Are you passionately committed to caring for others, especially for the elderly?
If so, we would like to hear from you!
Manorhouse is a customer service focused provider of senior living in Richmond. We believe that a resident's life in one of our communities should be an extension of the lifestyle he or she enjoyed previously, enhanced with premier Manorhouse service and support. Offering various levels of assisted living and memory care, Manorhouse strives on a daily basis to live our mission "to exceed customer expectations in a unique and outstanding way..."
This customer service experience is delivered by staff that have been specially trained to be Hospitality Ambassadors, so they can honor and enhance the lives of our residents through compassion and a commitment to exceeding customer expectations.
Our goal is simple: to be the very best provider of assisted living and memory care services in each of our markets, and the preferred employer for those individuals looking to make a difference in the lives of the elderly.
SUMMARY:
Direct and manage the community's "building and grounds" as well as housekeeping programs to ensure a safe and clean environment for our assisted living, memory care, and independent living residents. Ensure proper staffing which includes recruiting, training, appraising and disciplining of maintenance and housekeeping staff.
Responsibilities and Tasks:
Essential Job Responsibilities |
1. Consistent and predictable attendance. 2. Develop, implement and manage the community's "building and grounds" programs including a comprehensive preventive maintenance program. (a) Respond to any ongoing maintenance and repair issues in the community. (b) Use a maintenance schedule to oversee continuous maintenance of all systems such as HVAC, electrical, plumbing and mechanical. (c) Prepare all resident rooms including painting and repair, prior to the arrival of a new resident. d. Respond to the maintenance needs of the residents including hanging pictures, moving furniture and general room repairs. 3. Recruit, hire, train, supervise, appraise and discipline maintenance and housekeeping staff. 4. Preventative Maintenance, Preparedness and Safety: Maintain on file records of all preventive maintenance, testing (i.e. fire drills, generator tests, sprinkler tests, etc.), safety inspections, fire drills and disaster preparedness activities. Ensure the community is prepared to continue successful operations in the event of an unforeseen emergency such as inclement weather, loss of power, etc. Conduct appropriate fire drills and fire/disaster preparedness training as required by Company policy and State regulations. 5. Control expenses within approved budget with the use of spenddown budgets. Order all cleaning products and supplies required to maintain the community by following the budget guidelines established for the community. 6. Act as back up, drive the company van for resident transportation and other miscellaneous transportation functions. Assist all passengers into and out of the van. Secure passengers with wheelchairs into seats with seatbelts. 7. Ensure the van is maintained including, but not limited to, cleaning (inside and outside), ensuring van is inspected as required and ensuring periodic maintenance including condition of vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water and safety equipment to ensure that everything is in working order. 8. Conduct community tours, back-up marketing duties and handle resident or family concerns in the absence of the Director of Resident Relations and/or the Executive Director as well as act as Manager on Duty on a regular rotation. 9. Attend training as required as well as complete all Relias training as scheduled. |
Knowledge, Skills, Abilities or Information Required for Completely Satisfactory Performance:
Education and Licenses: Requires the ability to use fractions, decimals and commercial arithmetic. Basic knowledge of grammar, spelling and punctuation is required. Equivalent to a 4-year U.S. high school education and two (2) years of advanced education or equivalent specialized training in building services.
Experience: Minimum 3 years in building service operations to include security, housekeeping and mechanical maintenance. 1 year of supervisory experience. Waste management experience and general knowledge of contract bid specifications helpful.
Special Requirements: