Director of Community Based Programs

The ideal candidate will assure and facilitate quality, efficient match support and retention services for agency matches in community-based programs by building, leading, and managing a star team of program specialists.This position reports to the VP of Programs.

The Big Brothers Big Sisters team is driven by the opportunity to provide Central Carolinas youth a chance to achieve their full potential. We need people like you who are ready to merge your talents with your passion to make a difference. Apply today and discover the power of mentorship and the impact of your work behind the scenes.

POSITION SUMMARY

• Reporting to the VP of Programs

• Responsible for assuring and facilitating quality, efficient match support and retention services for agency matches in community-based programs by building, leading, and managing a star team of program specialists.

Key Duties And Responsibilities

• Directly supervise and direct training of staff including Match Support Specialists, Program Support Specialists, Manager of Program Events and Education and College and Career Program Coordinator. Meet regularly with team members individually and in Team Meetings.
• Track individual and team performance through review and analysis of individual and team metrics. Provide individual and team feedback to direct reports on a regular basis and as needed to improve performance and teamwork.
• Work closely with VP of Programs to understand and maintain knowledge of funder requirements and grant goals for various funders/programs.
• Facilitate teamwork, group cohesion, and future planning.
• Provide professional guidance and appropriate feedback for handling sensitive match issues and family situations. Assist with search and updates for appropriate community resources.
• Conduct ongoing Quality Assurance review of Match Support as per BBBSCC policies and procedures and in-keeping with BBBSA Standards of Practice.
• Coordinate training of new team staff members, assuring quality orientation and training according to agency procedures. Coordinate annual Child Safety training for Program Staff.
• Work with Vice President of Programs to develop goals and objectives for metrics such as length of match, retention, rematch rate, and support contact rates.
• Maintain working knowledge of the BBBS America Service Delivery Model and local agency policies and procedures and ensure Quality Assurance compliance.
• Maintain strong knowledge of The Learning Exchange/BBBS training resources and utilize them for training team and /or volunteers and Parents.
• Maintain working knowledge of Matchforce database system, work with VP of Programs to train/update staff regarding its most effective use, and work with other program leaders to maintain integrity of database system.
• Meet regularly with VP of Programs to review individual and team performance.
• Oversee Team in supporting the Program Event and Education Manager and College and Career Program Coordinator in the needs for signature Program Events and projects, such as Big of the Month/Year, Bosse Scholarship, Graduation and Big Day at the Lake.
• Develop and submit reports regarding Match Support Team, College and Career, and Program Education and Events as requested.
• Identify, document, track, and schedule “impact matches” for agency events as requested.
• Participate as a productive and engaged member of the Program Management Team to assist with overall program review and planning.
• Monitor and or assign team caseloads in absence of staff.

• Bachelor’s degree required. Experience in and thorough understanding of mentoring, positive youth development, risk and protective factors. Must possess a proven track record of success as a manager/supervisor.
• A minimum of five years of experience in the social services industry, along with at least one year’s experience supervising/training staff in the social services field.

• Results-driven, and goal-oriented, and possess strong interpersonal skills with the ability to work within diverse populations and geographic areas as well as possess a demonstrated ability to think strategically and work collaboratively to inspire, motivate and focus internal team members to the agreed upon goals.
• Outstanding verbal and written communication skills 
• Outstanding leadership and teamwork /team facilitation skills. 
• Excellent project planning and organizational skills, with attention to detail. 
• Professional demeanor and ability to represent agency to community. 
• Thorough knowledge of community social service resources. 
• Ability to communicate effectively with management, line staff, and agency
• clients.
• Superior teaching and training skills that foster a culture of commitment, dedication and purpose for those under supervision.
• Excellent computer literacy skills to include knowledge of Microsoft Excel, Microsoft Word, and Outlook.
• Tech savvy and ability to adapt to new technology. 
• Ability to monitor for performance and empower for growth, yet not micromanage.

• Disability insurance

• Health insurance

• Paid time off

• Flexible schedule

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