Director of Housekeeping

A premier luxury hotel in the heart of downtown Boston is seeking an experienced and highly motivated Director of Housekeeping to lead all housekeeping operations for a high-volume, service-driven property with more than 200 guestrooms and suites. This individual will be responsible for ensuringthe highest standards of cleanliness, presentation, and guest comfort across all guestrooms, public areas, and back-of-house spaces.

The ideal candidate is a hands-on leader with exceptional attention to detail, strong operational discipline, and the ability to inspire and develop a large team. This role requires someone who thrives in a fast-paced luxury environment and understands that immaculate facilities and flawless presentation are essential to delivering a world-class guest experience.

The Director of Housekeeping will work closely with hotel leadership and other operational departments to maintain brand standards, maximize operational efficiency, and ensure the property consistently exceeds guest expectations.

Responsibilities

• Lead and manage all housekeeping operations including guestrooms, suites, corridors, public areas, laundry operations, and back-of-house spaces
• Recruit, train, mentor, and develop a high-performing housekeeping team, including supervisors, room attendants, housepersons, and laundry staff
• Ensure all guestrooms and public areas consistently meet or exceed luxury brand cleanliness and presentation standards
• Oversee daily room inspection processes to guarantee quality control and attention to detail
• Develop and manage departmental schedules to ensure optimal staffing levels based on occupancy and operational needs
• Manage departmental budgets, including labor, supplies, linens, and operating expenses, while maintaining financial discipline
• Implement and maintain preventative maintenance and deep cleaning programs to protect the long-term condition of the property
• Collaborate with Front Office, Engineering, and Food & Beverage teams to ensure seamless guest experiences and efficient operations
• Monitor guest feedback, online reviews, and service recovery opportunities related to housekeeping and cleanliness
• Maintain compliance with all safety, sanitation, and brand standards
• Ensure inventory control for linens, uniforms, guest room supplies, and housekeeping equipment
• Drive continuous improvement in operational efficiency, team engagement, and service excellence

• Minimum of 5-7 years of progressive housekeeping leadership experience in a full-service hotel environment
• Prior experience as an Executive Housekeeper or Director of Housekeeping in a luxury or upscale branded hotel is preferred
• Experience managing housekeeping operations in a property of 200+ rooms strongly preferred
• Proven leadership ability with experience managing and developing large teams
• Strong organizational skills with exceptional attention to detail
• Demonstrated ability to manage labor productivity, departmental budgets, and operating expenses
• Excellent communication and interpersonal skills with the ability to collaborate across departments
• Ability to maintain high standards in a fast-paced, guest-focused environment
• Knowledge of hotel property management systems and housekeeping management software is preferred
• Flexible schedule, including weekends and holidays as required by hotel operations
• Must already be legally permitted to work in the United States

• Competitive Base Salary + Bonus
• Company-paid medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) + matching
• Educational assistance
• PTO & Sick time off
• Complementary employee meals