Posting Details
Title Information
Full-Time/Part-Time Full Time Salary Range $53,000 Will this position be Onsite, Remote, or Hybrid? Onsite
Position Details
Position Information
Posting Number NC0432026 Working Title Director of Education Abroad and National Student Exchange Department Org 509100-Education Abroad Why should you work at UCA?
We are excited that you are considering joining the UCA Family-the faculty, staff, students and alumni-who make the University of Central Arkansas a great place to work!
At the University of Central Arkansas, we value our employees striving to maintain a work-life balance. We realize that this affects the overall well-being of employees while learning to prioritize challenging work and the ability to make a difference. Participation in university-wide flexible work schedules may be available for certain positions. Training is provided on systems or job-specific software, and tools are available supporting professional and personal development. The benefits package allows you to customize your benefits to meet your current needs, with the ability to adjust them as your priorities change. This includes university contributions to health, dental, life and disability insurance, 80% tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a retirement program with university contributions of 10% of employee salary. Also available are health and wellness incentives, as well as access to sports and cultural activities on campus for the family, free gym membership and equipment rentals.
Position Summary
Founded in 1907, UCA has an enrollment of more than 10,000, of which more than 15% are graduate students. The university offers more than 90 undergraduate and 60 graduate certificate and degree programs, including doctoral programs in five disciplines. The undergraduate student body consistently scores above the national average on the ACT exam. UCA is proud of its tradition of teaching excellence and its contributions in research, scholarship, and creative activities. UCA seeks to attract students and employees that are dedicated to building a culture of diversity, belonging, inclusion, and equity.
The University of Central Arkansas offers a generous benefits package including a 10% match for TIAA retirement participation. Employees and their dependents may receive an 80% tuition discount for undergraduate and graduate courses.
The University of Central Arkansas is seeking to fill our open Director of Education Abroad and National Student Exchange position. This employee leads the Office of Education Abroad and National Student Exchange in the Center for Global Learning and Engagement. UCA students participate in short-term faculty-led programs, semester length exchanges, individual study abroad, and NSE Study Away programs.
The Director of Education Abroad and National Student Exchange leads the unit on campus that is responsible for essential high-impact mobility programs in global learning and engagement. The Director is responsible for working with third party providers and faculty to offer affordable faculty-led short-term programs and student semester exchange. The Director formulates and publishes health and safety policies and procedures and manages all aspects of education abroad applications and scholarships. The Director works with offices across campus to ensure students and faculty have successful academic experiences abroad. This position is critical to UCA's mission of preparing students to live and work in "local, national, and global communities" (UCA Mission).
Job Duties and Responsibilities
The key duties of this position include overseeing the office staff (EA Advisor/NSE Coordinator and Peer Advisors) and managing the office to ensure smooth daily operations and a positive office environment for students, faculty and staff. In addition, the EA director oversees all study abroad and study away programs from start to finish-collecting and reviewing proposals, managing our VIA-TRM CRM platform, planning student outreach, developing marketing materials, receiving and reviewing program and scholarship applications, preparing program budgets, working with third-party providers (TPPs) or international partners to ensure quality of programming, conducting orientation for students and faculty leaders, organizing payment to TPPs, completing insurance enrollment and course registration for all participants, seeing participants off and remaining on call for the duration of the program should any issues arise.
Overseeing Education Abroad Advisor/National Student Exchange Coordinator and student workers including hiring process, paperwork, and ongoing training
Managing daily office environment to foster a safe, positive workspace for all who visit
Overseeing all UCA sponsored study abroad and study away programs from start to finish (Language Immersion, Faculty-Led, Semester Exchange and National Student Exchange programs) including:
Collecting and reviewing new program proposals,
Managing our VIA-TRM CRM platform
Collecting and reviewing feedback on and updates to returning programs,
Providing constant support and direction to faculty leaders,
Connecting faculty with third-party providers (TPPs) or international partners to ensure quality of programming, and facilitating ongoing conversations,
Organizing group flight itineraries in conjunction with flight coordinator
Planning student outreach and developing marketing materials,
Receiving and reviewing program applications,
Preparing program budgets in collaboration with faculty and TPPs or partners abroad;
Conducting orientation for students and faculty leaders,
Organizing payment to Third Party Providers,
Finalize and communicate program charges to Student Accounts,
Completing insurance enrollment for all faculty and students,
Completing course set up and registration for all participants,
Managing transfer credit for semester length programs,
Organizing group transportation to and from airport,
Remaining on call for the duration of the program, should any issues arise,
Developing Post-Program Surveys and Assessments.
Overseeing all independent study abroad students including:
Collecting and reviewing applications for independent study abroad programs,
Coordinating TAG funding with Schedler Honors College,
Providing support to students for questions related to international travel,
Completing insurance enrollment upon request,
Completing course set up and registration,
Managing and collaborating on study abroad related scholarships at the campus level
UCA Study Abroad Scholarship
Forming scholarship review committees,
Organizing applications and review processes,
Coordinating with TAG and Adcock committees,
Finalizing awards in view of available budget,
Sending notifications to all applicants
Coordinating awards with Fin. Aid and Compliance
College of Business Study Abroad Scholarship
Review eligibility
Sending notifications to all applicants
Coordinating awards with College of Business
Coordinating awards with Fin. Aid and Compliance
Nicole Wable Hatfield & Gay Garrigan Moore Scholarships
Forming scholarship review committees,
Organizing applications and review processes,
Coordinating with other committees to prevent overaward,
Finalizing awards in view of available budget,
Sending notifications to all applicants
Coordinating awards with UCA Foundation
Adcock Scholarship
Organizing applications and review processes,
Sending notifications to all applicants
Making awards in Blackbaud
Coordinating awards with School of Language & Literature
Coordinating award with UCA Foundation
Schedler Honors College TAG Grant
Review applications for independent study abroad
Coordinating with other committees to prevent overaward
Advising for study abroad related scholarships and fellowships nationally
Benjamin A. Gilman International Scholarship
Advise potential applicants
Certify applications
Review applications during national selection process
John S. McCain International Scholarship for Military Families
Advise potential applicants
Certify applications
Critical Language Scholarship
Increase student awareness through email communication and on campus events
Advise potential applicants
Review applications during national selection process
Boren Award
Increase student awareness through email communication and on campus events
Advise potential applicants
Overseeing study abroad provider contracts and maintain relationships with providers
Overseeing MOU agreements and renewals and maintain relationships with international partners, including active engagement in online meetings, email correspondence, and travel to international conferences, or partner visits abroad,
Overseeing all incoming exchange students including:
Managing inbound (and outbound) semester exchange nominations,
Providing application information and instructions to nominated students and partner universities,
Managing exchange admission in Slate,
Offering online meetings, welcome events, ongoing support throughout exchange program at UCA
Maintaining working relationships with key administrative offices around campus, including Procurement/Travel Office, Student Accounts, Financial Aid, Registrar, Scholarship Compliance, Student Health Center, Admissions, Honors College, and others to ensure study abroad is successful and supported
Working with Legal Counsel to create and maintain paperwork for study abroad program proposals, waivers, and forms
Representing Education Abroad on several committees: Study Abroad Advisory Committee (and subcommittees), Global Learning Advisory Committee, National Fellowships Committee
Maintain procedures and practices to ensure they are in line with office standards, including:
Maintaining Faculty Leader Handbook
Implementing Risk Management training for faculty leaders
Updating UCA PD on students abroad each term
Researching and creating relevant policies for our programs(Family Policy, Alcohol and Drug policy, Travel Policy)
Maintaining Emergency Procedures Guides for all programs
Remaining on-call to program participants and and responding to emergencies and student needs
Overseeing International Travel Registry
Overseeing and maintaining Office of Education Abroad website and social media
Participating in on-campus events such as: Bear Facts, SOAR, campus tours, etc.
Planning and attend events such as Welcome Dinners, Farewell Ceremonies, Graduation Recognition Ceremonies
Compiling data for national Open Doors Survey and submitting report
Overseeing ongoing orders for promotional items, office supplies, and applications/software
Knowledge, Skills, and Abilities
Ability to supervise and manage multiple tasks
Strong customer service skills
Strong computer skills required, including Google Suite, Microsoft Excel, and Social Media platforms
Excellent organizational skills
Demonstrable passion for working with diverse people of other cultures
Ability to conduct business in a language other than English
Intercultural communication skills
Ability to work nights and/or weekends
Skills Considered Essential for Success
Required Education and/or Experience
The successful candidate will hold at least a bachelor's degree, have experience living and/or studying abroad, and a working proficiency in a language other than English.
Preferred Education and/or Experience
Three years work experience in a related field
Ability to conduct business in another language
Masters degree in a related field
University, Campus, and Community Description
Thank you for your interest in employment at the University of Central Arkansas.
Founded in 1907, UCA has an enrollment of more than 10,000 students and employs over 1,300 full-time employees. The university offers more than 85 undergraduate and 59 graduate certificate and degree programs, including doctoral programs in five disciplines. UCA is proud of its tradition of teaching excellence and its contributions in research, scholarship, and creative activities.
Desired start date 07/01/2026
Position Summary and Qualifications
License(s)/Certifications Physical Demands Checklist Sitting, Kneeling, Standing, Lifting/Carrying, Walking Physical Exertion Administrative Work - Exerting up to 10 pounds
Posting Detail Information
Background Check Statement
This position may be subject to a pre-employment criminal, sex-offender registry, financial history background check and drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
UCA EEO Statement
The University of Central Arkansas is an equal opportunity institution. In keeping with its nondiscrimination policy in employment, admissions and other functions and programs, the university considers employees and students on the basis of individual merit and will not discriminate against a person on the basis of gender, race or color, ethnicity, religion, spiritual beliefs, national origin, age, familial status, socioeconomic background, sexual orientation, disability, political beliefs, intellectual perspective, genetic information, military status, or other factors irrelevant to participation in its programs.
Open Date 05/05/2026 Close Date 06/12/2026 Open Until Filled Special Instructions to Applicants
Upload 2 letters of recommendation, cover letter, CV or resume, and unofficial transcripts of all university degrees
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