Summary:
The Hospitality Director serves as the senior operational leader for Brian Head Lodge, a 100-room full-service hotel, and provides oversight of Mountain View Lodge, the company's employee housing facility during winter months, and guest hotel during summer months. This individual is a key member of the Brian Head Resort senior leadership team and is responsible for ensuring exceptional guest experiences, smooth day-to-day operations, and strong team performance across all departments under their supervision. We are looking for a genuine people-person - someone who leads with warmth, approachability, and kindness. The ideal candidate builds meaningful relationships with both guests and staff, creates a welcoming culture, and brings out the best in the people around them. This is a hands-on leadership role that requires presence, energy, and a deep passion for hospitality.
Duties & Responsibilities:
Hotel Operations- Brian Head Lodge
Provide strategic and operational leadership for all departments within the 100-room Brian Head Lodge, including front desk, housekeeping, maintenance, and food & beverage.
Oversee and support department managers in achieving departmental goals and guest satisfaction benchmarks.
Maintain high standards of cleanliness, service quality, and property upkeep throughout the hotel.
Monitor and manage hotel occupancy, revenue, and budgets in collaboration with the General Manager & Chief Financial Officer.
Implement and continuously improve standard operating procedures across all hotel departments.
Respond to escalated guest concerns with professionalism, empathy, and effective resolution.
Conduct regular walkthroughs and quality assessments to ensure the property reflects brand and company standards.
Employee Housing- Mountain View Lodge
Oversee the Property Manager at Mountain View Lodge, ensuring the employee housing facility is well-maintained, safe, and welcoming for resort & hotel staff during the winter season.
Oversee the operations of Mountain View Lodge during the summer months when it operates as a guest hotel.
Collaborate with HR and company leadership on occupancy management, facility standards, and resident expectations.
Support a positive living environment that reflects the company's commitment to employee well-being.
Leadership & Culture
Serve as an active and engaged member of the Brian Head Resort senior leadership team, contributing to company-wide strategy, planning, and culture.
Foster a team environment rooted in respect, communication, and genuine hospitality.
Lead by example - be visible, approachable, and connected to both staff and guests.
Participate in hiring, onboarding, training, and performance management of direct reports and hotel staff.
Collaborate cross-functionally with other department heads to ensure a seamless guest and employee experience.
Compensation and Benefits: