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Job Details
n Job Ref:R26_0000001886n Location:2002 Papa John's Blvd, nnLouisville, nKY 40299nn Category:Business Leadershipn Employment Type:Full timen n nnn n
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Job Summary
The Director of Operations Leads a team of General Managers for corporate restaurant operations within an area consisting of 1 to 5 restaurants ensuring people development, productxa0 quality, customer satisfaction, image management, restaurant profitability, and assimilation into Papa John's culture.xa0 Other responsibilities include the execution of all company policies,xa0 procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices. Leads management supervision of corporate restaurantxa0 operations within a specific market ensuring people development, product quality, customer satisfaction, image management, restaurant profitability, and assimilation into Papa John's culture.xa0 Other responsibilities include the execution of all Company policies, procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices.xa0
Duties and Responsibilities
Demonstrate exemplary managerial and operations skills including making a quality product and ensuring safe speed of service;xa0 adhering to and ensuring compliance with Papa John's policies, practices, and procedures by effectively utilizing company resources, scheduling, deploying and managing training, providing necessary resources, and regularly visiting in their restaurants;xa0 monitoring proper delivery market sizes; remaining current on operational changes, deploying changes utilizing market resources and developing strong working relationships with corporate departments and operations team and deployment of new product training.xa0 Provide quality customer service to build and maintain axa0 customer base; create and participate in customer-oriented programs and maintain axa0 strong presence in the community; professionally and promptly respond to customer concerns or issues including customer complaints received through thexa0 Customer Opportunity Desk; ensure appropriate and timely resolution of customer concerns or issues.xa0 Solicit customer feedback, shares feedback with team, and use feedback to improve restaurants'xa0 operations and build brand loyalty.
Set the tone for a high performing,xa0 positive and quality focused market by recruiting, developing, rewarding and retaining the best operations leaders in the industry; maintain adequate staffing levels;xa0 communicate performance expectations and conduct performance reviews; document performance issues and take appropriate disciplinary action, up to and including termination; coach and develop team members by assessing development markets and establishing development plans and conducting succession planning.
Identify new opportunities for sales growth then create a vision for the market's direction; implement effective targeted marketing and corporate developmental strategies and plans to meet or exceed financial and business objectives; support market and company direction; and monitor the execution of the plans and adjusts as necessary.
Oversee financial goals through effective use of discretionary budgets, investments, and expenditures; participates in marketing co-ops, makes informed decisions, and evaluates operations' profitability and effectiveness by creating and analyzing various reports, key measures, trends,xa0 budgets, comparables, manpower assessments, and calendars to plan ongoing strategies.xa0 Perform market planning and lead real estate development efforts utilizing appropriate resources; analyze new building, relocation, and remodeling needs; work with corporate to approve sites according to market needs and site analysis; maintain a good relationship with landlords; and set and oversee budget.xa0
Education, Experience & Certifications
High School Diploma or GEDxa0 required; College degree preferred
Three to five years progressive management experience required
Three (3) years in multi-unit management preferred
Successful track record inxa0 management with Papa John's preferred
Serv-safe/Local or State Food Servicexa0 Certification preferredxa0
Functional Skills
Analytical Skills: effectively uses data to generate insights for operations excellencexa0
Planning & Prioritization: highest impact, highest valuexa0
Financial & Business Acumenxa0
Communicates Effectively and Candidlyxa0
Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutionsxa0
Process Improvement: Strive to continually improvexa0
Ability to build and leverage talentxa0
Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arisexa0
Ability to effectively communicate, inform, and influence senior leadersxa0xa0
Ability to work cross-functionality on multiple initiatives with a successful record of advancing projectsxa0
Our Values
EVERYONE BELONGS - Diversity, Equity, Inclusion and Teamwork
DO THE RIGHT THING - Integrity, Character and Community
PEOPLE FIRST - Customer and Team member Focus
INNOVATE TO WIN - Think Differently and Lead Change
HAVE FUN - It's Pizza, It Has To Be Fun!
Our Core Competencies
CUSTOMER FOCUSED - Put the customer's needs first
RESULTS DRIVEN - Commit to achieving objectives
INNOVATIVE MINDSET - Open to new ideas and ways of doing business
STRATEGIC THOUGHT LEADERSHIP - Engage in logical and systematic thinking
COLLABORATION - Work together in the most effective way
Papa Johns is an equal opportunity employer.
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