Director of Event Operations

Job Title: Director of Event Operations

Department: Operations

Reports To: Assistant General Manager

Supervises: Building Services, Housekeeping, Parking, and Technical Services

FLSA Status: Salaried, Exempt

Compensation: 

Compensation is dependent on experience and ranges from $110,000 - $125,000/year.

General Summary:

Directs and manages the day-to-day activities of the various departments tasked with providing an exceptional event experience to all users of the facility. Responsible for directing the activities of the Building Services, Housekeeping, Parking, and Technical Services; manages the Gift Shop and third-party event-related tenants; and maintains relationships with the exclusive Food & Beverage provider and the Denver Fire Department.

Primary Duties and Responsibilities:

• Establish goals, performance expectations, and objectives for the Event Operations
• Department and its managers.
• Conduct evaluations and provide coaching and professional development oversight for all Event Operations managers.
• Develop, implement, and manage operational policies, procedures, and standards to meet the goals and objectives of the Event Operations department. 
• Interview, hire, and train all direct-report departments and managers.
• Administer progressive discipline in coordination with HR and guide managers through employee relations and corrective action processes.
• Oversee operational vendors; ensure contract compliance, support RFP development, and vendor evaluations.
• Serve as primary liaison with decorating, audio visual and other service contractors operating within in the facility.
• Facilitate communication across departments and with internal/external partners.
• Serve as primary operational liaison for all event related needs.
• Attend and actively contribute to executive, departmental, and event-related meetings and provide support as Manager on Duty.
• Lead and/or manage operational projects including process improvement, technology deployments, and service model enhancements. 
• Lead development of CEP/CIP recommendations for Event Operations; assess lifecycle replacement, deferred maintenance, operational technology, and infrastructure needs; prepare Scope of Work, proposals and provide executive recommendations. 
• Develop and manage the Event Operations operating budget; support annual and multi-year budget cycles; align resources with event demand and service standards. 
• Create, audit, code and approve departmental purchase orders and invoices to ensure compliance with finance and procurement policies. 
• Manage the floor plan review/approval process for all events. Ensure event compliance with relevant assembly and fire code; act as the liaison for the Denver Fire Department and facilitate permitting related to events and special effects.
• Direct oversight and implementation of preventive/corrective maintenance for event equipment, special projects.
• Work in conjunction with the Facility Operations Director during emergencies or major incidents impacting events and participate in after-action reviews in coordination with the Facility Operations Director.
• Review event documents for operational issues. Provide solutions to issues identified to ensure facility and staff readiness for event support.
• Acts as a resource for Sales and Event Management Staff for event based technical/logistical inquiries and challenges.
• Direct operational oversight for food service partner operations. Provide solutions to identified issues. Assure facility and staff readiness for event support.
• Collaborate with other directors, review, research, plan, organize, formulate, and implement policies, procedures, and standards for the facility and event operations to support the framework of Legends Global goals and company objectives.
• Other duties as assigned.
   

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Bachelor’s degree in area applicable to facility management, resource management, or the convention/event or entertainment industries, required
• Five to seven years experience in facility management or supervision, required
• Three to five years supervisory experience, required
   

Skills and Abilities:

• Working knowledge of trades and union contracts
  Working knowledge of convention/trade show industry and operations
  Embody the “One Team” business model and culture
• Demonstrate excellent communication (verbal and written) and interpersonal skills among all levels of staff and clientele, required
• Ability to prioritize tasks and respond to communications in a timely manner
• Skilled at building and maintaining complex internal and external professional relationships
• Ability to speak, understand, and read standard English, required
• Work effectively with diverse groups of people among all levels within an organization
• Perform leadership role and job tasks effectively despite sudden deadlines and changing priorities
• Excellent attention to detail, problem solving and organizational skills
• High degree of engagement, discretion and confidentiality
• Provide customer service in a considerate professional manner
• Excellent record of dependability and reliability
• Customer Service experience

Computer Skills:

Intermediate computer skills including ability to create word documents, power point presentations and excel spreadsheets.

Certifications, Licenses, Registrations:

• None required

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Position may require certifications by law and/or job assignment. Position requires frequent walking, climbing stairs, standing on cement floors, turning, stooping, bending, crouching, kneeling, reaching, pushing and pulling; may be subject to adverse working conditions, dust, grime, noise, fumes, wet floors etc., including weather; may require use of an electric cart; requires irregular and/or extended hours, including weekends, evening, and holidays, determined by event schedule and/or department need; Must possess the ability to lift objects up to 50 pounds to desk level; requires radio usage -- 2 way hand held.

Note:

Colorado Convention Center/Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

The essential responsibilities of each position are described under the headings in the job description and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who need reasonable accommodation to complete the application process may contact 303-228-8000.

Employment is contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States.

*Employment is contingent upon successful completion of a background and credit check.