Overview:
Our company is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, the company is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another.
Located in Brentwood, Tennessee, the company has earned a reputation as one of the industry s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach.
Our company includes:
30 hospitals
280 sites of care
4,281 beds
24,000+ team members
8,200+ nurses
1,800+ aligned providers
5.8M annual provider encounters
421 medical residents
Our company makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services to lifesaving technology and outstanding opportunities for employees, the company is committed to providing its hospitals and clinics the tools needed to succeed.
We believe it is this mix of corporate support and local autonomy that equips our teams for success.
Lovelace Medical Center and Lovelace Heart Hospital:
Lovelace Medical Center and Heart Hospital are part of Lovelace Health System, a regional leader in advanced acute and specialty care serving the Albuquerque metro area and greater New Mexico community. This Director of Emergency Services role oversees operations across two emergency departments located across the street from one another in Albuquerque the 21-bed emergency department at Lovelace Medical Center and the 7-bed emergency department at Heart Hospital. Together, the departments operate under one license and share a combined team of approximately 55 60 FTEs who float between both locations to support seamless patient care and throughput. The director will be based at 601 Dr. Martin Luther King Ave. and will work collaboratively with interdisciplinary leaders across behavioral health, med-surg and other service lines to ensure high-quality, efficient emergency care delivery. Lovelace Medical Center is a 263-bed acute care hospital known for advanced technology, including the da Vinci 5 surgical system, and for its commitment to staff development, collaborative leadership and patient-centered care.
POSITION SUMMARY:
The nurse director is a professional registered nurse with twenty-four-hour responsibility for assigned departments within established standards to achieve the mission and vision of the organization. The nursing director is responsible for overall direction, coordination and evaluation of the unit/departments and executes supervisory responsibilities in accordance with the organization s policies and applicable laws. The nurse director provides leadership and mentorship in the development of leaders and staff. The nurse director is responsible for monitoring and evaluating quality, patient satisfaction and employee satisfaction outcomes to implement strategies for improvement. The nurse director is a change agent and will establish strong collaborative relationships with physicians. Responsible for overall administrative, financial and clinical activities of assigned departments.
Responsibilities:
Executes strategic planning, leads mentoring/coaching and identifying department succession strategy.
Oversight of two ED's at LMC and Heart Hospital
Oversight of physician relationships and engagement.
Collaborates with marketing and nursing leadership in marketing, community outreach, and visibility.
Development and oversight of quality initiatives, staffing and productivity guidelines, and customer service goals.
Analyzes and monitors compliance with accrediting and regulatory agency standards.
Plans and organizes orientation and in-service training for staff members and participates in guidance and educational programs.
Develops, implements and evaluates policies, standards and programs that supports unit/departments.
Develops and submits budget strategies and capital budgets for the unit/departments.
Uses forecasted budget to guide expenditure decisions.
Initiates activities to enhance revenues and support cost reduction and containment activities.
Demonstrates empathy, intentionally works to put others at ease.
Qualifications:
Job Requirements:
Bachelor's in nursing from an accredited school of nursing required. Effective 9/1/19 if applicant does not have a BSN must be enrolled in accredited BSN program with scheduled date of completion.
Current RN license or current license deemed acceptable by the applicable State Board of Nursing.
Minimum of five (or 3-5) years clinical nursing experience of which 3 (or 2) years must have been in management capacity.
Preferred Job Requirements:
Master s degree in nursing and/or related field
Strongly prefer experience in emergency department
Certification in clinical specialty or nursing administration
Ideal CandidateWe're in search of our next Emergency Department Director for Lovelace Medical Center and Lovelace Heart Hospital in Albuquerque. This role oversees a 21-bed Emergency Department at Lovelace Medical Center and a 7-bed Emergency Department at Lovelace Heart Hospital, operating under a shared staffing model with approximately 55 to 60 FTEs across both locations. The Director is responsible for the overall operations, quality, patient flow, employee engagement, and leadership of both departments while partnering closely with Behavioral Health, Med-Surg, ICU, and other hospital leaders.
The hiring leader is looking for a seasoned ED leader who is visible, approachable, and invested in building strong relationships with staff. One of the biggest priorities is finding someone who can create stability, communicate effectively, follow through on commitments, and help strengthen the culture within the department. The environment is highly collaborative, and this person will have the opportunity to make a meaningful impact on both the team and the patient experience. Ideally, we're looking for someone with Emergency Department leadership experience who enjoys developing people, driving accountability, and leading operational improvements.
Position Overview
* Oversight of two Emergency Departments:
* Lovelace Medical Center (21-bed ED with triage)
* Lovelace Heart Hospital (7-bed ED)
* Shared staffing model supporting both locations with approximately 55 60 FTEs.
* Facilities operate under one license and are located in close proximity.
* Reports directly to the hiring leader.
* Replacement opportunity with limited transition from the current incumbent.
Ideal Candidate Profile
### Required Experience
* Proven Emergency Department leadership experience with a strong ED clinical background.
* Experience leading multidisciplinary teams and managing operations in a fast-paced acute care environment.
* ICU leadership experience may be considered; candidates from other nursing specialties are less likely to be competitive.
### Education & Credentials
**Required**
* Active RN license.
* BSN required (or currently enrolled with completion plan).
* Required clinical nursing experience per job qualifications.
**Preferred**
* Master's degree.
* Specialty certifications.
### Leadership Style
The ideal candidate is:
* A seasoned, highly visible leader.
* An experienced people manager who builds trust and engagement.
* A relationship-focused leader with strong operational execution.
* Accountable, independent, and able to drive results without micromanagement.
## Key Leadership Competencies
* Develops and retains talent while fostering employee engagement.
* Builds strong frontline relationships through visibility and accessibility.
* Demonstrates consistent follow-through and closes communication loops.
* Sets clear expectations and holds teams accountable.
* Identifies creative operational solutions to improve patient flow and department performance.
* Collaborates effectively across service lines and physician partners.
## Current Opportunities & Challenges
The incoming Director will have the opportunity to:
* Provide stability following multiple leadership transitions.
* Rebuild trust and strengthen employee engagement.
* Improve communication and consistency by following through on staff concerns.
* Drive operational improvements to enhance patient flow and throughput.
## Key Partnerships
Success in this role requires strong collaboration with:
* Behavioral Health, given the significant behavioral health patient population in the ED.
* Medical-Surgical leadership to optimize patient throughput and capacity management.
* ICU and other inpatient leaders to ensure seamless patient transitions and care coordination.
## Hiring Leader Expectations
The hiring leader values:
* Quality outcomes and operational excellence.
* Relationship-building and employee development.
* Clear communication and accountability.
* Independent problem-solvers who collaborate effectively across departments.
A recurring theme from the hiring leader:
> "I need somebody who closes the loop with people."
## Candidate Priorities
### Must-Have
* Emergency Department leadership experience.
* Demonstrated success leading teams and operations.
* Strong communication and relationship-building skills.
* Track record of improving employee engagement and culture.
### Highly Preferred
* Director or senior management experience within an Emergency Department.
* Experience leading larger teams and shared-service environments.
* Proven success in retention, culture transformation, and operational improvement.
## Search Considerations
The hiring leader is focused on identifying a long-term strategic leader and is willing to keep the position open until the right candidate is found rather than making a quick hire.