Job duties and responsibilities
· Lead, train, and support onsite maintenance and janitorial personnel to ensure consistent performance and adherence to company standards
· Assist with onboarding and training of all new maintenance and janitorial associates in partnership with community management
· Establish clear expectations, accountability measures, and performance standards across all sites
· Foster a culture of ownership, responsiveness, and continuous improvement
· Develop and implement Annual Operating Calendars for each community, including preventative maintenance and cleaning schedules
· Establish and enforce standardized maintenance and janitorial procedures across the portfolio
· Ensure proper execution of preventative maintenance programs for all major building systems (HVAC, plumbing, electrical, life safety, etc.)
· Perform periodic hands-on maintenance work as needed based on staffing and operational demands
· Cover open role shifts for maintenance and janitorial to support site performance during staffing gaps
· Conduct routine site inspections to evaluate property conditions, cleanliness, and maintenance performance
· Identify deficiencies and implement corrective action plans in collaboration with onsite teams and management
· Evaluate and establish inventory controls for supplies
· Ensure all work performed meets company standards and client expectations
· Maintain an operating environment that supports high resident satisfaction, as measured through feedback and surveys
· Establish a network of reliable qualified vendors for all service needs
· Establish bulk purchase arrangements for purchasing site supplies
· Solicit bids, evaluate proposals, and recommend qualified vendors
· Oversee contractor performance and ensure compliance with scope, quality standards, and contractual obligations
· Review and approve vendor work for satisfactory completion prior to payment authorization
· Partner with managers and onsite teams on vendor-related decisions
· Assist in the preparation of staffing budgets
· Assist and oversight of maintenance budgets
· Monitor supply inventory and ensure timely procurement of materials and equipment
· Identify opportunities for cost control and operational efficiency
· Ensure all maintenance and janitorial operations comply with applicable safety regulations, OSHA standards, and company policies
· Conduct regular safety inspections and reinforce best practices with onsite teams
· Support recurring training initiatives focused on workplace safety and risk mitigation
· Maintain accurate records of maintenance activities, inspections, repairs, and inventory
· Prepare and present operational reports, including property condition assessments, budget considerations, and performance metrics
· Track trends and recommend improvements based on data and field observations
· Partner with Community Association Managers and Board Members to align operational execution with client expectations
· Respond promptly to operational issues and maintenance needs to minimize disruption
Qualifications
· Active Florida Community Association Manager (CAM) License required
· Bilingual (English/Spanish) required
· High school diploma or equivalent required; associate or bachelor’s degree in a related field preferred
· Minimum 5–7 years of experience in facilities management, maintenance operations, or property management
· Experience overseeing multi-site or portfolio-based operations strongly preferred