Director of Key Accounts, Long-Term Care Pharmacy Location: Texas (Travel Throughout the State Required)
Employment Type: Full-Time
Salary: $150,000–$160,000 annually About the Opportunity We are seeking an experienced, relationship-driven Director of Key Accounts to lead the strategic management and growth of our long-term care pharmacy partnerships across Texas. In this senior leadership role, you will serve as the executive point of contact for key customers, including skilled nursing facilities, assisted living communities, behavioral health facilities, intermediate care facilities, and healthcare systems. You'll play a critical role in strengthening customer relationships, driving retention, identifying growth opportunities, and ensuring exceptional service delivery. If you're passionate about healthcare, enjoy building executive-level partnerships, and thrive in a fast-paced, customer-focused environment, we'd love to hear from you. What You'll Do As the Director of Key Accounts, you will: - Develop and execute strategic account plans for major long-term care customers.
- Build trusted relationships with executives, administrators, directors of nursing, and corporate leadership.
- Lead regular business reviews to evaluate performance, customer satisfaction, and identify opportunities for continuous improvement.
- Serve as the primary escalation point for customer concerns while driving timely resolution.
- Identify opportunities to expand pharmacy services within existing customer portfolios.
- Collaborate with sales, operations, and executive leadership teams to support organic growth initiatives.
- Monitor customer satisfaction, retention, and service performance metrics.
- Partner with facility leadership to improve medication management, pharmacy utilization, and regulatory compliance.
- Support acquisition and transition activities for newly awarded accounts.
- Represent the organization at industry conferences, trade associations, and customer events.
- Schedule and attend client appreciation events, including sporting events, outings, and other relationship-building activities.
- Provide market intelligence and competitive insights to executive leadership.
What We're Looking For Required Qualifications - Bachelor's degree in Business Administration, Healthcare Administration, Marketing, or related field; equivalent experience may be considered.
- Minimum of 7-10 years of healthcare account management, sales, business development, or customer relationship experience.
- Minimum of 5 years of experience serving long-term care, post-acute care, senior living, or pharmacy customers.
- Demonstrated success managing large, multi-site healthcare accounts.
- Strong understanding of long-term care pharmacy operations and service delivery.
- Experience presenting to executive-level stakeholders and corporate leadership teams.
- Proven track record of customer retention and revenue growth.
- Excellent communication, negotiation, and relationship-building skills.
- Proficiency with CRM systems, Microsoft Office Suite, and business analytics tools.
Travel Requirements - Extensive travel required throughout Texas.
- Ability to travel up to 75% of the time, including frequent overnight travel.
- Must maintain a valid driver's license and acceptable driving record.
- Ability to attend customer meetings, facility visits, industry conferences, and corporate events as needed.
- Flexible schedule to accommodate customer and business needs.
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