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Director of Digital Design

First Horizon Bank

Charlotte, NC

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JOB DETAILS
SKILLS
Americans with Disabilities Act (ADA), Artificial Intelligence (AI), Banking Services, Best Practices, Brokerage, Building Design, Business Banking, Capital Markets, Commercial Banking, Continuous Improvement, Digital Circuit Design, Finance, Financial Services, Fixed Income Investments, Graphic Design, Internet Application, Leadership, Maintain Compliance, Mentoring, Mobile Applications, Mortgage, Multiplatform/Cross-Platform, Private Banking, Product Design, Product Engineering, Regulatory Compliance, Regulatory Requirements, Retail, Small Business, Strategic Planning, Team Lead/Manager, Trend Analysis, Usability Engineering, User Experience Design (UXD), User Interface Design, User Interface/Experience (UI/UX), Wealth Management, Web Content Accessibility Guidelines (WCAG)
LOCATION
Charlotte, NC
POSTED
3 days ago
No Sponsorship will be provided for this role.

Location: On site at location listed in job posting

Weekly Schedule: Monday-Friday, 8am-5pm

As the Director of Digital Design, you will lead the digital design team at First Horizon Bank, setting the vision and strategy for digital experiences that power our online and mobile banking platforms. You will oversee a team of UX / UI Designers, Researchers, and Content Strategists, ensuring that our digital experiences align with customer needs, regulatory requirements, and business objectives.

This role requires a seasoned design leader with deep expertise in financial services UX, a passion for user-centered design, and a track record of building high-performing design teams in a complex, regulated industry.

What You'll Do
  • Set the vision and strategic direction for digital design across consumer and small business banking.
  • Lead and mentor a team of designers , ensuring excellence in UX/UI design, research, and accessibility.
  • Drive a user-centered design culture , advocating for best-in-class digital experiences within the bank.
  • Oversee the digital design system , ensuring consistency across all digital platforms while allowing for innovation.
  • Partner with Product, Engineering, and Business Leaders to define and execute on digital banking priorities.
  • Ensure compliance with accessibility and regulatory standards (WCAG, ADA, financial industry best practices).
  • Foster a culture of continuous improvement , keeping the team informed of emerging trends, AI-driven experiences, and advancements in fintech UX.

What You Have
  • 10+ years of progressive experience in UX/UI, digital product design, or related fields.
  • 5+ years leading and building design teams in a fast-paced, matrixed environment.
  • Proven ability to design at scale, implementing UX best practices for web and mobile applications.
  • Deep understanding of human-centered design, research methodologies, and usability principles.
  • Experience with design systems, accessibility standards, and responsive frameworks.
  • Ability to influence executive leadership, articulating the impact of design on business outcomes.
  • Familiarity with financial services, fintech, or other highly regulated industries.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .

Benefit Highlights

• Medical with wellness incentives, dental, and vision

• HSA with company match

• Maternity and parental leave

• Tuition reimbursement

• Mentor program

• 401(k) with 6% match

• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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About the Company

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First Horizon Bank