Director of Customer Service - State Farm Agent Team Member

Vivian Suarez - State Farm Agent

West Palm Beach, FL

Apply

JOB DETAILS

SKILLS

Billing, Communication Skills, Cross-Selling, Customer Experience, Customer Service Management, Customer Service Operations, Customer Support/Service, Documentation, Editing, Insurance, Leadership, Mentoring, Multilingual, Operations, Operations Management, Problem Solving Skills, Retention Programs, Sales Prospecting, Spanish Language, Training/Teaching, Underwriting

LOCATION

West Palm Beach, FL

POSTED

30+ days ago

Benefits:

Opportunity for advancement
Paid time off
Training & development
Bonus based on performance

Vivian M. Suarez State Farm Agency is seeking a senior-level, licensed insurance service professional to lead and manage all customer service operations within our established West Palm Beach office.

This is an in-office leadership role for someone who can independently handle complex policy servicing while mentoring and elevating the service team. The Director of Customer Service will own retention strategy, oversee service workflows, and ensure a polished, professional client experience across all carriers.

Key Responsibilities
• Lead and manage daily service operations
• Mentor and develop service team members to ensure consistency and professionalism
• Own retention strategy and proactively prevent policy cancellations
• Independently manage complex servicing including endorsements, rewrites, cancellations, reinstatements, billing corrections, and underwriting communication
• Handle Citizens policies including Clearinghouse submissions and underwriting follow-ups
• Communicate directly with underwriting and carrier partners to resolve escalated issues
• Identify cross-sell opportunities during service interactions
• Maintain accurate documentation within State Farm systems
• Ensure service workflows operate efficiently and professionally

Qualifications
• Active Florida 4-40 or 2-20 license REQUIRED
• Minimum 3–5 years Florida insurance agency service experience
• State Farm agency experience strongly preferred
• Experience servicing Citizens policies preferred
• Bilingual Spanish preferred but not required
• Professional presence with strong communication skills
• Ability to manage service workload independently
• Willingness to obtain 2-20 and/or 214/215 within 6–12 months if not currently held

Director of Customer Service - State Farm Agent Team Member

Vivian Suarez - State Farm Agent

West Palm Beach, FL

About the Company

Vivian Suarez - State Farm Agent

Similar Job Searches