Director of Employee Growth and Development

 Leadership Development & Coaching

• Coach and onboard new and existing leaders to enhance effectiveness and organizational alignment.
• Provide individualized coaching to team members as needed.
• Develop and oversee the Manager Growth & Development Program, including leadership assessments to measure competencies and identify development opportunities.
• Facilitate leadership retreats, offsites, and executive development sessions.
• Lead the annual Leadership Summit and ongoing leadership initiatives.
• Deliver leadership training, book studies, Lunch & Learns, and in-service education.

• Organizational Learning & Training

  • Design, develop, and implement innovative training programs using adult learning principles.
  • Serve as Program Director, Facilitator, Presenter, and Curriculum Developer for the Academy for Career Excellence (ACE).
  • Implement Train-the-Trainer programs to build internal training capacity.
  • Create and facilitate both in-person and virtual workshops.
  • Partner with department leaders to assess training needs and develop customized learning solutions.
  • Develop customer service and hospitality training programs aligned with organizational standards.

   

  Culture & Employee Engagement

  • Serve as a champion of organizational culture and employee well-being.
  • Lead initiatives that enhance employee engagement and support a positive workplace environment.
  • Function as a Chief Culture Officer to ensure alignment between values, behaviors, and organizational goals.
  • Develop and implement strategies that support employee and resident well-being.

   

  Resident Experience & Specialized Service Programs

  • Oversee and support programs that enhance resident and family experiences, including Satisfaction Surveys.
  • Support Life Enrichment initiatives through meetings, training, and offsites.
  • Facilitate and promote specialized service approaches, including: Dementia Training (Teepa Snow’s Positive Approach to Care®); Eden Alternative®; Green House Project® (Pioneer Network); Grind Dining Program
  • Support the implementation and training of resident communication tools such as Go Icon.
  • Ensure customer service excellence across all levels of the organization.

   

  Strategic Initiatives & Organizational Development

  • Lead and facilitate PROS (Professionals Redefine Organizational Success) leadership development sessions.
  • Partner with executive leadership to drive organizational effectiveness and innovation.
  • Facilitate strategic planning sessions and organizational offsites.
  • Create and implement well-being strategies for employees and residents.

   

  Measurement, Evaluation & Reporting

  • Establish key performance indicators (KPIs) to evaluate program effectiveness.
  • Measure outcomes related to engagement, retention, leadership development, and resident satisfaction.
  • Analyze and report program outcomes and data to executive leadership and the Board of Directors.
  • Use data-driven insights to continuously improve learning and development initiatives.

   

  Qualifications:

  • Bachelor’s degree in Organizational Development, Education, Business Administration or a related field; equivalent experience considered.
  • 5–8 years of experience in training, leadership development, organizational development, or a related field.
  • Senior living, healthcare, hospitality, or nonprofit experience preferred.

   

  Preferred Certifications: Certified Professional in Learning and Performance (CPLP/ATD); Certified Eden Alternative Associate; Positive Approach to Care® (Teepa Snow) Certification; Green House Project® or Pioneer Network training; and Executive or Leadership Coaching Certification.

   

  Professional Expertise: Demonstrated experience facilitating meetings, leadership retreats, and organizational offsites. Proven ability to train and teach in-person and virtual classes, workshops, and seminars. Experience with curriculum design and adult learning methodologies. Familiarity with teaching and learning styles, including Adult Education principles. Experience maintaining organizational culture while fostering innovation. Ability to partner effectively with team members at all levels of the organization.

   

  Technical Skills: Proficiency in Microsoft Office Suite, including PowerPoint, Word, and Excel. Experience with Canva, SharePoint, and Microsoft Teams. Skilled in creating engaging presentations and training materials.

   

  Leadership Competencies: High emotional intelligence (EQ) and interpersonal effectiveness. Strong coaching, facilitation, and communication skills. Demonstrated ability to grow and develop high-performing teams. Strategic thinker with strong organizational and project management skills. Passion for continuous learning and professional development. Knowledge of organizational behavior and leadership thought leaders.

   

  Work Conditions: This position operates in a professional office and senior living community environment. Occasional travel between organizational locations and attendance at offsite events. Must be cleared of screening process to be authorized to drive for company business. Flexibility to work evenings or weekends for training sessions and retreats as needed.

   

  Core Anchors – Good to GREAT Customer Service: To perform this job successfully, an individual should strive to provide Good to GREAT customer service and demonstrate our Core Anchors of People First…Always; Compassionate Action…Now; and Respectful Communication…Everywhere. GREAT is an acronym for the following principles: Greet with a Smile and by Name; Respect the Whole Person; Empathize; Accept Responsibility; and Team up for Success.

   

  Physical Demands: Standing, sitting, walking, lifting-up to 30 lbs., handling, fingering, pushing, pulling, carrying, reaching, overhead, reaching forward, reaching low, stooping, kneeling, climbing, crouching, twisting motion, and balancing.  Corrected vision to 20/20 and hearing to normal range.

   

  Special Demands: Must have discretion in judgment, tact and courtesy in dealing with residents, employees and general public.