DIRECTOR OF EPC WARRANTIES  

SUMMARY

ESSENTIAL JOB FUNCTION & RESPONSIBILITIES

• Lead the design, development, and continuous improvement of processes to track warranty claims and related KPIs
• Designs strategies to minimize the overall cost of warranty claims
• Leads the deployment of upstream warranty requirements into downstream contracts
• Provide management expertise and insight to accurately mitigate risks associated with warran- ties
• Handles or oversees and provides support to manage warranty claims, from initiation to close- out
• Interprets contract language to understand Contractors and Vendors responsibilities related to equipment and workmanship
• Obtain thorough understanding and maintaining of QCELLS USA EPC warranty obligations to each customer and developing a collaborative relationship
• Ability to find creative solutions to complex problems 
• Reviews and analyzes contract records to advice technical and Commercial SMEs to determine legitimacy of claims
• Coordinates clarifications and closure with contractors and OEMs on warranty related queries, in timely manner
• Supports integration of Company systems to track, monitor and control costs of warranty claims
• Oversees the warranty claims reporting by creating and maintaining a database of all claims
• Prepares dashboard reports and recommendations for progressing warranty claims along with KPIs and advises team on data-driven decision making
• Ensures accurate utilization of approved systems for document control and updates of war- ranty claims and repairs
• Leads the communications with owner, projects, and HQ for identifying, monitoring, and re- solving warranty claims
• Interfaces with legal counsels as appropriate
• Supports continuous improvement initiatives
• Create cost of claim closure financial estimates; risk and opportunity management 
• Negotiate, draft and execute end of warranty settlements 
• See through the execution of any QCELLS USA EPC warranty obligations alongside team members
• Performs additional assignments as required, for EHSQ support.  
• Regular attendance, in accordance with company's attendance policy and supervisory assignment, is an essential job duty requirement for this position  

REQUIRED QUALIFICATIONS

• Bachelor’s Degree from an accredited university and 10+ years of experience or 15+ years of experience managing claims or utility-scale solar/renewable energy
• Contract management experience 
• Prior experience in the contract negotiation, project management, engineering, warranty management, solar industry experience 
• Proficiency in the Procore Construction Management Software, and Microsoft software suite (Word, Excel, PowerPoint)
• Ability and desire to negotiate warranty claims with internal and external customers 
• Strong oral and written communication skills directed at both internal executives and external customers 
• Proven team player and collaborator with various levels of corporate structures 
• Successful track record of operating commercially and executing plans effectively 
• Ability to effectively present information internally and externally 
• Proven experience working in fast paced, high visibility environment 
• Experience working in cross-functional teams 
• Travel Required: up to 40% 

• Prior customer facing role 

EXAMPLES OF PHYSICAL DEMANDS 

• Stationary Position: frequently remains stationary up to 90% of the time and sitting up to 8 hours in a day
• Move/Traverse: infrequently bend, stand, stoop and/or walk
• Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to

• Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with employees, coworkers, and all personnel matters; must be able to exchange accurate information in these situations
• Sight: frequent use of sight to detect images on computer, office documents, and office objects near and far
• Climb: occasionally ascends/descends on stairway to get to office upper and lower floors
• Travel: up to 40% as needed

EXAMPLES OF WORK ENVIRONMENT 

• Regular professional, office business setting
• Noise level ranges from low to moderate (if in office setting)
• Noise level ranges from moderate to high (if on construction worksite)

Title: Director of EPC Warranties  

Department: EHSQ  

Location: Houston, TX  

Supervisor: Sr. Director of EHSQ  

FLSA Status: Exempt  

Position Status: Permanent, Full-Time  

Work Status: Hybrid/Remote  

DIRECTOR OF EPC WARRANTIES  

Hanwha Qcells USA Corp (Qcells USA), headquartered in Irvine, CA, specializes in providing util-  

ity-scale modules, solar photovoltaic (PV), and battery energy storage systems (BESS) project de-  

velopment, along with Engineering, Procurement, and Construction (EPC) services for solar and  

BESS projects nationwide. Qcells USA delivers comprehensive turnkey solutions encompassing  

the entire utility-scale project lifecycle. By choosing Qcells USA for turnkey solutions, customers  

can reduce uncertainty and risk, leading to enhanced investment returns and contributing to a  

more sustainable future.  

Qcells USA’s complete turnkey solutions seamlessly integrate the expertise of our Development,  

Module, and EPC teams, while ensuring close coordination with other vital internal groups such  

as Project Finance, Systems Integration, and Legal. This collaborative approach ensures that  

Qcells USA projects deliver exceptional value and performance. With several multi-billion-dollar  

investments, Qcells is pioneering the establishment of the only complete module supply chain in  

the U.S., including the expansion of our Georgia module manufacturing facility, which stands as  

the largest in the Western Hemisphere.  

As an integral part of the global Qcells brand, Qcells USA benefits from a legacy of excellence in  

photovoltaic manufacturing. Qcells is renowned worldwide for its high-performance, superior-  

quality solar cells and modules. With dual headquarters in Seoul, South Korea (Global Executive  

HQ) and Thalheim, Germany (Technology & Innovation HQ), Qcells operates under the umbrella  

of Hanwha Group, a FORTUNE Global 500 company and one of the top 8 business conglomer-  

ates in South Korea.  

SUMMARY  

The Director of EPC Warranties will be responsible for all aspects of the warranty program, utiliz-  

ing a cross-functional leadership style working closely with internal teams such as Construction,  

Engineering, and Purchasing as well externally with OEMs who have supplied equipment and  

subcontractor for workmanship claims. The candidates shall have adequate technical &  

commercial aptitudes and be able to understand what constitutes legitimate warranty claims  

and technical issues faced by the completed projects.  

This position reports to the Sr. Director of EHSQ or another management personnel that the CEO  

of the Company may designate. This position is Hybrid/Remote located in Houston, Texas working  

hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm local time. There  

are requirements for travel, as necessary across projects in the warranty stage. This position is ex-  

pected to travel up to 40% of the time.  

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor  

or take over sponsorship of an employment visa at this time.  

ESSENTIAL JOB FUNCTION & RESPONSIBILITIES  

•

Lead the design, development, and continuous improvement of processes to track war-  

ranty claims and related KPIs  

•

•

•

Designs strategies to minimize the overall cost of warranty claims  

Leads the deployment of upstream warranty requirements into downstream contracts  

Provide management expertise and insight to accurately mitigate risks associated with  

warran- ties  

•

•

•

Handles or oversees and provides support to manage warranty claims, from initiation to  

close- out  

Interprets contract language to understand Contractors and Vendors responsibilities rela-  

ted to equipment and workmanship  

Obtain thorough understanding and maintaining of QCELLS USA EPC warranty obligations  

to each customer and developing a collaborative relationship  

Ability to find creative solutions to complex problems  

Reviews and analyzes contract records to advice technical and Commercial SMEs to deter-  

mine legitimacy of claims  

•

•

•

•

•

•

•

•

•

Coordinates clarifications and closure with contractors and OEMs on warranty related  

queries, in timely manner  

Supports integration of Company systems to track, monitor and control costs of warranty  

claims  

Oversees the warranty claims reporting by creating and maintaining a database of all  

claims  

Prepares dashboard reports and recommendations for progressing warranty claims along  

with KPIs and advises team on data-driven decision making  

Ensures accurate utilization of approved systems for document control and updates of war-  

ranty claims and repairs  

Leads the communications with owner, projects, and HQ for identifying, monitoring, and  

re- solving warranty claims  

Interfaces with legal counsels as appropriate  

•

•

•

•

Supports continuous improvement initiatives  

Create cost of claim closure financial estimates; risk and opportunity management  

Negotiate, draft and execute end of warranty settlements  

See through the execution of any QCELLS USA EPC warranty obligations alongside team  

members  

•

•

Performs additional assignments as required, for EHSQ support.  

Regular attendance, in accordance with company's attendance policy and supervisory as-  

signment, is an essential job duty requirement for this position  

REQUIRED QUALIFICATIONS  

•

Bachelor’s Degree from an accredited university and 10+ years of experience or 15+ years  

of experience managing claims or utility-scale solar/renewable energy  

Contract management experience  

Prior experience in the contract negotiation, project management, engineering, warranty  

management, solar industry experience  

•

•

•

Proficiency in the Procore Construction Management Software, and Microsoft software  

suite (Word, Excel, PowerPoint)  

•

•

Ability and desire to negotiate warranty claims with internal and external customers  

Strong oral and written communication skills directed at both internal executives and ex-  

ternal customers  

•

•

•

•

•

•

Proven team player and collaborator with various levels of corporate structures  

Successful track record of operating commercially and executing plans effectively  

Ability to effectively present information internally and externally  

Proven experience working in fast paced, high visibility environment  

Experience working in cross-functional teams  

Travel Required: up to 40%  

PREFERRED QUALIFICATIONS  

•

•

PowerBI experience  

Prior customer facing role  

EXAMPLES OF PHYSICAL DEMANDS  

•

Stationary Position: frequently remains stationary up to 90% of the time and sitting up to 8  

hours in a day  

•

•

Move/Traverse: infrequently bend, stand, stoop and/or walk  

Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to  

10 pounds  

•

•

Hearing and Speech: frequently communicates with the ability to hear and talk on a regular  

basis with employees, coworkers, and all personnel matters; must be able to exchange ac-  

curate information in these situations  

Sight: frequent use of sight to detect images on computer, office documents, and office ob-  

jects near and far  

•

•

Climb: occasionally ascends/descends on stairway to get to office upper and lower floors  

Travel: up to 40% as needed  

EXAMPLES OF WORK ENVIRONMENT  

•

•

•

Regular professional, office business setting  

Noise level ranges from low to moderate (if in office setting)  

Noise level ranges from moderate to high (if on construction worksite)  

Hanwha Qcells is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against  

race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital  

status, pregnancy, citizenship, disability, protected veteran status and any other classification protected  

by applicable federal, state or local law. This policy applies to all terms and conditions of employment,  

including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,  

compensation and training.  

It is important to note that the job descriptions provided by Qcells USA Corp are not intended to be com-  

prehensive lists of all duties, responsibilities, or qualifications associated with the positions. Duties and  

responsibilities may change at any time with or without notice, reflecting our dynamic and evolving work  

environment.  

We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha  

Qcells will provide reasonable accommodations to all qualified individuals with disabilities to participate  

in the job application or interview process, to perform essential job functions, and/or to receive o

hr-usa@qcells.com

hr-usa@qcells.com

ivileges of employment. Please contact us to request accommodations at

hr-usa@qcells.com

hr-usa@qcells.com

hr-usa@qcells.com

Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at-  

will employment opportunity.  

I hereby, accept and acknowledge this job description as my own and am committing to these re-  

sponsibilities and required qualifications.  

__________________________  

Employee Signature  

___________  

Date