Director of Food and Beverage

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure''s World''s Best Awards, offers a truly dynamic environment for hospitality professionals.

At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you''ll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island''s stunning coastline. From an expansive lagoon-style pool to a nearby 27-hole Tom Kite-designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career.

We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you''re just beginning your hospitality journey or looking to take the next step, you''ll find opportunities for growth at every level.

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. If you''re passionate about hospitality and ready to be part of a people-first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico and apply today.

What you will have an opportunity to do:

Director of Food & Beverage (DOFB)

Hyatt Regency Grand Reserve Puerto Rico

Luxury Destination Resort | Full‑Service | High‑Volume Operations

The Director of Food & Beverage is responsible for providing strategic leadership and hands‑on management for all food and beverage operations at Hyatt Regency Grand Reserve Puerto Rico, including restaurants, lounges, bars, banquets, catering, in‑room dining, pool and beach service, and outlet support teams. The Resort is a large‑scale luxury destination serving leisure, group, and social business in a dynamic Caribbean environment.

We are searching for a dynamic Food & Beverage leader with a proven record of success operating multiple high‑end restaurant venues in addition to high‑volume banquet and catering operations. This executive role reports directly to the General Manager and partners with Hyatt Corporate leadership and ownership to create a sustainable, high‑performing operation that exceeds guest expectations while achieving strong financial results and aligning with Hyatt Regency brand standards.

Responsibilities

• Provide leadership and oversight for all food and beverage outlets, banquet operations, and service teams, ensuring consistent execution of Hyatt Regency and luxury service standards.
• Drive maximum operational efficiency, presentation, and quality across all F&B venues while maintaining exceptional guest satisfaction scores.
• Lead and champion Hyatt service culture and, where applicable, Forbes service standards through staff training, ongoing auditing, coaching, and accountability.
• Develop, implement, and maintain operating procedures, training programs, schedules, policies, and labor standards for all Food & Beverage departments.
• Manage all financial aspects of the department, including labor control, budgeting, forecasting, purchasing, inventory management, and capital planning.
• Oversee maintenance and lifecycle management of all food and beverage equipment and supplies.
• Evaluate and enhance existing procedures while developing new concepts, menus, or service enhancements that elevate the resort's culinary and guest experience.
• Serve as a senior leader in guest engagement, handling escalated guest requests, concerns, and recovery situations with professionalism and care.
• Foster strong communication and collaboration across all resort departments to ensure seamless service delivery.
• Support and lead high‑volume banquet and group operations, including weddings, social events, incentive travel, and corporate functions.

What are we looking for?

• Three to five years of experience as a Director of Food & Beverage at a luxury hotel or resort, with demonstrated success in high‑volume banquet and catering operations.
• Strong expertise in budgeting, forecasting, labor management, and capital expenditures within a resort or large Food & Beverage environment.
• Experience in a Hyatt‑branded property or a Forbes 4‑ or 5‑Star property strongly preferred.
• College education required; degree in Hotel Management, Hospitality, or Business Administration preferred.
• Highly organized leader with strong attention to detail and the ability to manage multiple priorities while meeting deadlines.
• Excellent computer proficiency: experience with Excel, Outlook, OpenTable, Delphi, and Hyatt systems strongly preferred.
• Ability to thrive in a dynamic, fast‑paced, and guest‑focused resort environment.
• Strong verbal and written communication skills in English; Spanish proficiency strongly preferred. Exceptional interpersonal and leadership skills with the ability to inspire, develop, and retain diverse teams.
• Physical ability to stand for extended periods and actively engage in outlet and event operations.
• Current TIPS Alcohol Certification or comparable alcohol service certification required (or ability to obtain within a designated timeframe).

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Compensation:

$115,000

• $145,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.