The Director of Housekeeping leads and manages housekeeping operations and staff to ensure hotel rooms and public spaces are clean, well-maintained, and meet brand and quality standards. They foster a positive work environment where staff feels valued and appreciated, contributing to guest satisfaction.
Key responsibilities include recruiting, training, scheduling, coaching staff, and maintaining inspection programs to ensure cleanliness and safety. They monitor inventory, communicate guest service scores, and oversee departmental budgets and vendor relationships. Compliance with safety, sustainability, and internal audit standards is essential.
Requirements include a high school diploma or equivalent and two years of supervisory housekeeping experience. The role involves variable work hours, physical activity, and a commitment to service excellence and safety.