Director of Human Resources

At Family First Health, our mission is to improve lives. Through our high-quality health services and innovative partnerships, every talented team member has the opportunity to provide a positive impact in our communities. We are searching for our Director of Human Resources.

Our Company

Family First Health (FFH) is a Federally Qualified Health Center (FQHC) non-profit that provides quality medical, dental, and social services in York, Adams, and Lancaster counties in Pennsylvania. Over the last 53 years, Family First Health has grown and expanded both its services and geographical footprint to provide accessible and affordable quality care. Our vision is to close the gap, pave the way, and raise the bar from healthcare to health for all. We are guided by our values of patient centered, evolving, diversity, collaboration, and stewardship.

Role

• Provide direct supervision to HR staff, including recruitment; onboarding; timely performance management and goal setting; time and attendance approval in payroll system; monitoring job satisfaction and engagement; and following all organizational expectations throughout the employee life cycle.
• Provide support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise.
• Serve as a trusted advisor on employee relations matters, including conflict resolution, performance management, and investigations.
• Support promotion of organizational mission, vision and values throughout employee life cycle to maintain a positive, inclusive, and compliant workplace culture.
• Consult with managers on employee engagement, performance issues, and disciplinary actions. Oversees employee disciplinary meetings and terminations.
• Oversee administration of Worker's Compensation, Unemployment Compensation, and other legal proceedings, as needed.
• In collaboration with operational leaders, assess, implement, and follow-through on reasonable accommodation requests.
• Partner with legal counsel when necessary to evaluate complicated employee relations situations.
• Oversee full-cycle professional credentialing cycle, ensuring continuous compliance.
• Collaborate with Quality & Compliance department to ensure issuance and follow-through of mandatory staff trainings, including evaluation and implementation of continued education/learning modules through HRIS to ensure continued compliance with FQHC training requirements.
• Develop, implement, and audit HR policies, procedures, and practices.
• Collaborate with HRIS/Payroll Specialist to oversee administration and optimization of HRIS. Implement new modules or adjust/improve current modules as system updates are made available.
• Generate and analyze HR metrics and reports to support strategic initiatives.
• Review and monitor introductory and annual performance evaluation process; collaborate with leaders to ensure evaluations provide value and are equitable to all staff.
• In collaboration with HR Generalist, oversee the talent acquisition process and candidate pipeline, including review and approval of new/replacement requisitions, identifying and addressing current and future staffing challenges and developing relevant recruitment strategies.
• Review and approve all offer letters prior to issuance to candidates.
• Develop relationships with organizational stakeholders to ensure continued understanding of current and future departmental needs regarding HR functions.
• Oversee the administration of employee benefits programs, including health, wellness, and applicable leave programs.
• Maintain full-cycle employee benefits program, including health, dental, vision, life, disability, EAP, and other ancillary plans. Collaborates with broker to develop and maintain competitive, cost-effective benefit offerings.
• Administer annual Open Enrollment to include scheduling educational meetings, ensuring HRIS is prepared for plan/rate changes, and ensuring applicable compliance disclosures are completed.
• Support HR Generalist in administration of organizational FMLA/LOA program, including advising on complicated requests that may require special handling.
• Ensure competitive compensation offerings by periodically reviewing and making recommendations on pay adjustments, as needed.
• Ensure compliance with applicable benefits regulations (e.g., ACA, COBRA, ERISA).
• Act as Plan Administrator for 403(b) retirement plan; ensures timely and compliant issuance of required regulatory disclosures.
• Lead and drive HR initiatives, including system implementations, policy enhancements, and operational improvements, ensuring alignment with organizational priorities.
• Oversee planning and administration of organizational special events (All Staff / Professional Development, Quarterly Orientation, etc).
• Work closely with leaders and teams across the organization to support shared goals and company-wide initiatives.
• Partner with department leaders, supervisors, and managers to align HR strategies with business needs.
• Provide coaching and guidance on workforce planning, talent development, and organizational effectiveness.
• Support change management initiatives across the organization.
• Ensure organizational compliance with federal, state, and local employment laws and regulations.
• Maintain current knowledge of HR compliance requirements and industry trends.
• Maintain compliance with HRSA and FTCA rules, regulations and best practices.
• Attend and actively participate in both internal and external meetings as required.

Skills and Experience

• Bachelor's degree in HR or closely related field, or any equivalent combination of experience/training.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
• 5-7 years of progressive HR experience, with leadership/supervisory responsibility.
• Prior experience and knowledge in employee benefits preferred.
• Strong knowledge of employment laws, compliance regulations, and HR best practices.
• Demonstrated experience with HRIS platforms and HR technology tools.
• Proven ability to manage multiple priorities and lead projects effectively.
• Exceptional interpersonal, communication, and conflict resolution skills.
• High level of discretion and confidentiality.
• Excellent data-driven decision-making skills.
• Effective oral and written communication skills, excellent interpersonal skills.
• Highly motivated and able to exercise independent judgment in a fast-paced, evolving environment.
• Ability to influence and persuade senior management level.
• Commitment to fostering a culture of integrity, equity and continuous improvement.
• Articulate communicator with ability to interpret and explain data to a wide range of audiences.
• High standard of attention to detail.
• Solid commitment to staff engagement.
• Ability to convey difficult and challenging information to managers.

Physical Demands

Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Director of Human Resources position such as:

• Ability to lift up to 25 lbs
• Ability to perform duties requiring frequent bending, occasional stooping, occasional crouching, occasional kneeling, frequent standing and walking, turning, reaching and sitting.
• Ability to sit for up to 6 hours.
• Ability to work in a stressful environment
• Ability to respond to crisis situations

Employee Benefits

• 3 weeks of accrued Paid Vacation per year
• 9 days of accrued Paid Sick Leave Time per year
• 4 Personal Days per year
• Paid Time Off on Working Holidays
• Health, Dental, and Vision Insurance plans
• Short/Long Term Disability and Life Insurance
• 403(b) Retirement Plan
• Tuition Reimbursement Opportunities
• Attention to work/life balance