Director of First Impressions & Events - 5722

The Director of First Impressions & Events is accountable for greeting visitors in a cheerful, courteous and timely manner, determining the nature of business, and directing the visitor to the proper destination. Develops, coordinates, and promotes events and activities for Operations staff; maintains adequate office supplies and provides support for Operations department.

ACCOUNTABILITIES

Greets, welcomes, and directs visitors to the appropriate TTI Representative by asking relevant questions pertaining to the visit to ensure that the visitor is receiving the highest customer service experience possible. Maintains visitors log according to ITAR requirements.

Oversee conference room logistics, ensuring rooms are properly prepared, stocked, and supported with catering and meal arrangements for internal and external meetings.

Manage all building TV display content, ensuring information is accurate, appropriate, current, and aligned with company standards.

Develops, coordinates, and promotes events and activities for Operations staff such as employee appreciation events, above and beyond recognitions, team building and employee engagement activities.

Works closely with employees to address questions and guide them to the appropriate resources or contacts.

Sorts daily incoming interoffice and postal mail for all employees; organizes outgoing postal mail and interoffice mail for daily pick-up.

Provides administrative support to the Operations department by assisting with document preparation, coordination, and other routine office activities that support operational efficiency.

Ensures a clean, organized, and welcoming reception area, workstation, and front conference room that reflects a positive first impression of TTI.

Provides assistance in maintaining the security of our building by notifying designated staff of security breaches or emergencies.

Completes special projects and other duties as assigned by Supervisor.

COMPETENCIES

Functional Acumen

Having the skills, knowledge and abilities necessary to be effective in the specific functional content of a job.

Customer Service

Recognizing and understanding customers' needs and delivering in a manner that exceeds customers' expectations.

Delivering Results

Maintaining a high level of commitment to personally getting things done.

Teamwork and Collaboration

Effectively working and collaborating with others toward a common goal.

Interpersonal Communication

Communicating clearly and effectively with people inside and outside of the organization.

Planning and Organizing

Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.

Quality Focus

Promoting and maintaining high standards of quality at work.

Adapting to Change

Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization.

Continuous Improvement

Seeking opportunities to improve current processes, systems and methods to promote reliability, quality and efficiency of output.

Resilience

Effectively dealing with work related problems, pressure, and stress in a professional and positive manner.

Organizational Savvy

Recognizing and understanding organizational politics and working within organizational dynamics to accomplish objectives.

Integrity

Upholding a high standard of fairness and ethics in everyday words and actions.

EDUCATION & EXPERIENCE

High School diploma or GED required; one to three years related experience is preferred. Previous customer service or receptionist experience is preferred.

SKILLS & CERTIFICATIONS

• Demonstrated ability to plan, organize, and prioritize daily work assignments.
• Deals effectively with multiple / competing priorities and delivers desired results.
• Effective communicator having excellent verbal and written communication skills.
• Readily seeks direction and clarification when needed.
• Works well with others, team player; consistent performer; positive "can do" attitude.
• Intermediate or better knowledge of MS software: Excel, Word, Outlook and PowerPoint is preferred.
• Ability to type 40 words per minute preferred.
• Ability to lift, push, pull and move objects up to 50 pounds on an occasional basis using proper lifting techniques.
• Ability to twist, stoop, squat, bend, and reach on a frequent basis.
• Ability to sit, stand and/or walk for extended periods of time.
• Excellent attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
• Able to flex daily work schedule according to operational needs.

This position requires use of information or access to hardware which is subject to the international Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. Person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

We are an Equal Opportunity Employer, and we support protected veterans and individuals with disabilities through our affirmative action program.