Director of Credit & Collections

Position Overview

The Director of Credit is a senior leadership role responsible for the strategic direction, governance, and execution of all credit, billing, cash application, collections, and accounts receivable functions across Mill Creek Lumber & Supply Company and its family of businesses.

This position plays a critical role in protecting company assets, optimizing cash flow, and enabling sustainable growth by balancing customer relationships with disciplined risk management. The Director of Credit partners across all divisions to standardize processes, improve financial performance, and ensure consistency in credit administration across a multi-entity, multi-branch organization.

This is a salaried position offering a competitive compensation package, including a generous incentive plan.

Key Responsibilities

Enterprise Credit Strategy & Governance

• Establish and lead a company-wide credit strategy aligned with Mill Creek's growth goals and risk tolerance
• Develop, implement, and enforce standardized credit policies, procedures, and internal controls
• Maintain governance over credit authority levels, approval thresholds, and exception management
• Ensure compliance with lien laws, bond claims, and construction-related credit practices
• Continuously evaluate and refine policies based on economic conditions and industry trends

Credit Risk Management

• Oversee evaluation, approval, and ongoing monitoring of customer credit limits and terms
• Analyze financial statements, credit reports, banking relationships, and trade references
• Establish internal risk rating systems and credit scoring methodologies
• Monitor portfolio exposure, concentration risk, and customer health across all divisions
• Implement risk mitigation strategies including personal guarantees, joint checks, and job-based controls

Accounts Receivable, Billing & Cash Application

• Oversee the full lifecycle of accounts receivable, including billing accuracy, cash application, and collections
• Ensure timely and accurate invoicing aligned with job progress, contracts, and delivery schedules
• Standardize billing practices across divisions, including coordination with operations and sales teams
• Lead the cash application process to ensure accurate and timely posting of all payments across systems
• Manage unapplied cash, short pays, and deduction resolution processes
• Ensure alignment between billing, collections, and customer account reconciliation
• Drive process improvements to reduce billing errors, payment delays, and reconciliation issues
• Partner with teams utilizing BisTrack and RFMS to ensure data integrity, reporting accuracy, and process consistency

Collections Leadership

• Direct all collections efforts to ensure consistent cash flow and minimize bad debt exposure
• Establish structured collection workflows, cadence, and accountability across all branches
• Monitor aging reports and enforce timely follow-up on outstanding balances
• Lead escalation strategies for delinquent accounts, including lien filings and legal coordination
• Partner with sales and operations to resolve disputes and remove barriers to payment

Leadership & Organizational Development

• Build, lead, and develop a high-performing credit, billing, and collections team
• Establish KPIs, reporting structures, and clear performance expectations
• Provide ongoing training and development in credit practices, systems, and customer management
• Promote a culture of accountability, urgency, and customer-focused service
• Lead change management initiatives tied to system upgrades, process improvements, and organizational alignment

Cross-Functional Partnership

• Collaborate with Sales to support growth while maintaining disciplined credit practices
• Partner with Operations and Branch Leadership to ensure billing accuracy and job-level accountability
• Serve as a strategic advisor to executive leadership on credit exposure and customer risk
• Work closely with Finance and Accounting on cash flow forecasting and bad debt reserves
• Support high-value and complex accounts with strategic oversight

Process Improvement & Technology Optimization

• Identify and implement improvements in credit, billing, and AR workflows
• Leverage ERP systems, including BisTrack and RFMS, to drive efficiency and visibility
• Lead automation initiatives within billing, collections, and cash application processes
• Standardize reporting and dashboards for real-time financial insights

Reporting & Financial Oversight

• Prepare and present regular reports on AR performance, aging, and credit exposure
• Monitor bad debt trends and recommend appropriate reserves and write-offs
• Provide actionable insights based on financial data and portfolio performance
• Support audits and ensure compliance with internal controls and documentation standards

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field required; MBA or NACM/CCE certification preferred
• 10+ years of progressive experience in credit, collections, billing, or accounts receivable
• 5+ years of leadership experience managing teams in a multi-location environment
• Strong understanding of credit risk, financial statements, and commercial credit practices
• Experience in construction, building materials, or distribution industry strongly preferred
• Knowledge of lien laws, bond claims, and job-based billing practices
• Experience with ERP systems, including BisTrack and RFMS, preferred.
• Advanced Excel and financial reporting skills

Core Competencies

• Strategic leadership and financial acumen
• Risk assessment and decision-making
• Strong negotiation and conflict resolution skills
• Cross-functional collaboration and influence
• Process improvement and systems thinking
• High integrity and sound judgment
• Executive-level communication and leadership presence

Key Performance Indicators (KPIs)

• Days Sales Outstanding (DSO)
• Accounts Receivable aging performance
• Bad debt expense and write-off percentages
• Billing accuracy and invoice cycle time
• Cash application timeliness and accuracy
• Portfolio risk exposure and credit limit utilization