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Director of Clinical Operations

Scriptology

Madison, WI(remote)

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Ambulatory Care, Analysis Skills, Autoscaling, Biotech and Pharmaceutical, Capability Maturity Model (CMM), Capacity Management, Clinical Data, Clinical Practices/Protocols, Coaching, Communication Skills, Continuous Improvement, Cross-Functional, Distribution Operations, Documentation, Documentation Review, Drug Therapy, Electronic Medical Records, Follow Through, Healthcare, Healthcare Quality, Interpersonal Skills, Leadership, Maintain Compliance, Medications, Metrics, Onboarding, Operational Communications, Operational Improvement, Operational Strategy, Operational Support, Operations Management, Operations Planning, Operations Processes, Organizational Skills, Patient Care, People Management, Performance Analysis, Performance Management, Performance Metrics, Pharmacy, Process Improvement, Productivity Management, Quality Assurance, Quality Management, Quality Metrics, Regulatory Requirements, Remote Team Management, Standards of Care, Strategic Planning, Team Lead/Manager, Team Player, Technical Operations, Time Management, Trend Analysis, Workforce Planning
LOCATION
Madison, WI
POSTED
12 days ago
Scriptology is a tech-enabled comprehensive medication management (CMM) service augmented by an extended clinical pharmacy team. We help patients navigate their medication journey after leaving the clinic, offloading unnecessary burden from providers in a cost-effective way. We envision a world where the medication journey is humanized for patients at every step, and we are seeking an experienced and forward-thinking Director of Operational Performance to lead our team of Clinical Pharmacists in providing personalized comprehensive medication management services.

Why Join Us
  • High-visibility leadership role with direct influence on operational strategy and clinical performance
  • Opportunity to shape and scale pharmacy operations in a fast-growing healthcare technology company
  • Mission-driven work focused on improving medication adherence, reducing hospitalizations, and improving patient outcomes
  • Fully remote, full-time position with a flexible schedule
  • Comprehensive benefits package including PTO, medical, dental, and vision coverage, plus a 401(k) plan with company match.
  • Collaborative, fast-paced environment with meaningful executive exposure
  • Opportunity to build and optimize processes that directly impact patients and healthcare partners

Who You Are
  • You know how to balance operational accountability with supportive people leadership
  • You use metrics and data to drive decisions, improve workflows, and elevate team performance
  • You are highly organized and thrive in fast-moving environments where priorities evolve quickly
  • You can identify operational gaps and proactively implement scalable solutions
  • You are comfortable having difficult conversations and addressing underperformance directly and professionally
  • You lead with empathy, accountability, and a strong sense of ownership
  • You communicate clearly, follow through consistently, and keep teams aligned
  • You enjoy building structure, improving processes, and creating operational consistency
  • You understand the realities of frontline clinical workflows because you’ve worked in them yourself
  • You are energized by continuous improvement and motivated by meaningful impact on patient care
About the Role

We are seeking a Director of Clinical Operations to lead and optimize the day-to-day performance of our clinical pharmacist division. This role is responsible for driving operational excellence across productivity, quality, workflow management, and team performance while maintaining a strong focus on patient outcomes and service quality.

This is a highly operational and people-focused leadership role that requires strong clinical judgment, data-driven decision-making, and the ability to build accountability within a collaborative and supportive culture.

In addition to providing direct patient care, the Director will oversee pharmacist performance, quality assurance, workforce optimization, onboarding and development, and operational process improvement initiatives across the organization.

This role will work closely with executive leadership, operations, technology, and clinical stakeholders to ensure the pharmacist organization is positioned to scale effectively while continuing to deliver exceptional patient care.

What You’ll Do

Clinical and Operational Leadership
 
  • Provide up to 50% direct patient care responsibilities to maintain alignment with frontline clinical workflows and patient experience
  • Lead day-to-day pharmacist operations with a focus on productivity, quality, workflow efficiency, and service excellence
  • Establish, monitor, and manage operational KPIs and performance metrics across the pharmacist organization
  • Ensure balanced workload distribution and operational consistency across the team
  • Support workforce planning, team capacity management, and operational scaling initiatives

Team Leadership & Performance Management
  • Lead, coach, and develop a high-performing team of clinical pharmacists in a remote environment
  • Set clear expectations and drive accountability around productivity, documentation quality, and patient care standards
  • Deliver timely feedback, coaching, and performance improvement support when needed
  • Foster a collaborative, positive, and inclusive team culture centered around continuous improvement
  • Partner with leadership on hiring, onboarding, and professional development initiatives
  • Address team challenges and interpersonal conflicts with professionalism and empathy

Quality Assurance & Clinical Excellence
  • Lead quality assurance initiatives, including chart audits and documentation review processes
  • Ensure adherence to clinical protocols, regulatory requirements, and organizational standards
  • Develop strategies to improve patient engagement, intervention effectiveness, and adherence outcomes
  • Partner with leadership to identify trends and opportunities for quality improvement
  • Stay current on clinical guidelines, pharmacotherapy advancements, and healthcare innovation trends

Cross-Functional Collaboration
  • Serve as a key liaison between frontline clinical teams and organizational leadership
  • Collaborate with operations, technology, analytics, and leadership teams to improve workflows and operational outcomes
  • Communicate operational priorities, performance insights, and organizational updates clearly across teams
  • Support development and optimization of operational policies, procedures, and workflow standards

Required Qualifications
  • Doctor of Pharmacy (Pharm.D.) from an accredited school of pharmacy
  • Active and unrestricted pharmacist license in state of residence
  • 5+ years of clinical or operational pharmacy experience
  • 2+ years of people leadership or supervisory experience
  • Demonstrated experience managing pharmacist productivity and quality metrics
  • Strong understanding of ambulatory care, medication management, or adherence-focused workflows
  • Proven ability to lead remote teams effectively
  • Strong analytical, organizational, and communication skills
  • Experience using operational metrics and performance data to drive improvement initiatives

Preferred Qualifications
  • BCACP or equivalent board certification preferred
  • PGY-1 and/or PGY-2 residency training preferred
  • Experience in comprehensive medication management (CMM), MTM, or population health programs
  • Experience in a growth-stage healthcare or healthcare technology company
  • Familiarity with EMR documentation workflows and quality audit processes
  • Experience scaling operational processes and building performance management frameworks

We are an equal opportunity employer. We welcome and encourage all qualified candidates to apply.
This position is US-based only and fully remote.  The posted salary range is firm and not expected to exceed the stated maximum.

Salary: $120,000 - $140,000
 

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Scriptology