Director of Employee Development

Location: 3700 South Blvd Suite 400 Charlotte, NC 28209

Job Grade: 12

primary functions:

The Director of Employee Development plays a key role in advancing the Credit Unions business strategy by designing and implementing career development, coaching, and learning programs. This role ensures employees have opportunities to enhance their skills, expand their knowledge, and grow within the organization. The director collaborates with leadership to identify high-potential employees, assess development needs, and deliver innovative training solutions that drive engagement, performance, and organizational growth. Additionally, this role is instrumental in promoting and sustaining Skylas culture.

responsibilities:

• Develop, implement, and assess career development, coaching, and learning initiatives across all functions.
• Establish and manage Career Development, Job Shadowing, and Coaching Programs.
• Cultivate an engaging learning environment that enhances employee performance and professional growth.
• Oversee the development of video recorded training and other resources to create an interactive learning resource for employees that is available at any time.
• Oversee web-based training programs, including vendor management, course selection, and compliance tracking. Promote participation in the enrichment training programs. Monitor effectiveness and achievements.
• Provide Gallup Clifton Strengths Coaching to employees as a certified strengths coach.
• Design and deliver annual Leadership Academy programs, including Emerging Leaders, Thriving Leaders and any subsequent programs that are developed.
• Partner with leadership to identify and develop employees with high growth potential.
• Oversee the creation and maintenance of training, job shadowing and career development calendars. Partner with department leaders to coordinate job shadowing experiences that align with career interests and business needs.
• Manage vendor relationships related to Employee Development activities. Research and make recommendations for external partners as needed. Follow the Third Party Due Diligence policy as applicable.
• Manage external training vendor relationships, including due diligence, selection, and performance evaluation.
• Ensure that Employee Development initiatives align with business objectives and support organizational culture.
• Lead initiatives that foster employee engagement, retention, and leadership development.
• Oversee the maintenance and updates of the Standard Operating Procedures library, ensuring accessibility and accuracy.
• Organize training sessions for new procedures, products, and compliance requirements.
• Utilize employee feedback and survey results to refine and improve programs.
• Ensure compliance with all federal regulations, company policies, and industry standards, including the Bank Secrecy Act and the US Patriot Act.
• Supervise and mentor direct reports, providing coaching, feedback, and career development support.
• Develop and maintain a dashboard of department activities, accomplishments and successes. Track program effectiveness using key performance metrics and feedback mechanisms.
• Conduct performance reviews, goal-setting meetings, and one-on-one coaching sessions.
• Lead department meetings and maintain clear, timely communication with all direct and indirect reports.
• Serve as a cultural ambassador, recognizing employees who exemplify Skylas values.
• Comply with all Federal regulations, Credit Union policies and procedures, including Bank Secrecy and the USA Patriot Act.
• Perform job duties in accordance with the Credit Union''s values, mission and vision.
• Performs other duties as assigned.

minimum requirements:

• Minimum 5-7 years in a leadership role, preferably in training, human resources, organizational development, or a related field.
• Bachelor''s degree in Training & Development, Human Resources, Education, Organizational Development, Business Administration, or a related field (or an equivalent combination of education and experience).
• Exceptional verbal and written communication skills, including public speaking, instructional delivery, and employee engagement.
• Strong knowledge of adult learning principles, instructional design, and talent development strategies.
• Ability to assess organizational needs, analyze data, and develop training programs that drive measurable business impact.
• Experience leading learning and development initiatives, managing multiple priorities, and meeting deadlines.
• Proven ability to build relationships at all levels of an organization and influence key stakeholders.
• Obtain Certified Strengths Coach designation within 6 months of start date.
• Obtain the Certified Credit Union Facilitator designation within 6 month of start date.
• Strong Microsoft Office skills and familiarity with learning management systems (LMS) and virtual training tools