Director of Community, Neighborhood & Housing Services Salary Depends on Qualifications
Location: Gaithersburg, MD Job Type: Full-Time Remote Employment: Flexible/Hybrid Job Number: FY2026-01082 Department: Community, Neighborhood & Housing Services Division: Housing & Community Development (1142) Opening Date: 02/10/2026 Closing Date: Continuous FLSA: Exempt
Description: The City of Gaithersburg is seeking a community-oriented, customer-focused, collaborative professional to oversee and direct the management and operation of activities and programs in the Department of Community, Neighborhood, and Housing Services (CN&HS). The CN&HS Department collaborates with community partners, other government agencies, businesses, homeowners' associations, rental communities, and residents to advance opportunities for those in need, as well as strengthen families, neighborhoods, and the entire Gaithersburg community.
The CN&HS Director provides leadership, direction, and advanced professional expertise and oversight to the Department, which includes four interdisciplinary Divisions working to preserve and increase the availability of safe affordable housing, improve access to critical services for Gaithersburg's most vulnerable residents, create paths toward economic mobility, and enhance the livability of neighborhoods for Gaithersburg's inhabitants.
The Director reports directly to the City Manager or their designee and works closely with other members of the management team and the City's elected and appointed officials. As a member of the City's Senior Leadership Team, the Director collaborates with the City Manager and other Department directors on strategy and policy to ensure that the City's mission, vision, core values, and long-range goals are incorporated into operational activities and services.
The Director has four direct reports (Community Services Manager, Housing & Community Development Manager, Neighborhood Services Manager, and Homeless Services Manager). The Department has an FY 2026 total budget of approximately $4.95 million and employs 27.65 FTEs (24 full-time). The position can accommodate both in-person and remote work at the discretion of the City Manager. Preparation for and attendance at meetings, events, and other work outside of regular business hours is required.
Job Functions:
Qualifications:
The ideal candidate for the CN&HS Department Director position is an accomplished, empathetic, and innovative leader who is dedicated to public service and driven by a desire to make a positive impact on the community. This individual is detail-oriented, socially conscious, and a strategic thinker who can translate strategies into actionable objectives, while also possessing the practical expertise to ensure accountability, high-quality service delivery, and operational effectiveness.
The ideal candidate has the capacity to work in varied environments, with a strong ability to foster interdepartmental collaboration while also cultivating and strengthening relationships with community members, nonprofit, governmental, and other regional partners. They will be able to navigate complex cultural and socio-economic landscapes and possess the ability to build rapport with diverse populations while demonstrating active listening and emotional intelligence.
An exceptional communicator and listener, the successful candidate understands the value of inclusive engagement and trust-building. They are committed to cultivating a positive departmental culture, developing their team through mentorship and coaching, and managing performance in a constructive, accountability-oriented manner.
The candidate can thrive in a dynamic environment, adjusting to, and navigating, changing schedules and unpredictable, sometimes difficult, situations. With a solid understanding of community development administration and operations, the ideal candidate brings both a visionary mindset and a hands-on management style.
The candidate is grounded in values of service, integrity, and professionalism, and thrives in a fast-paced, team-oriented environment where collaboration, creativity, and service excellence are expected and rewarded.
Additional Information:
The City of Gaithersburg is a municipality that shares local government taxing authority with Montgomery County, Maryland. The City operates under the council-manager form of government, wherein the Mayor and five City Councilmembers serve as the legislative body. The Mayor and City Council are elected at large to serve staggered four-year terms. The City Manager is appointed by the Mayor and City Council to serve as the City's Chief Executive Officer.
The City of Gaithersburg employs 443.04 FTEs throughout ten major departments, and the City's FY 2026 total adopted expenditure budget is $156.3 Million. The City has no debt and operates on a pay-go philosophy. As mandated by state law, Montgomery County provides schools, libraries, social services, and fire protection for the City of Gaithersburg. In addition to the Montgomery County Police, Gaithersburg residents are served by the City's own Police Department.
The City of Gaithersburg is a great place to work. According to the City's most recent employee engagement survey (2025), 79% of Gaithersburg employees are engaged, as compared to a national engagement level average of 31%. 95% of Gaithersburg employees agree with the statement "I am proud to work for this organization" and 96% of employees stated they work well with their immediate coworkers and team.
The City continues to enjoy remarkable community survey results, a strong indicator of critical quality of life measures. In the 2024 survey, 86% of City residents rate Gaithersburg as an excellent or good place to live. The City rated above the U.S. average in 45 of 51 service areas. Satisfaction with the overall quality of City services rated 33% above the U.S. average, and satisfaction with customer service rated 38% above the U.S.
Gaithersburg is the third-largest city in Maryland and one of the state's fastest-growing communities. The City is a major international location for biotech companies and boasts award-winning schools, neighborhoods, and commercial developments. Its respect for its heritage, demonstrated by the revitalization efforts in the Olde Towne residential and commercial district, coupled with thoughtful planning for new communities and a commitment to cultural and recreational activities, has earned the City national acclaim.
Thoughtful, innovative planning defines the Gaithersburg community and can be seen in a wide variety of neighborhoods, which brings diversity to the housing options for residents. The Kentlands, celebrating its 31st anniversary, is one of the first "New Urbanist" neighborhoods built in the United States and was designed to be a walkable, mixed-use community. It occupies land that was once the farmstead of Otis Kent, just as much of modern Gaithersburg is built on historic farmland. The newest development, Downtown Crown, has brought additional mixed-use with a thriving area of restaurants, retail, and residential that complements the adjacent and established Rio/Washingtonian area. Even with this growth, Gaithersburg's rural roots still influence the soul of the City, which has retained its small-town commitments to character, customer service, and collaboration as it has grown.
Gaithersburg is consistently recognized for its high quality of life. In 2016, 24/7 Wall Street ranked Gaithersburg among the top 25 places in America to live, citing the community's high median household income and extensive entertainment and recreational opportunities. In 2018, Livability.com placed Gaithersburg among the top 10 Best Cities for STEM Workers. Additionally, the City has earned Tree City USA status since 1990 and has been awarded the GFOA's Distinguished Budget Presentation Award for 23 consecutive years and the GFOA's Excellence in Financial Reporting Award every year since 1978.
The City's many special events and recreational opportunities make it a great place to work and live. Since 2010, the City has hosted the Gaithersburg Book Festival. Other large regional events include SummerFest, Oktoberfest, and the ever-popular Winter Lights Festival. Gaithersburg is known for its entrepreneurial and startup business environment as new technology companies arrive each year to take advantage of the City's excellent location and dynamic workforce.
Gaithersburg is accessible via many modes of transportation, allowing easy access to the Washington, D.C. area and the greater Mid-Atlantic region. The City is bisected by the 12-lane I-270 freeway connecting Gaithersburg to the Washington Beltway to points west, and Gaithersburg is the western terminus of the Inter-County Connector linking I-270 to I-95. The Metro system's Red Line has its northern terminus just beyond the City's southern border, and the City is also served by a robust bus transit system and the Maryland Association of Rail Commuters (MARC) train, with two stops in Gaithersburg carrying rail commuters to