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Director of Operation

Chick-fil-A Woodbury

  • Woodbury, Minnesota
  • 30+ days ago
  • $22–$25 Per Hour

Highlights

Here are some of the great benefits of working at Chick-fil-A: Competitive Pay Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills. Job Summary: The Director of Operation at Chick-fil-A Woodbury is responsible for overseeing operational efficiency and driving continuous improvement within the business.

Numbers & Facts

LocationWoodbury, Minnesota
Salary$22–$25 Per Hour

Description

Benefits:
  • 401(k)
  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development
Job Summary:
The Director of Operation at Chick-fil-A Woodbury is responsible for overseeing operational efficiency and driving continuous improvement within the business. This individual will guide and develop a high-performing team, ensuring alignment with organizational goals and vision. The role requires strategic leadership, with a focus on performance metrics, systems optimization, and employee development. The Director of Operations will report directly to the General Manager.
Key Responsibilities:
Lead weekly team huddles and reporting sessions to track and achieve scorecard goals.
  • Oversee the day-to-day operations, including but not limited to:
    • Attendance management (e.g., call-outs and time punch issues)
    • Drive-thru performance and analytics
    • Cash flow management
    • Labor and productivity optimization
    • Kitchen operations, staffing, and food safety
  • Coordinate marketing events and evaluate their impact on operations.
  • Manage scheduling and inventory ordering processes.
  • Maintain and monitor Personal Development Plans for team members.
  • Ensure adherence to safety, food safety, and quality standards.
  • Maintain top-tier customer experience metrics (CEMs) and monitor daily performance updates.
  • Collaborate effectively with the General Manager to communicate business health and implement improvements.
Expected Results:
  • Achieve top 20% performance in CEM scores.
  • Maintain Drive-thru stats with a minimum of 80% SOS.
  • Achieve an overall satisfaction score greater than 80%.
  • Ensure labor costs are between 21.5%-23% with productivity of $88-$93/hr.
  • Stay within the top 33% for labor hours.
Desired Characteristics:
  • Drive and ownership mentality
  • Self-motivation and initiative
  • Strong servant leadership approach
  • Effective communication and follow-through
Benefits:
  • Health Benefits (Full-time)
  • 401k Retirement Plan+ Employer Match
  • Paid Time Off (Full-Time)
  • Sundays Off
  • Positive Work Environment
  • Food Discounts
  • Scholarship Opportunities 
  • Career advancement opportunities through the Leadership Development Program
Compensation: $22.00 - $25.00 per hour

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