Job Title: Director of Marketing Operations and Project Management
Reporting Relationship: Executive Director of Digital and Performance Marketing
Unit: Central Administration
Department: Marketing-IWU Marketing
Campus Location: Maxwell Center, Marion, IN
Summary of Position: The Director of Marketing Operations and Project Management is responsible for the successful execution of all marketing projects across Indiana Wesleyan University''''s Marketing team. This individual leads the department''''s project management function, ensuring every marketing request is properly scoped, entered into the project management system, prioritized, assigned, tracked, communicated, and delivered on time and with high-quality.
This role oversees the Marketing brand manager team and establishes project management standards, monitors department workload and capacity, removes obstacles to execution, and ensures marketing projects move efficiently from intake through completion.
This position also helps maintain university brand standards and provides guidance to internal clients.
Duties and Responsibilities
Marketing Operations & Project Management
Serve as the operational owner of the marketing department''''s project portfolio, ensuring every marketing project has a clearly defined scope, complete project information, appropriate prioritization, assigned resources, documented timelines, and proactive follow-up through completion. Hold project owners accountable for meeting deadlines, identify risks early, and ensure 100% of marketing projects are entered, managed, and delivered through the university''''s project management system
Lead the university''''s marketing project management function, ensuring consistent execution of all marketing initiatives
Oversee the intake, scoping, prioritization, scheduling, trafficking, and completion of every marketing project
Ensure all projects are entered into the project management system with complete, accurate, and actionable information before work begins
Establish project timelines, milestones, dependencies, and resource assignments
Monitor department workload and capacity to balance priorities across creative, communications, web, digital marketing, and video teams
Identify risks to deadlines early and proactively resolve scheduling conflicts
Develop operational processes that improve efficiency, accountability, transparency, and project throughput
Produce regular reports on project status, workload, turnaround times, bottlenecks, and team performance
Team Leadership
Directly supervise two Marketing brand managers
Provide coaching, performance management, and professional development
Foster a culture of accountability, responsiveness, customer service, and continuous improvement
Client Relationship Management
Serve as the primary operational liaison between university clients and the marketing department
Meet with clients to define objectives, gather complete project requirements, establish realistic timelines, and manage expectations
Communicate project status proactively throughout each engagement
Ensure clients receive exceptional service while balancing institutional priorities and available resources
Brand Stewardship
Ensure projects align with university brand standards, messaging, and visual identity
Provide guidance to clients regarding appropriate marketing strategies and brand implementation
Coordinate with creative leadership to maintain consistency across marketing materials
Vendor Coordination
Coordinate work with outside agencies, freelancers, printers, photographers, and other marketing vendors as assigned.
Monitor vendor timelines and deliverables to ensure projects remain on schedule
Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Education
Experience
Required Skills
IWU Kingdom Diversity Statement
IWU, in covenant with God''''s reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member''''s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ''''s commandment to love all humankind.
LIMITATIONS AND DISCLAIMER
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.