Director of Information Technology

Director of Information Technology

Location

Skyline Center, 929 N. Front Street, NC

Job Type

Full Time-Regular

Job Number

FY26-00171

Department

IT Services

Opening Date

06/03/2026

Post-Offer Required Pre-Employment Screenings

Driving History Check

Criminal History Check

Credit History Check

Education Verification

Drug Screen

Approved Hiring Salary/Range

$111,996.56 - $162,244

Full Salary Range

$111,996.56 - $190,411

Working Hours

Monday - Friday, 8am-5pm Attendance at evening meetings and occasional after-hours or emergency response may be required. The position requires working flexible hours to accommodate the changing demand for services although the standard office hours are 8a to 5p. Evenings and weekends may be required.

• Description
• Benefits
• Questions

The City of Wilmington is an Equal Opportunity Employer.

Position Description

One City. Leading Technology. Serving Community.

Technology powers every service we provide, every department we support, and every resident we serve. As our IT Director, youll lead the strategy, innovation, and operations that keep the City connected, secure, and moving forward. From overseeing critical technology infrastructure and cybersecurity initiatives to guiding a talented team of IT professionals, youll play a key role in shaping how technology enhances services across the organization and supports our communitys future.

Why this role matters:

The technology decisions made in this position impact every City department and service. Your leadership will help ensure reliable, secure, and innovative technology solutions that enable employees to serve residents efficiently and effectively every day.

Note:This position will remain open until filled. First application review will take place two weeks after the posting date.

Typical Tasks

• Collaborates with City elected and appointed leaders to develop strategic vision for the department; plans, organizes, and directs the budget and capital plans, operations, policy, and activities of the department.
• Supervises, manages, and evaluates assigned employees and makes decisions about hiring, discipline and/or termination of employees; prioritizes and assigns work; develops and oversees employee work schedules and approves time away from work; provides and/or facilitates employee training and development; addresses employee concerns and/or problems; counsels and/or disciplines as appropriate; completes employee performance appraisals; determines or makes recommendations regarding new hire salaries and salary changes; and acts as liaison between employees and management.
• Develops and implements the Citys overall technology strategy including goals, objectives, and portfolio of services provided to the organization and community. Provides leadership and direction to execute the plan.
• Oversee the daily operation of the Citys technology portfolio including IT infrastructure, customer support, and all aspects of the enterprise software lifecycle.
• Implement cyber security measures and compliance programs to protect against internal and external threats including malware, hacking, and data breaches. Maintains incident response and disaster avoidance/recovery plans.
• Collaborates with internal City department stakeholders to understand their business plans, challenges, and how technology can be leveraged to deliver cross-functional projects and initiatives.
• Manages the IT budget including IT governance and transparency of resource allocation, budget planning, and spending judiciously to achieve maximum organizational value and impact. Manages key vendor relationships to negotiate contracts and ensure the City receives cost effective and quality services.
• Identifies opportunities and leads City-wide initiatives to enhance City services, improve operational efficiency, and foster innovation.
• Manages and creates a robust data management strategy to ensure the security, integrity, and accessibility of the Citys data through effective governance, open data policies, cross-departmental data sharing, and leveraging data for decision-making.
• Performs related work as required.

Qualifications

Education and Experience

• Master's Degree in Information Technology, Computer Science or a closely related field and eight (8) years of experience in information technology, or related work.
• OR a Bachelor's Degree in one of the above-listed fields and ten (10) years of progressively responsible experience in information technology, or related work.
• OR any combination of relevant education and experience that demonstrates the knowledge, skills, and abilities to perform the essential functions of the position may be considered.
• AND at least five (5) years of supervisory experience.

Required Licenses or Certifications

• Valid NC Drivers License (Class C)

Additional Information

Knowledge of:

• Technology industry trends
• Management and operations of centralized IT services
• Public sector governance and regulations
• Project management methodologies
• Cyber security best practices
• IT governance and ITIL (Information Technology processes)
• Contract negotiation
• Government operations
• Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
• Supervisory principles, practices and techniques

Skilled in:

• Leadership
• Strategic thinking
• Communication and relationship-building
• Solving complex problems
• Project management
• Analytical and critical thinking

Ability to:

• Make informed decisions on critical issues
• Develop and implement long-term IT vision
• Identify root causes of complex technology challenges
• Communicate complex technology to non-technologists
• Lead and foster a culture of collaboration both internal to IT and cross-departmental
• Adapt to rapidly changing technology developments
• Demonstrate an innovative mindset to encourage continuous improvement

Supplemental Information

This position is primarily office-based, utilizing standard office equipment in a climate-controlled setting and adhering to applicable safety and ergonomic guidelines.

The position functions in a fast-paced, collaborative, and public-facing municipal environment, involving interaction with elected officials, employees, community members, and external partners. Attendance at evening meetings and periodical after-hours community meetings, or emergency response are required.

Other Necessary Requirements

• Office Work: Primarily sedentary, involving prolonged sitting, computer use, telephone and office equipment operation, and standard office tasks. Requires visual acuity, hearing, and manual dexterity for reviewing documents, analyzing data, and completing administrative responsibilities.
• General Requirements: The position involves occasional travel to meetings, evening events, or after-hours response. All work is performed in compliance with applicable State and Federal OSHA regulations, including hazard communication, personal protective equipment, and slip, trip, and fall prevention.

Our Core Values:

INCLUSION | COLLABORATION | CREATIVITY | ACCOUNTABILITY

Our Mission Statement: Through forward-thinking policies and responsible stewardship, we are creating a better city every day with excellent core services and quality of life for all.

What we offer:

The City of Wilmington believes that employees are one of our most important resources. We offer an excellent salary and competitive benefits package to serve the needs of our employees and their families. Our benefits package includes:

• Comprehensive medical, dental, and vision insurance + many other insurance options
• Excellent retirement benefits, including a city provided 4.5% contribution each pay period into a 401(k) account and automatic enrollment into the North Carolina Local Government Employees' Retirement System
• Employer-paid health & wellness clinic
• Free on-site city gym access
• Paid sick and vacation leave + 13 paid holidays per year
• 6-weeks paid parental leave
• Paid volunteer & blood donation leave to give back to our community
• Flex schedule and telework availability, depending on your position
• Professional development trainings & leadership initiatives
• Tuition assistance benefits

Applicant Status Updates: After the closing date for this position, applications will be screened by Human Resources. Applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.

Health Benefits are offered to employees working at least 30 hours per week.

Health Insurance - The City offers two options for health coverage: a standard PPO plan and a High Deductible Health Plan with an associated Health Savings Account. Coverage becomes effective the first day of the month following hire for employees and their eligible dependents. Both you and the City contribute to the overall cost of coverage.

Dental Insurance - Coverage becomes effective the first day of the month following hire. Employees, their spouse and dependent children are eligible for coverage.

Life Insurance - The city pays to provide coverage valued at one times your annual salary. Supplemental insurance is available for employees to purchase. Optional coverage for dependents is also available for purchase.

Retirement:

• NC Local Government Retirement System - All benefits eligible employees make a mandatory 6% contribution every pay period.
• Deferred Compensation - The city contributes an amount equal to 4.5% of the annual salary to a 401(k) plan regardless of employee contribution. Employees may choose to contribute additional money to the 401(k) or 457 deferred compensation plans, without a match from the City, within the IRS guidelines.

Paid Leave (offered to employees working at least 1,000 hours annually*):

• Sick Leave - 12 days accrued each year
• Annual Leave - Accrual based on years of service and classification. Employees can earn from 10 to 24 days each year.
• Holidays - 13 paid holidays annually
• Paid Parental Leave - Six weeks of paid leave for the birth, adoption or placement of a child (must run concurrently with FMLA).
• Part-Time Employees will earn paid leave benefits on a pro-rated basis.

Miscellaneous:

• Tuition reimbursement
• Employee Assistance Program
• Short & Long Term Disability
• Cancer & Critical Illness
• Accident Insurance
• Whole Life Insurance
• Credit Union membership

Note: The City of Wilmington is on a bi-weekly pay cycle. New employees should expect to recieve their first paycheck approximately 3 weeks after their start date.

This is intended to be a brief overview of the benefits offered. Please visit our website at https://www.wilmingtonnc.gov/Government/Departments-Divisions/Human-Resources/Benefits for more information.

01

Please acknowledge that you agree to fully complete all required sections of the application, including work experience, education, and the supplemental questionnaire; and that your responses are truthful and complete and can be verified within your application. Entering "N/A or "See Resume/Application" does not qualify as an acceptable response.

• Yes

02

Do you have a valid US Drivers License?

• Yes
• No

03

How many years of information technology or related work experience do you have ?

• I have no experience
• less than 1 year
• 1 year to less than 5 years
• 5 years to less than 8 years
• 8 years to less than 10 years
• 10 years to less than 12 years
• 12 years to less than 14 years
• 14 years or more

04

Please identify the company/agency/organization where you gained the experience described in question #3. Note: These employers must be listed in the work history section on your employment application to receive credit. Entering "N/A or "See Resume/Application" does not qualify as an acceptable response.

05

How many years of supervisory experience do you have?

• I have no experience
• less than 1 year
• 1 year to less than 5 years
• 5 years to less than 10 years
• 10 years or more

06

Please identify the company/agency/organization where you gained the experience described in question #5. Note: These employers must be listed in the work history section on your employment application to receive credit. Entering "N/A or "See Resume/Application" does not qualify as an acceptable response.

07

Do you have experience working for a local government/municipality?

• yes
• no

08

Please indicate the type(s) of governmental work experience that you have (responses should be supported by experience detailed on the application).

• Local / Municipal Government (City or County)
• Public School / University
• State Government
• Federal Government
• other ( contract worker for government agency)
• I have no experience working for a government agency

09

Which best describes your highest level of education in Information Technology, Computer Science or a closely related field?

• High School Diploma or GED
• Vocational/Technical Training or Certificate
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate Degree
• None - N/A

10

The hiring salary for the position is posted on the job posting. Salary determination is supported by budget availability and qualifications of the candidate to maintain internal equity. Please acknowledge that you understand this process.

• Yes
• No

Required Question

Employer City of Wilmington

Address PO Box 1810

929 N. Front Street, 11th Floor

Wilmington, North Carolina, 28401

Phone 910-341-7840

Website http://www.wilmingtonnc.gov/jobs