Director of Manufacturing & Operations

Job Title: Director, Manufacturing & Operations

JOB OVERVIEW:

The Director, Manufacturing & Operations is responsible for managing the day-to-day operations of the Rampart Operations Center, including manufacturing coordination, outsourced vendor coordination, procurement support, inventory management, order fulfillment, logistics, service operations, facility readiness, and operational process execution. This role ensures that operational systems, people, vendors, facilities, and processes are aligned to support customer demand, product quality, service delivery, cost control, safety, and company growth - all in a safe and supportive environment for Rampart Team Members. The position partners cross-functionally with Commercial, Clinical, Engineering, Research and Development, Quality, Finance, and Operations leadership and serves as an operational point of contact for customers, vendors, and operational partners as needed.

Core Roles:

• LMA - Lead, manage, and hold team accountable for results
• Processes and checklists
• Lead product scheduling and manufacturing to meet product demand
• Lead the purchasing, logistics, and inventory control processes
• Create a safe and supportive environment for Rampart Team Members

JOB RESPONSIBILITIES AND DUTIES:

Leadership and Team Management

• Consistently model the core values of the company both internally and externally.
• Openly commit to and support company processes, systems, and operational standards.
• Manage, coach, and develop operations team members to optimize performance, strengthen accountability, and support professional growth.
• Delegate responsibilities appropriately to ensure staff members grow as capable contributors and understand their areas of accountability.
• Ensure performance reviews and real-time feedback are conducted in a timely and fair manner, fostering a culture of accountability, growth, and development.
• Communicate clearly and consistently with staff and cross-functional partners regarding priorities, process changes, operational expectations, and service needs.

Manufacturing, Inventory, Logistics, and Service Operations

• Manage day-to-day operational activities related to manufacturing coordination, outsourced vendors, procurement support, inventory tracking, order entry, order logistics, vendor communications, and internal manufacturing processes.
• Ensure the company has the appropriate amount of inventory available to support new and existing customer demand.
• Lead the logistics function in coordination with Sales, Clinical, logistics vendors, and manufacturers to support evaluations, installations, service needs, and customer commitments.
• Monitor order fulfillment, on-time shipment, production schedules, inventory levels, and service-related operational needs to identify and resolve issues in a timely manner.
• Support the Commercial and Clinical teams by ensuring timely fulfillment, service readiness, and operational support for disposable and service sales.
• Know and understand the company product, how it is constructed, and how to diagnose quality, manufacturing, or service-related issues.
• Collaborate with Engineering to improve processes, improve quality, reduce manufacturing costs, and support product improvements.
• Assist in identifying and developing improvements to current products and new product opportunities as business needs arise.

Quality, Compliance, and Process Improvement

• Understand and follow the processes of the Rampart Quality System, including complaint filing and CAPA creation and review, as applicable to the role.
• Communicate and collaborate cross-functionally with Quality, Engineering, Commercial, Clinical, and Operations leadership on production, quality, service, and customer-related issues as needed.
• Identify and recommend technology, systems, and process improvements to increase efficiency, quality, accuracy, visibility, and scalability of operational processes.
• Implement approved operational improvements, ensuring staff are trained and processes are consistently followed.
• Control company costs by supporting tactical initiatives to address known issues and losses and by working to reduce COGS for manufactured and outsourced products.

Facilities and Building Operations

• Maintain responsibility for the daily function, readiness, safety, security, opening, closing, and operational effectiveness of the Rampart Operations Center.
• Ensure the building is operationally prepared each day, including access, security procedures, cleanliness, equipment readiness, and coordination of facility-related needs.
• Oversee or coordinate building safety procedures, including emergency preparedness, incident response, visitor access, security protocols, and compliance with applicable workplace safety expectations.
• Serve as the primary internal point of accountability for facility-related issues, coordinating with vendors, property management, security providers, and internal leadership as needed.
• Ensure facility operations support manufacturing, logistics, service, training, customer visits, and employee needs.
• Identify and address facility risks, maintenance concerns, safety hazards, or operational disruptions in a timely manner.
• Ensure staff understand and follow building procedures related to access, opening and closing, safety, security, visitor management, and emergency protocols.

Financial and Operational Performance

• Collaborate with the Finance Department and Operations leadership to provide input into the annual budget and monitor expenses against approved budget targets.
• Track and report on key operational metrics, identifying trends, risks, and opportunities for improvement.
• Analyze operational issues quickly and make sound recommendations or decisions within the scope of the role.
• Perform any other duties as required by the employee's leader.

Key Metrics

• % of First quality product
• Sales versus goal (order fulfillment performance)
• Manufacturing % to schedule and % to forecast
• % and $ Cost variance to COGS standard
• % and $ Variance to expense budget
• On-time shipment
• Service readiness and response support
• Facility readiness, safety and security compliance
• Number of safety incidents

QUALIFICATIONS / EDUCATION AND EXPERIENCE:

• A bachelor's degree in business, finance, management, or engineering, or master's degree a plus
• Seven or more years of experience in operations, manufacturing, logistics, service operations or a related function
• Three or more years of team leadership experience
• Financial and operational knowledge of leading a manufacturing facility, logistics, service or operational facility; medical device experience a plus
• Experience coordinating vendors, inventory, order fulfillment, logistics, facilities, and/or service operations.
• Experience in working within a structured QA program /regulated process environment
• Excellent leadership, interpersonal, and communication skills.
• Strong analytical, decision-making, and problem-solving skills.
• Innovative and entrepreneurial mindset, motivational abilities, and the ability to find and retain talented employees.

ADDITIONAL DESIRABLE QUALIFICATIONS SKILLS AND KNOWLEDGE:

• Strong Written and Verbal Communication
• Strong Organization Skills and ability to manage competing priorities
• Leadership and team building Skills
• Strong attention to detail and focus on operational excellence
• Ability to analyze issues quickly and make decisions.
• Ability to work under pressure, plan personal workload effectively and delegate appropriately
• A deep desire to build a company brand by providing world-class service to existing customers

PHYSICAL ACTIVITIES

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this position.

• Body Positions: Regularly required sitting, standing, and walking for pro-longed periods of time.
• Body Movements: Full range of body movements including the use of hands and fingers, to handle or feel objects, including computer equipment and peripherals, and bending, reaching, lifting, and crouching.

MENTAL REQUIREMENTS

• Analytical: Must be able to synthesize complex or diverse information. Must possess logical and deductive reasoning skills.
• Problem Solving: Must be able to identify and resolve problems in a timely manner and gather, prepare and analyze complex information and reports.
• Relational: Must be able to comfortably connect and work with different personalities both inside and outside the company.
• Communication Skills: Must be able to read and write well to communicate effectively with all persons concerned or related to the business.

WORKING CONDITIONS

• Work may include extended periods of time viewing a computer monitor and/or operating a keyboard.
• Work may include extending periods of time standing, moving, crouching, bending, and lifting.
• Work may include extended periods of time traveling both inside and outside the US as needed
• Work may include hours outside of normal business, including weekends, nights and holidays as needed to meet needs of company
• Work is expected to include regular on-site presence to support daily operations, facility readiness, opening and closing responsibilities, safety, and security needs.