Position: Director of Employee Experience Direct Supervisor: Executive Director Status: Full-time (40 hours), exempt, with benefits Position Summary:The Director of Employee Experience is a senior leader responsible for strengthening and sustaining a healthy, values-aligned workplace culture while ensuring strong, compliant, and responsive human resources operations. This role exists at a critical moment of organizational growth and change and is central to improving employee trust, morale, engagement, and retention across the agency. Reporting to the Executive Director and serving as a member of the Executive Leadership Team, this position leads agency-wide efforts related to employee experience, labor and employee relations, talent strategy, and HR operations. The Director balances hands-on HR leadership with strategic culture change, supporting staff and leaders through a period of transition that includes a union election and, if applicable, collective bargaining. This role serves as a trusted advisor to the Executive Director, Board, leadership, and staff, and works to ensure that people systems, policies, and practices reflect Ozone House’s values of empathy, equity, integrity, collaboration, resilience, and safety. Education Qualifications- Bachelor’s degree in Human Resources, Business Administration, or related field required; advanced degree preferred
- SHRM-CP or SHRM-SCP certification preferred or willingness to obtain
Employment Qualifications - Minimum of 6-8 years of progressive HR leadership experience
- Experience in nonprofit, human services, or similarly complex environments preferred
- Demonstrated experience in employee relations, labor relations, unionized environments, or collective bargaining strongly preferred
- Proven success leading culture change, building trust, and improving engagement in organizations experiencing transition
- Supervisory and leadership experience required
Job Responsibilities and DutiesEMPLOYEE EXPERIENCE, CULTURE & ENGAGEMENT (PRIMARY FOCUS): - Lead and implement a comprehensive employee experience strategy focused on building trust, improving morale, and strengthening organizational culture
- Design and oversee employee engagement efforts, including surveys, listening sessions, stay interviews, and feedback mechanisms; translate findings into actionable improvement plans
- Partner with leadership to identify and address systemic contributors to burnout, turnover, and disengagement
- Develop and strengthen recognition, communication, and feedback systems that promote transparency, connection, and belonging
- Serve as a visible, approachable, and credible resource for staff across roles and programs
- Track, analyze, and report workforce health metrics (engagement, retention, turnover, equity indicators) to leadership and the Board
LABOR RELATIONS & EMPLOYEE RELATIONS: - Serve as agency lead for employee relations and labor relations, including union communications, collective bargaining preparation and participation, and contract administration, as applicable
- Partner with the Executive Director and legal counsel to prepare for and support collective bargaining processes
- Support leaders and supervisors in understanding and applying labor agreements, management rights, and employee relations best practices
- Maintain constructive, respectful relationships with employee representatives while upholding organizational sustainability and mission
- Lead or support grievance processes, investigations, and conflict resolution efforts with consistency, fairness, and dignity
HUMAN RESOURCES OPERATIONS & COMPLIANCE: - Lead and/or directly perform day-to-day HR operations, ensuring accuracy, compliance, and a positive employee experience
- Oversee recruitment, hiring, onboarding, and orientation processes in partnership with leadership
- Administer compensation, benefits, wage and salary programs, and HRIS systems; analyze data and recommend improvements
- Ensure compliance with federal, state, and local employment laws, nonprofit regulations, licensing requirements, and funding standards
- Develop, revise, and implement personnel policies and procedures aligned with best practices and organizational values
- Oversee employee records, certifications, licensure, and compliance documentation
- Manage workers’ compensation, unemployment claims, risk management programs, and employee safety reporting
LEADERSHIP, STRATEGY & ORGANIZATIONAL DEVELOPMENT: - Serve as a member of the Executive Leadership Team and contribute to agency-wide strategic planning
- Partner with leadership to develop succession planning, workforce planning, and long-term talent strategies
- Support leaders through change management, conflict, performance management, and difficult conversations
- Lead or support training initiatives related to leadership development, supervision, compliance, equity, and organizational culture
- Represent Ozone House to regulatory bodies, funders, and community partners as needed
OZONE HOUSE VALUES AND MISSION
Ozone House is an equal opportunity employer, prohibiting discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic. We encourage applications from marginalized groups, including people of color, those who have experienced economic hardship, and LGBTQ individuals. We are committed to fostering a workplace that reflects our core values of empathy, equity, integrity, collaboration, resilience, and safety. We believe that every employee plays a vital role in creating an inclusive, affirming, and compassionate environment where all individuals are respected and valued. By embodying these values, we ensure that Ozone House remains a welcoming and empowering place for all employees, where we can thrive together as a team.
Ozone House aspires to end youth and young adult homelessness in Washtenaw County and surrounding communities through our mission of providing holistic support and housing services that enhance the wellbeing and safety of young people through empowerment, advocacy, and connection. Since 1969, we have actively developed unique, high-quality housing and support programs and services that provide support, intervention, and assistance to homeless, runaway, and high-risk youth and their families.
BENEFITS
Ozone House offers a comprehensive benefits package that includes: BCBS health and vision options and dental insurance 90% employer paid for single employee coverage, 80% for family coverage; retirement savings plan; basic life insurance, short and long-term disability coverage 100% employer paid; Health Savings Account; Dependent Care, Medical and Limited Purpose Flexible Spending Accounts and a generous paid time off plan.
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