Director of Operations Applications

Director of Operations Applications at Great Clips

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Director of Operations Applications Minneapolis-St. Paul-Bloomington, Minnesota

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Job Location

Minneapolis-St. Paul-Bloomington, Minnesota

Opportunity

Salary Range: $142,800 To $171,000 Annually

The Opportunity

The Director of Operations Applications is responsible for the product management and leadership of applications and reporting that support franchisees and salon operations. This role leads franchisee and internal committees and task forces, and partners with cross-functional departments to define business requirements, establish priorities and roadmaps, develop and implement communication and launch plans, and provide product education and support. This role will manage one direct report.

Your Mission

As the Director of Operations Applications, you will be on a mission to bring relevant functionality, solutions, and insights for operations applications, reporting, and the advanced scheduler, and ensure these products, resources and education drive growth and enable brand delivery within Great Clips. This will be accomplished through collaboration with Operations, franchisees, and internal GCI teams, and ensuring integration of data, functionality, metrics, and roadmaps across owned products.

To deliver on this mission, you will:

• Leadership - Operations Applications: Provide Operations leadership and product ownership for enhancements and new functionality and solutions within owned-products (Styleware Suite, Salon Special Hours Tool, and Online Check-In) by developing plans and concepts, leading internal cross-functional teams and franchisee committees, collaborating on roadmaps and priorities, providing operations input to requirements, conducting UAT, and developing and implementing education, launch, and change management plans.
• Leadership - Reporting Applications: Provide business leadership and product ownership for enhancements and new functionality, reports, and solutions within franchisee reporting tools (Salondata, My Reports, Franchisee Operations PBI Reports, Customer Address Quality, SPOTR) by developing plans and concepts, leading internal cross-functional teams and franchisee committees, collaborating on roadmaps and priorities, providing operations input to requirements, ensuring data, metrics, functionality, and roadmaps are connected across applications and reporting, conducting UAT, providing support, and developing and implementing education, launch, change management plans.
• Leadership - Scheduling Products Strategy and Alignment: Provide leadership and product ownership for enhancements and new functionality, reports, and solutions for the Advanced Scheduler through partnership with Data Science on Predictive Model priorities and enhancements, alignment with Scheduler App, SSHT, and Reporting enhancements, conducting UAT, and developing education, launch and communications.
• Operations Conduit - Serve as a resource and provide education, tools, resources, communications, and support to the Operations team on owned products.

Your Expertise

Bachelor's degree in business, product management, operations or related field is desired; Experience in the Retail sector, Franchise organizations a plus. 10+ years' experience in product management, POS management, or operations.

To land this job you will need to demonstrate:

• Ability to develop strategic direction and plans and then execute these plans through being willing and able to delve into the details.
• Strong leadership ability to both direct and consult on multiple projects, as well as effectively balance workload.
• Prior supervisory experience required.
• Ability to understand interdependencies between departments and company objectives and use this to fully document user stories and requirements.
• Strong technical and analytical skill set to understand and effectively use reporting tools, data science models, calculations, and applications.
• Excellent verbal and written communication skills, an active listener with the ability to articulate thoughts and ideas within and across various audiences, and interface effectively with business partners and franchisees. Strong presentation skills required.
• Proven ability to work with all levels of the organization and third-party vendors to resolve complex/critical issues, provide direction and implement change
• Ability to see relationships and dependencies across applications and products.

Your Work Environment

This is a hybrid work position requiring a combination of three in-office workdays and the option to work from home on the remaining days. Working remotely will require reliable, secure internet.

Travel for this position is on-demand to attend meetings and events, typically not more than ten trips per year. Most trips will be two to three days in length.

Living the Values

We Are Kind

• Treat others the way you would like to be treated. Be humble, act honorably, and express gratitude. Respect and value everyone's role in our company's success.

We Exceed Expectations

• Innovate; be curious about what's possible. Be adaptable and eager to respond to challenges. Collaborate and work together to achieve our goals. Strive for greatness and inspire others by your example. Be proactive. Seek continuous improvement.

We Focus on Execution

• Make decisions with the belief it can be executed in 6,000 salons. Focus on impact of key brand measures. Prioritize on ability to execute quickly.

We Keep it Simple

• Set clear expectations. Make things easy to understand and execute. Stay focused on what's most important.

We Listen and Earn Trust

• Be respectfully honest; react thoughtfully. Respond quickly - 24 hours or less, and remember that personal contact is always best. Be transparent through open communication and candid conversation. Be willing to admit mistakes and fix them. Listen generously: Seek to understand other's perspectives. Act with integrity. Always. Even when no one will know.

We Make it Fun

• Smile! Find opportunities to laugh. Celebrate accomplishments and recognize the contributions of others. Approach people and situations with a positive attitude. Build a sense of community where everyone enjoys coming to work every day.

What We Offer

We offer a competitive salary, health benefits, wellness programs, a company-matching 401K and tuition assistance but some perks that set us apart are:

A focus on your development. We want to know what your dreams and aspirations are and hope to find ways of Great Clips helping you along in your journey. Your personalized development plan will create a path for your growth and promotion potential.

A GREAT culture. One of the most frequent compliments you will hear about Great Clips from employees, franchisees and business partners alike is that Great Clips has a GREAT culture. Our belief is that we are strongest together and therefore find it important to have an inclusive, diverse work culture. Though we embrace our differences, we all share in our 6 core values; we are kind, we listen and earn trust, we keep it simple, we focus on execution, we exceed expectations, and WE MAKE IT FUN.

A spirit of ideas and innovation. Here at Great Clips, we have a competitive lead within our industry. Though we hold a strong position, we never stop pushing ourselves forward and continue to look for new ways of delivering a powerful and enduring brand.

About Great Clips

With more than 4,400 franchised salons throughout the United States and Canada, Great Clips is the world's largest haircutting salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities.

Great Clips Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Great Clips Inc. participates in the US E-Verify program. With all new hires, we provide the Social Security Administration and, if applicable, the US Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. This role is not eligible for immigration sponsorship.

Job Ref #: 1584

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Are You Ready to be Great? (Video)

This is your sign to pursue your dreams and to make the world more beautiful by your design! It all starts at a Great Clips salon!

CORPORATE CAREERS HIRING PROCESS

• Apply

Submit your interest.

• Connect

A Great Clips corporate recruiter will reach out to you.

• INTERVIEW/

ASSESSMENT

A Great Clips corporate recruiter will contact you for an interview and any necessary assessments.

• Offer

The hiring manager will contact you if you meet the requirements for the position.

• Onboarding

Congratulations on becoming one of the Greats! We will reach out and share more details about your onboarding experience.

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All Great Clips salons are independently owned and operated by third party franchisees. Franchisees, not Great Clips, Inc., are responsible for all hiring and personnel matters at their individual salons.

Great Clips, Inc. | 4400 West 78th Street, Suite 700, Minneapolis, MN 55435 | 1-800-999-5959