Position Summary
The Director of Facilities is responsible for leading campus-wide maintenance operations and residential renovations. This role ensures that facilities are safe, reliable, and well-maintained, and that renovation projects are delivered on time, within budget, and with a high level of quality and resident satisfaction.
This position supports the mission and values of Carol Woods by promoting resident well-being, responsible stewardship of resources, and continuous improvement.
Reporting Relationship
Reports to the Vice President of Campus Operations
Key Responsibilities
Maintenance Operations
• Oversee daily maintenance operations, including work order management and preventive maintenance programs
• Inspect buildings, infrastructure, and systems to proactively identify repair and replacement needs
• Ensure timely, high-quality completion of maintenance services
• Provide hands-on support as needed
Renovations Management
• Plan, coordinate, and oversee residential unit renovations
• Develop scopes of work, project budgets, and timelines
• Manage multiple concurrent renovation projects
• Ensure proper permitting, inspections, and project closeout
Contractor & Vendor Management
• Select, negotiate with, and manage contractors and service providers
• Monitor performance, quality, timelines, and costs
• Review and approve invoices and contract compliance
Budget & Resource Management
• Develop and manage operating and capital budgets
• Track expenses and drive cost control initiatives
• Procure materials and manage inventory
• Partner with Finance on forecasting, reporting, and cost optimization
Leadership & Team Development
• Lead, coach, and develop maintenance and renovations staff
• Oversee hiring, performance management, and succession planning
• Foster a culture of safety, accountability, and service excellence
• Drive continuous improvement and data-informed decision-making
Resident Communication
• Serve as a key point of contact for maintenance and renovation-related concerns
• Communicate clearly and proactively regarding project timelines and expectations
• Support a high level of resident satisfaction and trust
Systems & Compliance
• Utilize facility management systems (e.g., WorxHub or similar CMMS)
• Ensure compliance with all applicable codes, regulations, and safety standards
Energy Management & Sustainability
• Lead and support energy management initiatives to optimize building performance, reduce operating costs, and lower environmental impact
• Identify, evaluate, and implement energy efficiency improvements and alternative energy solutions (e.g., solar, geothermal) where appropriate
• Monitor utility usage and support long-term sustainability goals
Qualifications
Education & Certifications
• Bachelor's or Associate degree in Facilities Management, Construction, Engineering, or related field (or equivalent experience)
• Relevant industry certifications preferred
• Valid North Carolina Driver's License required
• General Contractor's License preferred
Experience
• 7+ years of experience in facilities maintenance, construction, or renovations
• Experience in multi-residential, senior living, or healthcare environments preferred
• Experience with energy management, building performance optimization, or sustainability initiatives preferred
Skills & Competencies
• Strong leadership and team development skills
• Excellent communication and interpersonal abilities
• Project management and organizational strength
• Technical knowledge of building systems (HVAC, electrical, plumbing, etc.)
• Problem-solving and decision-making capability
• Strong customer service orientation with a resident-focused mindset