Director of IT
Vaco LLC
Plano, TX
Job Type: Direct-Hire
Worksite Location: Dallas, TX (Downtown Dallas)
Worksite Expectations: Hybrid onsite - flexible
Start Date: ASAP
Annual Salary + Incentives: $160,000 - $190,000 +, including up to 15% annual bonus potential + full benefits and 401K matching plan
Industry: Healthcare
About the Opportunity:
Vaco by Highspring is seeking an experienced Director of IT for Dallas-based client who will play a critical leadership role in transforming and stabilizing the organization’s technology environment across a growing multi-site healthcare platform. IT is viewed as a strategic value driver for the business, and this role will focus on improving operational efficiency, strengthening cybersecurity, and establishing governance across a currently fragmented technology landscape. This position will lead efforts to standardize systems, improve vendor accountability, reduce operational friction at the clinic-level, and introduce data-driven IT management practices. Success will be measured by stronger processes, improved security posture, clearer performance metrics, and the elimination of redundant or inefficient systems—not by hands-on technical execution. The Director of IT will serve as the organization’s primary technology leader responsible for strategy, oversight, and operational effectiveness.
Candidates must pass a criminal background check and drug screen and be legally authorized to work in the United States, as our client is unable to sponsor at this time.
Vaco is not seeking CTC support for this employment opportunity.
Key Responsibilities:
IT Leadership & Vendor Management
- Serve as the primary technology leader responsible for IT governance, strategy execution, and operational oversight.
- Manage the IT landscape service function that enhances the experience of patients, providers, and internal teams.
- Manage and oversee the organization’s Managed Service Provider (MSP) relationship in addition to other 3rd party services providers.
- Hold external vendors accountable for service quality, security standards, and contractual performance.
- Evaluate current technology spend and vendor structure to determine whether investments are aligned with business priorities.
- Assess opportunities to rebalance resources between external vendors and internal capabilities.
- Bring order, visibility, and accountability to the IT environment while enabling the business to scale efficiently.
Cybersecurity Oversight
- Establish a clear vision for the organization’s cybersecurity posture and define measurable security standards.
- Implement governance, controls, and monitoring processes to ensure appropriate protection of HIPAA and PII-regulated data.
- Provide leadership oversight of cybersecurity programs currently managed through the MSP.
- Develop and track security metrics to monitor risk exposure and improvement over time.
Process Development & Standardization
- Drive a process-oriented approach to IT operations through documentation, standard operating procedures, and system governance.
- Document key workflows, systems, and operational practices across the IT environment.
- Reduce complexity and system fragmentation across multiple clinic locations.
- Support integration and standardization as the organization grows through acquisitions or expansion.
Metrics-Driven IT Management
- Establish clear KPIs and dashboards to manage IT performance and vendor accountability.
- Track and report on metrics including:
- MSP service performance
- System availability and reliability
- Cybersecurity indicators and risk posture
- Use data and operational metrics to prioritize improvement initiatives and guide decision-making.
Application & Systems Oversight
- Provide oversight of the organization’s technology ecosystem, including core business applications and analytics platforms.
- Evaluate opportunities for system consolidation, optimization, and cost efficiency across the technology stack.
- Key systems include:
- Practice Management System
- Data Warehouse (Snowflake)
- Business Intelligence Platform
- Collaborate with external BI consultants and internal finance leadership on reporting and analytics capabilities.
Team Structure & Reporting
- Reports directly to the Chief Financial Officer (CFO).
- Initial direct report: Practice Management Specialist responsible for training, access management, system upgrades, and implementations.
- The Managed Service Provider (MSP) operates under the direction of this role, in addition to a co-managed third-party Business Intelligence service provider
- Opportunity to assess and evolve the IT organizational structure as systems and priorities mature.
Qualifications & Experience:
Required
- 8+ years of experience in IT leadership, IT operations management, or technology governance roles.
- Experience managing third-party vendors, managed service providers, or outsourced IT environments.
- Demonstrated ability to implement process improvement, governance, and operational metrics within IT organizations.
- Strong understanding of IT risk management and cybersecurity oversight principles.
- Experience managing technology environments across multi-site operationalorganizations.
- Strong bonus for candidates with prior merger and acquisitions (M&A) integrations experience, systems standardization, and/or practice onboarding
- Experience supporting healthcare or regulated environments, including familiarity with HIPAA or Personal Identifiable Information (PII) protections.
- Strong bonus for prior experience leading IT landscapes for multi-site Dental practice operations.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
HR@vaco.com
.Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.