Director of Client Accounts Payable

Description

• Provides enterprise oversight of vendor management, compliance, and data governance, ensuring consistent execution of vendor onboarding, maintenance, compliance monitoring, risk controls, and vendor master data integrity across markets in alignment with established policies and regulatory requirements.
• Maintains accountability for the end‑to‑end 1099 reporting lifecycle, including governance over regulatory changes, system readiness, and vendor coordination; ensures cross‑functional alignment with Technology, Risk, Legal, and third‑party filing partners to deliver accurate, compliant, and timely reporting at scale.
• Provides strategic oversight of the Invoice Management System (IMS), setting governance standards for workflows, entitlements, approval routing, and configuration changes while partnering with Technology, Vendor Partners, and regional leaders to enhance system stability, automation, and processing efficiency.
• Oversees enterprise utility‑payment operations (AvidUtility, Time Sensitive Payments) ensuring accurate account onboarding, automated invoice capture, and timely payment execution; partners with AP, Treasury, GL, and Transitions teams to prevent post‑transition debits
• Maintains an ongoing awareness of the regulatory environment and issues that could affect our business model or our clients.
• Maintains a strong control environment and is open to process change, evaluating opportunities for continuous improvement.
• Assist with the standardization and functionalization of key AP areas, including but not limited to IMS Administration, Vendor Management, and transactional functions (invoice and payment processing).

• Oversees recruitment, development, separation, and retention of account payable teams across the region in partnership with local HR leaders.

• Accountable for client‑facing AP outcomes, ensuring accuracy, timeliness, and service performance are delivered consistently and at scale.
• Defines and governs service levels and performance standards, including productivity, quality, efficiency, and risk metrics, to drive consistency and continuous improvement across the organization.
• Partners strategically with cross‑functional leadership (General Ledger, Operations, Accounts Receivable, Community Management, Technology) to align priorities, resolve systemic issues, and protect client retention; escalates enterprise risks as needed.
• Leads through complexity and change, exercising sound judgment in sensitive or contentious situations while guiding large‑scale organizational and operational initiatives.
• Builds and sustains strong organizational and industry relationships, fostering collaboration, influencing stakeholders, and removing structural barriers to enterprise execution.

• Supports the design build of as-is and to-be process maps policies, procedure manuals and SLAs.
• Understands best practice design standards established and support adoption during implementation.
• Assists with development of end-user training materials and drive communication/training plan.
• Drives coordination of requirements between the business and IT to ensure alignment to business needs.
• Reports on key metrics to provide visibility into productivity / adoption of new technology and processes.
• Coordinates effort to maximize productivity and successful achievement of department metrics and goals.

• Oversee the client onboarding and off-boarding process as it relates to the Accounts Payable functions.

• Use independent judgment to resolve issues and provide guidance to team members.
• Ensure that consistent policies and practices are followed.
• Demonstrate understanding of internal controls and segregation of duties requirements to drive implementation of best practices.
• Prepare and maintain procedures for specific job duties.
• Liaison with IT and other departments on various projects, initiatives and process improvements impacting the Accounts Payable functions.
• Practice and adhere to FirstService Residential Global Service Standards.
• Anticipate needs across the company and manage department resources to provide timely and reliable service to internal customers; prioritize and communicate when workload or requests for support exceed departmental capacity.
• Safeguards the company's assets.
• Participate in special projects as needed & other duties as assigned

• Hold oneself and team accountable for delivering on business goals.

• Strong interpersonal and organizational skills with the ability to manage multiple priorities

• Demonstrate and model company values with internal and external customers.
• Demonstrate awareness of variables, which could affect employee retention and/or morale; is a leader in developing strategies to ensure employee engagement and retention, including an ability to create growth plans for the accounting team members.
• Excellent relationship skills with external and internal clients; is persuasive and patient, listens well. Is willing to address concerns with colleagues in a straightforward, open, honest and respectful manner.
• Strong knowledge of Microsoft Applications, especially Word and Excel (e.g. Pivot Tables, VLOOKUP).
• Strong analytical skills to perform data collection and benchmarking against best practices.
• Manage in a no surprises manner; proactively communicate financial issues to leaders.
• Ability to communicate a clear strategy and vision for Global AP and have experience in leading change management initiatives that bring people, process, and technology together from different functional areas to deliver quality financial services customer experience necessary.
• Passion for gaining efficiency through process change while creating a positive team environment where we can recruit, develop, and retain talent.
• Comfort with rolling out new technologies, automation and outsourcing to third parties to improve accuracy, timeliness and maximizing efficiencies a must.
• Knowledge leader in both financial accounting and the Condo/HOA industry. Sound business acumen and the ability to present practical solutions is a key requirement.
• Familiarity with projects focused on the implementation of new enterprise-wide technology platforms.

• Leads a team across several regional offices. Ensures personnel meet all service level expectations and escalate/resolve any performance issues with the appropriate Supervisors.
• The Director will be responsible for building a strong team culture rooted in accountability, and building a scalable organization that can support client growth and retention.

• Demonstrated experience leading large, high‑volume transaction processing organizations, including accountability for enterprise‑level performance, scalability, and risk management.
• 7+ years of progressive leadership experience, with responsibility for setting strategy, leading managers, and driving outcomes across complex, multi‑team environments.
• Bachelor's degree in Business Administration or related field required; advanced degree or equivalent executive‑level experience preferred.

• Must be able to lift 30 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to communicate effectively with internal and external customers.

• Consistent and regular attendance required
  
  

• General office equipment

• Travel to company offices as required.
• Must have a valid driver's license

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account