Sign upLog in
See more jobs

Director of Member Growth

CertainPath

  • Addison, Illinois
  • 3 days ago

    Highlights

    Instead, you'll partner with an established portfolio of members, helping them identify opportunities to maximize the value of their CertainPath membership while introducing additional solutions that support their business goals. Working alongside our Business Coaches, you'll help members navigate the next stage of their business journey by recommending membership enhancements and additional CertainPath solutions that align with their goals.

    Numbers & Facts

    LocationAddison, Illinois
    Websitehttps://mycertainpath.com/about/careers/job-openings/

    Description

    Director of Member Growth at CertainPath
    Help Business Owners Grow. Build Lasting Relationships. Drive Meaningful Impact.
     
    At CertainPath, we help home service contractors build stronger businesses through coaching, education, technology, marketing, and strategic partnerships. Our members rely on us to help them grow, solve challenges, and achieve long-term success.
     
    We're looking for a Director of Member Growth who combines the drive and consultative skills of a successful sales professional with the relationship-building mindset of a trusted advisor. This isn't a high-volume transactional sales role. Instead, you'll partner with an established portfolio of members, helping them identify opportunities to maximize the value of their CertainPath membership while introducing additional solutions that support their business goals.
     
    If you enjoy building long-term relationships, asking thoughtful questions, uncovering opportunities, and helping customers succeed, we'd love to meet you.
     
    What You'll Do
    As a Director of Member Growth, you'll serve as the primary growth partner for an assigned portfolio of existing CertainPath members. Working alongside our Business Coaches, you'll help members navigate the next stage of their business journey by recommending membership enhancements and additional CertainPath solutions that align with their goals.
     
    Your responsibilities will include:
    • Building trusted relationships with an established portfolio of CertainPath members.
    • Partnering with Business Coaches to identify opportunities for business growth and expanded engagement.
    • Conducting consultative discovery conversations to understand each member's goals, operational challenges, and priorities.
    • Recommending Stage Membership solutions and additional CertainPath products and services that create measurable value.
    • Presenting solutions, demonstrating ROI, and guiding members through the decision-making process.
    • Developing strategic account plans that increase member engagement and long-term partnership.
    • Maintaining an active pipeline and accurately managing opportunities within Salesforce.
    • Collaborating with Coaching, Marketing, Product, and Member Experience teams to deliver a seamless member experience.
    • Consistently achieving individual growth and revenue objectives while maintaining a member-first approach.
    What We're Looking For
    • Five (5)+ years of experience in consultative sales, account management, business development, or a related role.
    • Demonstrated success growing revenue within existing customer accounts.
    • Strong relationship-building and consultative selling skills.
    • Experience managing a sales pipeline and consistently achieving revenue goals.
    • Ability to communicate effectively with business owners and executive decision-makers.
    • Experience using Salesforce or a comparable CRM platform.
    • Strong organizational, presentation, and problem-solving skills.
    Preferred Qualifications
    • Experience working with home service businesses or within a membership-based organization.
    • Experience selling multiple business solutions into an existing customer base.
    • Experience partnering closely with customer success, consulting, or coaching teams.
    • Bachelor's degree in Business, Marketing, Communications, or a related field.
    The Ideal Candidate
    You'll thrive in this role if you:
    • Build trust quickly and develop lasting relationships.
    • Enjoy uncovering business challenges through thoughtful conversations.
    • Balance a sales mindset with a genuine desire to help customers succeed.
    • Think strategically about growing accounts over time rather than focusing on one-time transactions.
    • Collaborate naturally with cross-functional partners.
    • Are motivated by achieving goals while creating outstanding member experiences.
    • Take ownership of your portfolio and proactively identify opportunities to create value.
    Why CertainPath?
     
    At CertainPath, our mission is to help home service contractors build better businesses and better lives. We believe that starts with investing in our people.
     
    When you join CertainPath, you'll become part of a collaborative team that values continuous learning, innovation, and meaningful relationships. You'll have the opportunity to make a measurable impact on the success of thousands of business owners while growing your own career alongside an organization committed to excellence.
     
    If you're looking for a role where you can combine consultative selling, strategic account management, and relationship-building to help businesses grow, we'd love to hear from you.

    Similar Jobs

    See more jobs