Director of Learning and Development

• Directly oversee a team of multi-unit Training Managers and Hourly Trainers, providing clear direction, development opportunities, and performance management. 
• Foster a culture of continuous learning, guest-centric service, and operational excellence throughout the organization. 
• Collaborate with senior leadership to align training initiatives with business goals and operational priorities. 

Training Program Management & Development 

• Review, refine, and enhance existing training programs for all departments, including onboarding, service standards, operational procedures, leadership development, and compliance. 
• Ensure training content remains current, engaging, and relevant to evolving industry trends and company standards. 
• Design and implement new training modules and initiatives in response to operational needs, guest feedback, and business objectives. 
• Oversee the creation and maintenance of training materials, job aids, and digital content in collaboration with department leaders and subject matter experts. 

Learning Management System (LMS) Administration 

• Serve as the primary administrator and strategic lead for the company’s LMS. 
• Oversee the implementation, maintenance, and optimization of the LMS platform to ensure a seamless user experience and effective content delivery. 
• Track, analyze, and report on training participation, completion rates, compliance records, and performance outcomes using LMS analytics. 
• Collaborate with IT, HR, and departmental leaders to troubleshoot issues, manage user access, and continuously improve LMS functionality and content offerings. 

Performance Measurement & Quality Assurance 

• Develop and manage training KPIs and reporting dashboards to evaluate program effectiveness and operational impact. 
• Conduct regular audits and site visits to assess training delivery, consistency, and guest service outcomes. 
• Lead post-training evaluations, identifying areas for improvement and opportunities for innovation. 

• Bachelor’s degree in Hospitality Management, Human Resources, Organizational Development, or a related field. Master’s degree preferred. 
• Minimum 7-10 years of progressive training leadership experience, preferably within a multi-unit hospitality environment. 
• Proven track record in developing and executing large-scale training programs and managing distributed training teams. 
• Strong project management, communication, and presentation skills. 
• Hands-on experience with Learning Management Systems (LMS) administration and training analytics. 
• Highly organized with the ability to manage multiple projects and priorities in a fast-paced, service-driven environment. 
• Travel required to all properties within the expanding portfolio. 

• Dental Insurance
• Employee discount
• Health insurance
• Vision insurance
• Short-term Disability
• Long-Term Disability
• Group Life
• Sick Time & Vacation Time or Paid time off

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SALLY’S CORE VALUES

Obsession for Apizza: True passion for the uncompromised quality and tradition of New Haven Apizza. Strive for excellence and bring your personal best to work every day.
Commitment to Our Guests: Demonstrate warmth and care while creating memorable moments of hospitality for all guests.
Strength of Character: Take pride in your job and use your best judgment to do what is right and fair even when no one else is looking. Actively seek to build trust with colleagues and guests.
We Are Hungry: We are a teaching company filled with people who are hungry for knowledge and growth. Our hunger is insatiable, and we crave honest feedback to strengthen our skills and hold each other accountable.

Pre-employment Background Check, Drug Screen, and References are required.

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