Are you the person who loves turning complexity into clarity, keeping multiple moving parts running smoothly, and making sure nothing falls through the cracks? Do you thrive on solving problems before anyone else even knows they exist?
We're looking for a Director of Operations who can lead with confidence, improve processes, champion compliance, and help drive the success of a growing title operation. This is a high-impact leadership role for someone who enjoys balancing strategy, people leadership, technology, and operational excellence.
What You'll Be Doing
As our Director of Operations, you'll be the engine behind the scenes that keeps everything running efficiently and compliantly across multiple offices.
You'll:
Develop and execute operational strategies that support growth and scalability
Create consistency and best practices across all office locations
Lead and oversee all Policy Department operations, ensuring policies are prepared, issued, and delivered accurately and on time
Tackle complex title, escrow, and closing challenges while minimizing operational risk
Ensure compliance with underwriting requirements and industry regulations
Manage compliance with Texas Department of Insurance guidelines
Coordinate and oversee internal and external audits
Supervise the Escrow Software Manager and support technology initiatives
Serve as the bridge between operations, IT, and software providers
Oversee escrow office licensing and regulatory filings
Manage notary commissions, renewals, and compliance requirements
Lead new employee onboarding, system access setup, and operational training
Maintain company insurance policies and bonds
Continuously look for ways to improve processes, efficiency, and service delivery
What Makes You a Great Fit
You are equal parts strategist, problem-solver, coach, and compliance expert. You understand that great operations create great customer experiences.
You'll bring
A college degree and at least 7 years of title industry experience
5+ years leading multi-department title operations
Extensive knowledge of title insurance, escrow procedures, underwriting guidelines, and regulatory compliance
Strong understanding of Texas Department of Insurance requirements
Experience managing audits and underwriter relationships
Proficiency in RamQuest and SoftPro
Current Escrow Officer license or the ability to obtain one through the Texas Department of Insurance
Skills That Will Help You Succeed
Exceptional attention to detail
Strong leadership and communication skills
Advanced Microsoft Office skills, especially Excel
Ability to manage multiple priorities and deadlines with confidence
Excellent organizational and problem-solving abilities
A proactive mindset and passion for continuous improvement
Why You'll Love This Role
You'll have a direct impact on the company's success and growth
You'll work with a talented team of professionals who value collaboration and excellence
Every day brings new challenges and opportunities to innovate
You'll play a key role in shaping processes, technology, and operational strategy