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Director of Digital Workplace

Blue Origin LLC

Seattle, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Aerospace and Defense, Affirmative Action, Alliance/Partner Management, Amazon Web Services (AWS), Artificial Intelligence (AI), Automation, Business Strategy, CDL Driver's License, Capacity Management, Change Management, Cloud Computing, Communication Skills, Computer Science, Continuous Improvement, Conversation Engine, Corrective Action, Customer Satisfaction, Customer Support/Service, DevOps, Disability Accommodations, Emerging Technology, Federal Laws and Regulations, Genetics, Hazardous Materials/Substances, Help Desk, High Availability, ITIL (IT Infrastructure Library), Information Technology & Information Systems, Leadership, Legal, Machine Learning, Manufacturing, Material Moving, Medical Records, Mentoring, Microsoft Windows Azure, Military, Multiplatform/Cross-Platform, Onboarding, Operational Support, Performance Metrics, Predictive Modeling, Problem Solving Skills, Process Improvement, Quality Management, Quality Metrics, Regulations, Resource Management, Road Tests, Root Cause Analysis, Service Delivery, Service Level Agreement (SLA), Software Administration, State Laws and Regulations, Strategic Planning, Team Lead/Manager, Technical Leadership, Technical Strategy, Technical Support, Training Program, User Interface/Experience (UI/UX)
LOCATION
Seattle, WA
POSTED
30+ days ago
Application close date:
Applications will be accepted on an ongoing basis until the requisition is closed.

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight!

This role is part of Enterprise Technology (ET), where we're developing the digital infrastructure needed to build the road to space, with an emphasis on digital capabilities required to advance Blue Origin's mission. Enterprise Technology is the center of excellence for digital technology at Blue Origin, providing oversight and governance to align technology and business strategies.

We are seeking an innovative Director of Information Technology Support to lead our IT support organization with a focus on transformative technology solutions. This role will drive the strategic application of AI, automation, and process optimization to enhance service delivery, reduce defects, and provide forward-thinking technology direction that aligns with organizational objectives.

Key Responsibilities:

Strategic Leadership & Vision

Develop and execute comprehensive IT support strategy with emphasis on emerging technologies
Provide strategic technology direction and roadmap for support operations
Lead digital transformation initiatives to modernize support delivery
Establish partnerships with business stakeholders to align technology solutions with business needs

AI & Automation Implementation

Champion the adoption of AI-driven support tools and intelligent automation solutions
Implement machine learning models for predictive issue resolution and capacity planning
Deploy chatbots, automated ticketing systems, and self-service portals
Evaluate and integrate emerging AI technologies to enhance user experience

Process Optimization & Quality Management

Design and implement robust processes focused on defect reduction and prevention
Establish metrics-driven quality assurance programs and continuous improvement initiatives
Lead root cause analysis efforts and implement systematic corrective actions
Develop and maintain ITIL-aligned service management processes

Operational Excellence

Oversee day-to-day IT support operations including help desk, infrastructure support, and application support
Ensure high-availability systems and optimal performance across all technology platforms
Manage incident, problem, and change management processes within the team
Establish and monitor SLAs, KPIs, and service quality metrics

Team Leadership & Development

Lead, mentor, and develop a high-performing IT support team
Foster a culture of innovation, continuous learning, and customer service excellence
Manage resource allocation and capacity planning
Drive professional development and technical training programs

Required Qualifications:

Bachelor's degree in Information Technology, Computer Science, or related field; Master's preferred
10+ years of progressive IT leadership experience with 5+ years in senior management roles
Proven experience implementing AI, automation, and process improvement initiatives
Strong background in ITIL framework and service management principles
Experience with cloud platforms (AWS, Azure, Google Cloud) and modern infrastructure
Demonstrated success in strategic technology planning and execution

Preferred Skills & Experience:

Knowledge of DevOps practices and tools
Excellent communication and stakeholder management skills
Experience in aerospace, manufacturing, or highly regulated industries

What You'll Bring:

Vision for leveraging technology to transform support operations
Data-driven approach to decision making and process optimization
Passion for innovation and emerging technologies
Strong leadership presence and ability to inspire teams
Commitment to operational excellence and customer satisfaction

Compensation Range for:
WA applicants is $218,262.00 - $305,566.80

Other site ranges may differ

Culture Statement

Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S.as a refugee or granted asylum.

Background Check

Required for all positions: Blue's Standard Background Check

Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation

Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing (CDL drivers only), vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training.

Required for certain Job Profiles: Ability to obtain and maintain Merchant Mariner Credential, which includes pre-employment and random drug testing as well as DOT physical

Benefits

Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.

Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.

Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion. Bonus amounts and eligibility are not guaranteed and subject to change and cancellation. Please check with your recruiter for more details.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including the Washington Fair Chance Act, the California Fair Chance Act, the Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws. For more information on "Know Your Rights," please see here.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origin's Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us atEEOCompliance@blueorigin.com. Please note this is a publicly managed inbox. Please do not include any personal medical information in your request.

California Applicant Privacy Notice

If you are a California resident, please reference the CA Applicant Privacy Notice here.

ITAR Requirements

To conform to U.S. Government commercial space technology export regulations, including the International Traffic in Arms Regulations (ITAR), 8 U.S.C. § 1324b(a)(3), applicants for employment at Blue Origin must be a U.S. citizen or national, lawfully admitted for permanent residence into the U.S. (i.e. current green card holder), or lawfully admitted as a refugee or granted asylum under 8 U.S.C. § 1157-1158. Learn more about the ITAR here.

Equal Employment Opportunity
Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws. For more information on “EEO Is the Law,” please see here and here.

Affirmative Action and Disability Accommodation
Applicants wishing to view a copy of Blue Origin’s Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at EEOCompliance@blueorigin.com.

About the Company

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Blue Origin LLC