The Director of Housekeeping oversees and manages housekeeping operations, ensuring hotel rooms and public spaces are clean, well-maintained, and meet brand and quality standards. They foster a positive work environment where staff feel valued, contributing to guest satisfaction.
Key responsibilities include hiring, training, scheduling, coaching staff, conducting inspections, managing inventory, monitoring performance, and maintaining safety and compliance. They oversee budget adherence, vendor relationships, and sustainability practices.
Requirements include a high school diploma (preferred) and at least two years of housekeeping supervisory experience. This role involves working varied hours, including holidays and weekends, and requires physical activity such as standing, walking, lifting, and bending.
Core values emphasize service, excellence, agility, ownership, and a people-centric approach.