The Director of Housekeeping oversees and manages housekeeping operations and staff to ensure hotel rooms and public areas are clean, well-maintained, and meet brand and quality standards.
They foster a positive work environment where staff feel valued and appreciated, contributing to guest satisfaction.
The role includes recruiting, training, scheduling, coaching, and supporting staff, conducting inspections, managing inventory, monitoring guest service scores, and ensuring safety and compliance.
Budget management, vendor relations, and adherence to sustainability practices are also key responsibilities.
Requirements include a high school diploma (preferred) and at least two years of housekeeping supervisory experience.
The position may require flexible hours, including weekends and holidays, and physical activity such as standing, walking, and lifting.
Core values emphasize service, excellence, agility, and ownership.