Director of Business Operations (55096)

Health Solutions is a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.

We're hiring a full-time Director of Business Operations. to work at our Pueblo OR Grand Junction facilities. Remote/Hybrid option may be available.

What You'll Be Doing

You'll serve as a trusted quality improvement expert, driving program enhancements across clinical and operational teams while ensuring strict confidentiality and full compliance with state and federal healthcare regulations. In this role, you'll partner with leaders and cross-functional teams to evaluate workflows, strengthen policies, and implement best practices that improve outcomes and maximize value-based reimbursement performance. You'll help design and deliver organization-wide quality training, monitor key performance measures, and support data-informed improvement initiatives-while maintaining accurate, audit-ready documentation and advancing the organization's mission in every aspect of your work.

RESPONSIBILITIES: As a Director of Business Operations under the supervision of the Senior Vice President of Business Operations you will:

• Maintain strict confidentiality of sensitive and protected information
• Serve as a subject matter expert on clinical quality/process improvement best practice
• Maintain knowledge of applicable state and federal laws, rules, and regulations related to healthcare
• Assist with programmatic improvement activities across all programs and lines of business
• Assist in developing a comprehensive training plan and program related to quality with all Health Solutions staff
• Provide strategic partnership and support to clinical and operational directors and supervisors regarding Health Solutions policies, procedures, and practices as they relate to program improvement quality
• Evaluate and monitor relevant Health Solutions policies, procedures, and workflows to maximize outcomes
• Maximize reimbursement opportunities through meeting or exceeding payer performance metrics including but not limited to Behavioral Health Incentive Measures, Quality and Access Measures, and primary care value-based reimbursement
• Partner with related operational teams, including but not limited to Business Intelligence, Electronic Health Records, and Revenue Cycle Management, on improvement projects.
• Keep accurate, complete, and up-to-date records with 100% compliance with set standards
• Adhere to the spirit of the mission statement while performing assigned duties

DESIRED ATTRIBUTES:

• Embraces change in the workplace and uses change as an opportunity for innovation and creativity
• Takes ownership of problems, has ability to brainstorm different problem resolution paths, uses sound judgment in selecting solutions to problems, and demonstrates consistent follow through
• Has job knowledge and skills to perform the fundamental job functions and is able and willing to assume greater responsibility over time regarding the scope of work
• Has the ability to inspire and model collaborative teamwork benefiting patient needs and outcomes
• Demonstrates outstanding customer service regarding accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility

Physical Requirements:

• Standing and walking for prolonged periods of time
• Occasionally lifts and carries items weighing up to 25 pounds
• Work under stress in emergency situations or irregular hours
• Possible exposure to communicable diseases and bodily fluids

What You'll Like About Us

• Competitive pay $80,000.00 to 105,000.00 Annually (Dependent on experience, certification and shift)

• Generous benefits package. For most positions, includes paid holidays, generous PTO, EAP, tuition reimbursement, retirement, insurances, FSA, and a premier wellness program

• Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.

• HS Funded: EAP, LifeLock, Ask Charlie, Life and AD&D, LTD

• Retirement 403(b) with employer match up to 6%

• Additional Insurance: FSA, Voluntary Life, Sun Life Voluntary benefits, and pet insurance

• Childcare

• Flexible work schedule

• Employee recognitions and celebrations

• Warm and friendly work environment in which staff respect and learn from one another

What we're looking For-The Must-Haves

• Master's degree is required preferably in a behavioral health clinical field or healthcare administration
• Minimum of five (5) years of experience in healthcare process-improvement and/or quality with a preference for behavioral health and/or primary care
• Expertise in the areas of quality improvement metrics, process improvement project management, and value-based payment initiatives
• A valid Colorado driver's license and acceptable driving record
• Basic computer skills, knowledge of healthcare operations, and knowledge of clinical quality

What we'd Like to See in you-the Nice-to-Haves

• 1-3 years of management experience
• Spanish Language Skills

Health Solutions expects all staff to

• Adapt to change in the workplace and use change as an opportunity for innovation and creativity.
• Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through.
• Possess the job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work.
• Inspire and model collaborative teamwork and Human Kindness; and
• Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service.

Must already be authorized to work in the US; sponsorships not available.

Closing Date: 11/30/2026 EOE, M/F