Director of Operations

The Director of Operations will be responsible for developing the “go-to-business” model and supporting metrics, business processes, and service level agreements across our internal resources, external vendors, and our key clients (Boards) for their scope of responsibility.

The role will be responsible for both corporate level and client level strategy and execution. The candidate will also work in collaboration across the multiple divisions of the company to ensure stable and efficient business processes, execution and deliverables for the broader company.

Management Responsibility:
Direct Reports: 7- 10 business leaders of Homeowners Advantage with a particular focus on property management and ancillary services

Indirect Reports: 30+ Homeowners Advantage professionals (managers, assistant managers, engineers, concierge.) and 3rd party vendor contractors.

Duties & Responsibilities:
The Director of Operations will be responsible for the development and growth of the property management business, with emphasis on the retention and stability of our residential properties. In this capacity, the Director of Operations will be directly responsible for the future growth and infrastructure development needed to meet the demand for management services.

The Director of Operations will also be part of the Executive Team, contributing to the overall health and sustainability of the company and all its divisions. This includes recruitment, team development, new ventures, system enhancements, business development, commissioning, and brand definition.

This individual will provide thought leadership to the executive team on effective knowledge management of business information.

Additionally, the Director of Operations will:
• Thorough and complete understanding of business objectives, current systems, processes and industry trends, will formulate the business architecture and vision that will serve as a roadmap to grow and retain business and deliver increasing return on business investments for their business area of responsibility.

• Provide an overall Property Management strategy and tactical plan for their divisions that aligns to the broader company’s growth plans/demands.

• Manage operational field initiatives in coordination with responsibilities for ongoing day to day management of associations while ensuring all projects are delivered on time, within budget and with high quality.

• Liaison to leadership of 3rd party vendors, suppliers and contractors.

• Develop, implement and maintain processes or methodologies necessary to ensure operations are delivered in a “best in class” manner.

• Develop innovative solutions for complex business needs by working with site level leadership and building resource capability that is execution oriented.

• Develop and implement financial methods and practices to ensure fair and equitable recovery of all expenses while exercising cost control for the most efficient use of resources.

Knowledge and Skills:
The successful candidate should have a minimum of 15 years of diverse business experience and a minimum of 10 years of management or comparable leadership experience in an organization, with a focus in strategic planning, operations, business development, resource development, and execution. The ideal candidate will have had direct business operations, client management, and business development experience coupled with extensive knowledge and experience working in a distributed work environment.

Additional skills required of the successful candidate include:
• Expert knowledge of business operations
• Expert understanding of financial operations and fiscal compliance
• Excellent thought leader and visionary of future operating environment.
• Excellent communication and interpersonal skills.
• Excellent resource development skills
• Excellent analytical and organization skills.
• Solid understanding of Real Estate/Property Management industry, operations and trends.
• Ability to plan, manage and deliver tactical and strategic projects in a routine manner.
• Ability to work with corporate and client executives.
• Ability to multitask.
• Ability to develop vendor and supplier relationships outside the company.
• Excellent negotiating skills.
• High energy.
• Results focused.
• Sound decision-making skills.

2022 Salary Range:
• Between $100,000 and $125,000 base salary with a bonus component tied to mutually agreed upon metrics with the VP of Operations.