Analysis Skills, Auditing, Communication Skills, Corporate Communications, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Operations, Data Analysis, Decision Support, Leadership, Mentoring, Metrics, Operational Support, Operations Management, Performance Analysis, Performance Metrics, Process Improvement, Quality Control, Reporting Dashboards, Strategic Planning, Talent Management, Team Lead/Manager, Team Player, Vendor/Supplier Management
We are seeking a strategic and inspiring Director of Client Service Operations to drive operational excellence across two divisions while fostering a cohesive and positive employee experience. This leader will leverage analytics, technology, and process optimization to elevate both the client and team member experience.
To Apply Now - email your resume to
job-6nm8b4v4-1e4ngrk82rw3kdm@sagedata.io
Key Responsibilities
Leadership & Development
- Develop and mentor service team leaders and functional leaders
- Foster a highly engaged and collaborative workforce
- Communicate company vision and align service teams with organizational goals
Operational Leadership
- Partner with executive leadership to implement strategic initiatives
- Establish consistent operating standards across service departments
- Lead operational support functions including:
- Data analytics
- Quality control auditing
- Training
- Workflow optimization
- Manage service operations vendors and represent the company brand professionally
- Establish and monitor KPIs to drive accuracy, efficiency, and client satisfaction
Analytics & Reporting
- Oversee operational reporting and performance analytics
- Interpret leading and lagging indicators to support decision-making
- Utilize dashboards and reporting tools to generate actionable insights
- Applied Epic experience preferred
Client Experience
- Ensure delivery of a consistent, high-quality client experience
- Maintain strong retention and service excellence metrics
- Balance operational efficiency with a relationship-focused service model
Qualifications
- Alignment with company values
- 12–15 years of operations leadership experience
- Experience managing leaders of leaders
- Strong track record of developing talent and building teams
- Excellent analytical and technical skills
- Experience with CRM systems and workflow tools
- Proven success leading process improvements and systems implementations
- High emotional intelligence and strong communication skills
Compensation & Benefits
- Base Salary: $110K–$145K
- 15% Bonus Opportunity
- Excellent Benefits Package
Please send your resume to Andree@Stafffinancial.com for immediate consideration.
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