Director of Healthcare & Support Services

ABM Industries

Houston, TX

JOB DETAILS
SALARY
$135,000–$160,000 Per Year
SKILLS
Acute Care, Administrative Management, Best Practices, Budgeting, Coaching, Content Management Systems (CMS), Contract Management, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Dietetics, Driver's License, Executive Relationships, Finance, Financial Compliance, Financial Control, Financial Regulations, Food Quality, Food Services, Healthcare, Healthcare Administration, Hospital, Incentive Programs, Industrial Relations, Leadership, Maintain Compliance, Mentoring, Nutrition, Operational Improvement, Operational Support, Operations Management, Operations Processes, Performance Management, Problem Solving Skills, Project/Program Management, Proposal Development, Regulations, Regulatory Compliance, Regulatory Requirements, Retail, Sales, Service Delivery, Succession Planning, Team Player, Willing to Travel
LOCATION
Houston, TX
POSTED
5 days ago

Overview

Compensation: $135,000.00 – $160,000.00 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program


Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Position Summary

The Director of Healthcare Support Services provides senior‑level operational and financial leadership for ABM’s Healthcare Food & Nutrition Services and Environmental Services (EVS) programs across a national portfolio of acute care and specialty hospital accounts. This role partners closely with Operations, Sales, and executive leadership to ensure consistent service delivery, regulatory compliance, financial performance, and strong client engagement across complex healthcare environments.

The Director serves as a trusted operational leader, supporting multi‑site teams, driving best practices, and ensuring high standards of service excellence for hospital clients. This position requires a hands‑on leadership approach, strong healthcare operations expertise, and the ability to operate effectively across geographically dispersed accounts while maintaining strong relationships with client executives and internal stakeholders.

Responsibilities

Key Responsibilities: 

Operations & Service Delivery

  • Provide senior‑level operational leadership for Healthcare Food & Nutrition Services and Environmental Services (EVS) across assigned hospital accounts.
  • Ensure consistent execution of contracted services, operational standards, and healthcare regulatory requirements.
  • Partner with regional and site leadership to support operational continuity and service excellence across complex healthcare environments.
  • Support the implementation and standardization of programs related to food quality, patient experience, retail services, EVS quality outcomes, and operational efficiency.
  • Identify opportunities to strengthen staffing models, workflows, and compliance practices to enhance overall performance.

Financial & Contract Management

  • Demonstrate strong contract management and healthcare operations expertise.
  • Drive financial performance across accounts, including labor management, expense control, and margin optimization.
  • Support organic growth initiatives and value‑based performance goals.
  • Participate in new account costing, proposal development, and transition planning as needed.
  • Ensure adherence to financial controls, payroll accuracy, and contractual commitments.

People Leadership

  • Lead and support a team of Operations Managers, Directors, Project Managers, and site leadership, with indirect oversight of large frontline teams.
  • Provide effective leadership within unionized healthcare environments, including working knowledge of CBAs and labor relations practices.
  • Coach, mentor, and develop leaders to build bench strength and support succession planning.
  • Participate in talent selection, performance management, and leadership development initiatives.

Client Relations & Account Retention

  • Build and maintain strong relationships with hospital executives, clinical leadership, and key client stakeholders.
  • Serve as a senior escalation point for complex operational or service concerns.
  • Support account retention efforts through visible leadership presence, service consistency, and collaborative problem‑solving.
  • Represent ABM as a trusted healthcare services partner with deep operational knowledge.

Project Management & Transitions

  • Support account start‑ups, service transitions, and operational enhancement initiatives across Food, Nutrition, and EVS programs.
  • Oversee implementation of new service models, technologies, and operational processes.
  • Coordinate with internal partners including HR, Finance, Facilities, and external vendors.
  • Support project timelines, staffing models, and transition budgets as required.
  • Contribute to capital planning related to equipment needs and operational improvements.

Qualifications

Qualifications: 

Education & Experience

  • Bachelor’s degree in Healthcare Administration, Hospitality Management, Business, or a related field required.
  • Extensive healthcare operations experience supporting Food & Nutrition Services and/or Environmental Services (EVS).
  • Proven multi‑site leadership experience within acute care or complex healthcare environments.
  • Demonstrated experience working in unionized settings.
  • Strong knowledge of healthcare regulatory and accreditation requirements (e.g., Joint Commission, CMS, state health departments).
  • Experience with healthcare contract services

Certifications (Preferred)

  • Certified Food Service Professional (CFSP)
  • Certified Healthcare Environmental Services Professional (CHESP)
  • Registered Dietitian (RD) preferred when combined with strong operational leadership experience

Additional Requirements

  • Ability to travel nationwide (up to 50–75%)
  • Valid driver’s license and acceptable driving record.

About the Company

A

ABM Industries

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1909
WEBSITE
http://www.abm.com/