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DIRECTOR OF CONCESSIONS

Compass Group USA

Madison, WI

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JOB DETAILS
SALARY
$70,000–$86,000 Per Year
SKILLS
Analysis Skills, Cash Management, Coaching, Computer Skills, Demand Forecasting/Planning, Disability Insurance, Employee Assistance Plan, Event Management, Federal Laws and Regulations, Financial Reporting, Flexible Spending Accounts, Food and Beverage Industry, Hospitality and Tourism, Housekeeping/Cleaning, Identify Issues, Insurance, Interpersonal Skills, Leadership, Life Insurance, Loss Prevention, Member Orientation, Nonprofit, Process Improvement, Product Management, Purchasing/Procurement, Quality Metrics, Resolve Customer Issues, Retail, Retirement Plan, Sales, Schedule Development, Softball, Sports, State Laws and Regulations, Team Lead/Manager, Time Management
LOCATION
Madison, WI
POSTED
1 day ago
Salary: $70K-$86K.

Other Forms of Compensation: Bonus Eligible

Pay Grade: 14

Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality companyin its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

The Director of Concessions will lead the team who creates unforgettable experiences at Camp Randall Stadium and Fieldhouse, Kohl Center Arena, LaBahn Arena, Soderholm Family Aquatic Center, Goodman Softball Field, and McClimon Field. As Director of Concessions, you will be responsible for managing the concessions department to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

Detailed Responsibilities:

Overseeing all aspects of concessions operations
Ensuring the recruitment and training of team members in our standards and procedures
Working with the location leadership team to continually drive improvements in guest satisfaction and financial results
Driving engagement within the concessions department
Overseeing all aspects of season planning and event preparation in the concessions department to ensure maximum event readiness
Ensuring point of sale updates and regular maintenance checks are completed

Completing calorific analysis of menu items in partnership with the culinary team
Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
Working in partnership with other departments to ensure accurate completion of the requisition process
Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations
Implementing concessions Production Sheet to ensure accurate production and minimal wastage
Conducting progressive coaching with team members
Completion of monthly financial reporting and action planning
Ensuring regular maintenance, cleaning and inspection of all concessions areas and equipment
Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
Completion and processing of alcohol incident logs to identify recurring issues or trends
Overseeing recruitment activities for team members and non-profit groups
Holding pre-shift meetings to set the tone for events
Support location "Keys to the Future" activities to develop future leaders
Support team member orientation training
Lead NPO Group management and communication
Oversee service standards during events to ensure a high level of the guest experience
Ensuring accurate end of month inventory completion
Partnering with purchasing team to manage product transfers and requisition sheets to accurately track products during events
Managing and resolving guest complaints
Managing team member incidents/accidents and following all required reporting procedures

Conduct monthly safety training for team members
Managing team member scheduling in line with demand forecasts
Verifying payroll, entering gratuities
Subcontractor communications - ensure they have all correct paperwork in, scheduled properly, staffing has done appropriate trainings, etc.

Responsible for the accurate and timely completion of month-end inventory for the concessions department
Completing building walkthroughs during events
Working with location partners to manage the implementation standards agreed through sponsorship deals
Supporting other locations/properties, as needed

Skills and Experience
5+ years of experience in a food and beverage operational position
Bachelor s degree in hospitality management is preferred
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills
Able to work evenings and weekends, as dictated by event schedule

Curious about Life at Levy? Check it out: Levy Culture

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off Plan
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.



Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable acccommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsiblities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.

About the Company

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Compass Group USA