Artificial Intelligence (AI), Business Analysis, Coaching, Communication Skills, Consulting, Continuous Improvement, Cross-Functional, Customer Relationship Management (CRM), Emerging Technology, Entrepreneurship, Establish Priorities, Financial Strategy, Financial Systems, Follow Through, Forecasting, Government, Leadership, Operational Improvement, Payment Processing, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Project/Program Management, Service Delivery, Software as a Service (SaaS), Team Lead/Manager, Team Player, Vision Plan, Willing to Travel
LOCATION
Baton Rouge, LA
POSTED
30+ days ago
Description
Tyler Technologies is seeking a Director of Operations to serve as the operational leader of our Louisiana State Enterprise portal. This is a mission-critical leadership role, functioning as the right hand to the General Manager and owning the day-to-day performance, growth, and success of our state operation.
Our team builds and maintains digital services used by citizens across Louisiana every day. The Director of Operations will lead a cross-functional team of project managers, business analysts, and support personnel, ensuring high performance, accountability, and exceptional partner engagement.
This role requires a confident, decisive, and highly collaborative leader who can balance execution with strategy, empower their team to deliver results, and represent Tyler as a trusted partner to state agencies. This is a high-impact leadership position that directly shapes the success of Louisiana's digital government services, the performance and culture of a growing team, and the future direction of Tyler's Louisiana State Enterprise.
RESPONSIBILITIES
Operational Leadership & Team Management
Serve as the primary leader of the operations team, driving accountability, performance, and professional growth
Establish and enforce clear goals, KPIs, and expectations for team members and projects
Lead daily and weekly operational rhythms (team meetings, status reviews, prioritization) with confidence and clarity
Build a culture of ownership, accountability, and continuous improvement
Coach, develop, and when necessary, course-correct team members to ensure consistent performance
Execution & Delivery Oversight
Ensure consistent, predictable delivery of projects and services through strong delegation and oversight
Maintain real-time visibility into project health, risks, timelines, and outcomes
Drive operational discipline, ensuring that work is completed by the appropriate team members, not absorbed upward
Continuously improve processes, workflows, and delivery standards
Partner & Client Leadership
Act as a primary point of contact and trusted advisor for key state agency partners
Lead meetings with confidence and communicate clearly, proactively, and professionally
Build and maintain strong, long-term relationships across agencies and stakeholders
Ensure consistent, high-quality communication and follow-through across all engagements
Strategic & Financial Ownership
Partner with the General Manager to drive growth, revenue, and long-term strategy
Maintain strong understanding of financial performance, forecasting, and payment processing models
Align team priorities and effort with broader portal goals and revenue opportunities
Focus on high-impact, long-term initiatives rather than low-value tactical work
Innovation & AI Leadership
Champion AI adoption, innovation, and process transformation across the operation
Identify opportunities to leverage AI and emerging technologies to improve:
Efficiency
Documentation and workflows
Service delivery
Partner experience
Lead the team in adopting modern tools and forward-thinking practices
Cross-Functional Collaboration
Work closely with the Director of Technology and other Tyler divisions to ensure alignment and execution
Represent the Louisiana enterprise across Tyler, building strong internal partnerships
Support enterprise-wide initiatives and opportunities
WHO WE'RE LOOKING FOR
Leadership Profile
A confident, visible leader who naturally earns respect across technical teams, clients, and executives
Proven ability to lead through others, not by doing the work yourself
Strong communicator who is proactive, responsive, and effective in high-stakes conversations
Demonstrated ability to hold teams accountable while maintaining a positive, collaborative culture
Comfortable making decisions, setting direction, and addressing performance issues directly
Core Competencies
Exceptional operational leadership and execution discipline
Strong strategic thinking and prioritization (focus on high-impact work)
Advanced relationship management and client engagement skills
Ability to translate vision into actionable plans and measurable outcomes
High degree of business and financial acumen
QUALIFICATIONS
7+ years of relevant experience in operations, consulting, project delivery, or digital services
3+ years leading teams in management or senior leadership capacity
Experience managing cross-functional teams (PMs, BAs, technical teams)
Background in government technology, SaaS, or digital services strongly preferred
Experience with payment processing, financial systems, or public sector operations is a plus
Additional Traits
Highly intelligent and quick to learn complex systems and environments
Comfortable operating in a fast-paced, entrepreneurial environment
Strong bias toward action, ownership, and results
Passion for innovation and continuous improvement
What Success Looks Like in This Role
Within the first 6-12 months, the Director of Operations will:
Establish themselves as the clear operational leader and decision-maker for the team
Create a culture where team members own delivery and outcomes, not leadership stepping in to complete work
Become a trusted, responsive, and visible partner to key state agencies
Drive improved project predictability, communication, and accountability
Shift focus toward strategic growth and long-term initiatives
Lead meaningful AI-driven improvements across operations
Work Environment
Hybrid role based in Baton Rouge, Louisiana
Some in-state travel required
About the Company
T
Tyler Technologies
Founded in 1966 and based in Plano, Texas, Tyler Technologies is the largest national provider of integrated software systems and information technology services exclusively focused on the public sector. Simply put — Tyler empowers people who serve the public.
We devote all of our time, energy and resources to help local governments and school districts become more efficient, accessible and responsive. At more than 11,000 local government offices in all 50 states, Canada, the Caribbean, the United Kingdom and other international locations, our clients can attest to our ability to fulfill this promise.
Tyler delivers an expansive portfolio of software and service solutions designed to automate mission-critical public sector operations, including:
State & Local Government Solutions
ERP | Financial
Courts & Justice
Appraisal & Tax
Records & Documents
Planning, Permitting & Licensing
Public Safety
School Solutions
Student Management
Financial
Our commitment goes well beyond delivering solutions that work for our public sector clients. It’s also about consistently delivering value for our employees and shareholders.
Working With Us
Working at Tyler means you are part of a vibrant community of professionals who care about their clients as much as they care about each other. We work closely, sharing knowledge and inspiring each other to learn and grow so that we can continually improve service to our clients. When you work at Tyler, you receive benefits that support your health and well-being. Our comprehensive offering was created to accommodate the diverse lifestyles of our staff.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.