THE COMPANY:
This fast-growing company in the greater Tampa, Florida area offers men’s health, wellness, and telemedicine services nationwide.
The founders are ready to grow the company substantially and need to hire mission-driven leaders who will help scale the business.
THE JOB:
The right operations leader for this job will have experience or knowledge of solutions in the men's health, longevity, and/or wellness space.
Owning the end-to-end customer journey (lead > paying client > fulfillment > ongoing service), your Day-to-day activities would include:
- Honing and scaling the company's systems and operations, spanning across sales, service, logistics, fulfillment, and vendor management functions.
- Identifying gaps to improve operational speed, reduce friction, and build scalable processes.
- Identifying patterns in customer questions, issues, complaints, delays, and service friction, then working with the right department to resolve them.
- Collaborating with departments to improve service consistency, customer experience, fulfillment speed, and retention.
- Conducting one-on-ones, setting goals, delivering expectations downstream, and holding employees accountable to those goals.
- Working directly with external vendor partners to address vendor issues, resolve recurring problems, negotiate pricing, and identify new partners when needed.
- Working directly with the founders to build systems, processes, dashboards, workflows, accountability structures, and scalable operating cadences.
- Leveraging Salesforce CRM and other internal support tools.
This rare opportunity will make a massive impact at a growing early-stage organization that is in high demand.
THE QUALIFICATIONS:
- 3+ years of operations leadership experience across sales operations, business ops, service operations and/or vendor management
- Familiarity with health, wellness, functional medicine, fitness, nutrition, telehealth, hormones, peptides, TRT, anti-aging, diagnostics, or adjacent men's health categories
- Hands-on leader with management experience, able to conduct performance reviews
- Strong process improvement and systems-building ability
- Strong cross-department communication skills, able to collaborate with sales, service, medical, tech, vendor, and founder teams
- Salesforce or similar CRM experience
- Must be able to work Monday through Friday in the greater Tampa, Florida area office (Applicants open to relocation, with strong relevant experience, will be considered)
- Excited to make an impact in a fast-growth, founder-led company
THE BENEFITS:
- Negotiable $100-200K starting salary depending on experience
- Bonus incentive plan
- Benefits are negotiable given they're a small company. They will tailor the benefits depending on what you need!
- Income and career development opportunities
- Ability to partner directly with the Founders to influence the company's growth
- Working for a mission-driven company that offers in-demand solutions nationally