About Bikky Restaurants are the heart of our communities - where we go to celebrate lifes memorable moments with those we love, and find comfort and familiarity in the world. But while the digital and data revolutions have transformed other parts of commerce and hospitality, restaurants havent had the same opportunity. The result has been an industry thats - on average - had their profit margins shrink by 5x over the past 20 years.
Bikky was founded on the belief that restaurants deserve the same access to data as the largest, most sophisticated businesses in the world. We believe that data can fundamentally transform the economic model of the entire restaurant industry - producing better businesses, more jobs, and stronger communities.
Bikky is based in New York City and has raised over $15 million in funding to date, most recently with a Series A in Q4 2023. Were proud to serve thousands of restaurant locations across the U.S., including major brands like Bojangles, Daves Hot Chicken, and Long John Silvers.
About the role We focus on deeply understanding our customers businesses and their needs. As our Director of Customer Success, youll helm that effort, enabling restaurant brands to build better, more resilient businesses through their data.
Youll lead the Customer Success team, helping them answer critical questions about guest behavior, retention, and marketing effectiveness, insights that directly impact how our customers operate and grow their brands.
This role will be responsible for ensuring our customers realize the full value of Bikkys platform. Youll build the processes, playbooks, and team needed to scale Customer Success as the company grows. Youll partner closely with Product, Sales, Data Operations, and the founders to translate customer needs into better products, stronger customer relationships, and long-term revenue growth.
On any given week you might:
About you Youre a strong operator and people leader who understands that great Customer Success sits at the intersection of product, data, and customer outcomes. Youre excited about working with well-known restaurant brands and helping them make better decisions with their data. Youre equally comfortable coaching a team, running strategic customer conversations, and improving internal systems that make a CS organization more effective.
The ideal candidate will have:
Why us At Bikky, youll help the best restaurant brands in the country solve real problems that impact their bottom line. In doing so, youll create better outcomes for their customers, employees, and franchisee owners.
Alongside your work with customers, youll be in a strategic role thats at the core of what we do. Youll have the opportunity to influence every aspect of the business, from product development to go-to-market strategy, while shaping how Customer Success evolves as Bikky continues to grow.
Youll join a team that cares deeply about the restaurant industry and believes that better data can fundamentally improve how restaurants operate.
Perks and Benefits