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Director of Client Success

Jobot

Los Angeles, CA(remote)

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JOB DETAILS
SALARY
$100,000–$140,000 Per Year
SKILLS
Adventure Travel, Best Practices, Business Growth, Business-to-Business (B2B), Cloud Computing, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Develop and Maintain Customers, Documentation, Legal, Logistics, Marketing, Needs Assessment, Onboarding, Operational Communications, Operational Improvement, Performance Analysis, Performance Metrics, Problem Solving Skills, Sales Management, Software as a Service (SaaS), Startup, Systems Administration/Management, Travel Industry
LOCATION
Los Angeles, CA
POSTED
Today
(Fully Remote) B2B SaaS Start Up with High-Growth Opportunity as Client Success Director!

This Jobot Job is hosted by: David DeCristofaro
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $100,000 - $140,000 per year

A bit about us:

Fast-growing B2B SaaS company serving the tours, experiences, and adventure travel industry. The company provides a cloud-based platform that helps operators manage bookings, reservations, scheduling, customer communications, and operational logistics from a single system. Designed for businesses ranging from local tour providers to large adventure operators, the platform streamlines operations, improves the guest experience, and enables organizations to scale more efficiently.

Why join us?
  • Competitive Base plus Benefits!
  • Profit Incentive Units!
  • Significant Room for Advancement!
  • Founder Level Role!
  • High Impact Opportunity!


Job Details

*Must be comfortable working Hawaii Time Zone*

We are seeking a charismatic and experienced Director of Client Success to join our B2B SaaS company. This high-impact role will involve leading our Client Success efforts, creating and implementing innovative strategies to enhance customer experience, and ensuring the success and growth of our clients. The ideal candidate will be a strategic thinker with a customer-centric mindset and a proven track record of driving customer success and business growth in a fast-paced start up environment within the SaaS space.

Responsibilities:

  • Develop and implement a comprehensive client success strategy that enhances customer satisfaction, optimizes client retention, and drives business growth.
  • Establish and maintain strong relationships with key clients, understanding their needs and challenges, and ensuring that their objectives and expectations are met.
  • Oversee the client onboarding process, ensuring a smooth and positive experience for new clients.
  • Manage the CRM system, ensuring that it is effectively used to track client interactions, feedback, and data.
  • Develop and maintain a deep understanding of our products and services, and leverage this knowledge to provide solutions to client challenges.
  • Create and maintain comprehensive documentation of client success strategies, processes, and best practices.
  • Act as the voice of the customer within the organization, providing insights and feedback to the ownership team.
  • Monitor and analyze key performance indicators (KPIs) to measure the effectiveness of the client success strategy, and make necessary adjustments to optimize results.

Qualifications:

  • A minimum of 5+ years of experience in a client success, account management, or similar role in the B2B SaaS industry.
  • Proven experience in developing and implementing client success strategies that have resulted in increased customer satisfaction, retention, and growth within a start up environment.
  • Start-Up experience is a must.
  • Excellent customer-facing and communication skills, with the ability to establish strong relationships with clients and understand their needs and challenges.
  • Proficient in CRM management, with experience in using CRM systems to track client interactions and data.
  • Strong strategic thinking and problem-solving skills, with the ability to develop innovative solutions to client challenges.
  • Experience in client onboarding and managing the customer journey.
  • Excellent documentation skills, with the ability to create and maintain comprehensive documentation of client success strategies, processes, and best practices.
  • A deep understanding of the SaaS industry, with the ability to stay up-to-date with the latest trends and developments.
  • Bachelor’s degree in Business, Marketing, or a related field is a plus.


Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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About the Company

J

Jobot

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection.  As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

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COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com