Build a World-Class Training Experience That Helps Business Owners Grow as the Director of Member Training at CertainPath At CertainPath, we help home service business owners build stronger, more profitable companies through proven systems, expert coaching, and industry-leading training. Our members rely on us to provide the tools, knowledge, and strategies they need to scale their businesses — and training is at the center of that mission. We’re looking for a Director of Member Training to lead the next evolution of our training programs. This role will own the strategy, execution, and continuous improvement of our learning experiences while developing a high-performing team of facilitators who deliver measurable value to our members. This is an opportunity for a strategic training leader who knows how to build scalable programs, develop exceptional trainers, leverage data, and connect learning initiatives directly to business outcomes. What You’ll Do as our Director of Member Training - Lead Training Strategy & Innovation
- Own and execute the strategic vision for CertainPath Training, ensuring our programs align with member needs, business goals, and industry trends.
- Evaluate current training offerings, identify opportunities for improvement, and develop new programs that increase member engagement and success.
- Partner cross-functionally with content, marketing, sales, coaching, and leadership teams to expand the impact of our training solutions.
- Drive Member Engagement, Growth & Retention
- Increase participation, adoption, and retention of CertainPath Training programs.
- Develop strategies that demonstrate the value and business impact of training for our members.
- Expand onsite training opportunities by identifying member needs and delivering customized learning solutions.
- Partner directly with members to create training plans that improve operational performance and business results.
- Lead Operations & Performance
- Develop scalable processes, systems, and reporting tools that improve efficiency and consistency.
- Manage budgets, resources, and investments to maximize impact and support growth.
- Lead, mentor, and develop the Training team through clear expectations, coaching, accountability, and performance management.
- Lead train-the-trainer initiatives focused on adult learning principles, engagement strategies, and best-in-class delivery
What Success Looks Like as our Director of Member Training In this role, success means creating a training function that drives measurable impact. You will: - Increase training participation, engagement, and subscription retention across our membership.
- Build a strong pipeline of skilled, confident facilitators.
- Improve participant satisfaction and training effectiveness scores.
- Create scalable programs and processes that support long-term organizational growth.
- Help members successfully implement what they learn to achieve stronger business outcomes.
What You Bring as our Director of Member Training - 10+ years of experience leading training programs, learning initiatives, or a training function.
- Proven success building and scaling impactful training programs.
- Experience coaching, developing, and improving facilitator or instructor performance.
- Strong understanding of adult learning principles and effective instructional delivery.
- Ability to connect training initiatives to measurable business results.
- Experience using data, KPIs, feedback, and analytics to drive decisions.
- Strong leadership skills with the ability to coach teams, create accountability, and influence stakeholders.
- Experience with LMS platforms, CRM systems, and Microsoft Office tools.
- Experience in the home services, trades, construction, or membership-based industries.
The Ideal Leader for CertainPath You are a builder, coach, and strategist. You’re energized by creating programs that don’t just educate, but change behaviors, improve performance, and drive results. You balance big-picture thinking with hands-on execution. You know how to inspire a team, hold high standards, build relationships, and create learning experiences that make a lasting impact. If you’re passionate about developing people and helping business owners succeed, we’d love to meet you.
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