Director of Behavioral Health Services

POSITION TITLE: Behavior Health Program Director LOCATION: Louisville, KY STATUS: Full Time SALARY: Exempt

PROGRAM: VOA Recovery REPORTS TO: VP of VOA Recovery

INTRODUCTION Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.

When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA. We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS Volunteers of America Mid-States offers a rich and robust benefits package that supports a healthy work-life balance, which include the following:

• Health and Wellness
• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• MetLife Legal Plans
• Financial Wellbeing
• Competitive Compensation Packages
• Life Insurance
• Company paid 403b retirement plan with company fund matching
• Employee discounts
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• All company paid benefits and paid time off effective day one

WORK CULTURE

• Commitment Committee
• Justice Committee
• Integrity Committee
• Compassion Committee
• Retention Committee

TRAINING & DEVELOPMENT

• VOA LEAD Program - Leadership Development Program
• VOA University - Staff Development
• VOA Academy - Clinical Training and Development

JOB SUMMARY & QUALIFICATIONS The Behavioral Health Program Director provides leadership, supervision, clinical, and billing oversight of clinical services within the substance use disorder and co-occurring treatment program. This position ensures the delivery of high-quality, evidence-based treatment services in compliance with federal and state regulations, accreditation standards, and organizational policies.

The Behavioral Health Program Director provides direct supervision to clinicians, ensures treatment plans and all documentation meet clinical and regulatory requirements, and promotes best practices in substance use and mental health treatment. The Behavioral Health Program Director provides direct billing supervision to clinicians and Peer Support Specialists.

WHAT YOU MUST HAVE

• Masters degree in human services or a related field with a minimum of three (3) years of experience in addiction recovery and co-occurring treatment services.
• This position also requires a minimum of one (1) year of supervisory experience.
• Knowledge of challenges associated with people in recovery is required.
• Must hold one of the following active Kentucky licenses or certifications:
• Licensed Clinical Social Worker (LCSW)
• Licensed Professional Clinical Counselor (LPCC)
• Licensed Marriage and Family Therapist (LMFT)
• Licensed Clinical Alcohol and Drug Counselor (LCADC)
• Other qualified behavioral health professionals as allowed by Kentucky regulation
• Experience working in a substance use/behavioral health treatment environment.
• Experience with managed care insurance programs is highly desirable.

The position requires proficiency in the following areas:

• Program development and management
• Marketing and public relations
• Budget development and financial management
• Organizational management skills
• Crisis management
• Clinical and case management skills
• Clinical supervision and staff training
• Written and oral communication skills

A major responsibility will be developing new programming for substance use and co-occurring treatment services.

RESPONSIBILITIES

• Supervises clinical therapists, PRN therapists, and Peer Support Specialists.
• Monitors clinical services provided to clients in addiction recovery and co-occurring programs.
• In collaboration with RST Manager, discharges or transfers from programs when needed and monitors and completes agency discharges.
• Manages client documentation and assessments, ensuring that clinicians are completing thorough and on-time documentation.
• Triages questions from referral sources about programming as needed.
• Manages clinician case load, group sessions, and on-call schedules.
• Coordinates and evaluates all treatment services, including drug testing, clinical referrals, individual/group counseling sessions, family sessions, education series, and aftercare referrals.
• Collaborate with Director and RST Manager to facilitate all staff meetings.
• Assists in support of maintaining addiction recovery and co-occurring services Policy and Procedures Manual and program manuals and ensures staff compliance.
• Manages all Child and Family program reporting.
• Coordinate regularly with Utilization Management team to ensure that billing for services is timely and accurate.
• Provides crisis intervention and assists in emergency consultation as needed.
• Provides supervision and performance review to clinical management staff.
• Provide Clinical Supervision to agency therapists/counselors as AODE Clinical Supervisor role through regulations.
• Serves effectively as a consultation resource for staff and clearly communicates clinical expertise.
• Effectively works to maintain Behavioral Health Services Organization (KARS) standards along with AODE, CARF, ASAM, and Medicaid standards and takes prompt, effective action to correct any deficiencies in coordination with Senior Director and Director of Addiction Recovery Services, Utilization Management, and Clinical Staff.
• Attends all required meetings on a scheduled basis and effectively uses these to resolve problems, review nursing/clinical issues, and to enhance the competencies of clinical staff.
• Manage the documentation of all clinical billable and non-billable services into Electronic Health Records.
• Monitor clinical documentation to ensure compliance with state regulations, Medicaid requirements, and all accreditation standards.
• Participate in multidisciplinary treatment team meetings.
• Provide consultation to staff regarding complex clinical cases.
• Provide crisis intervention and clinical consultation when needed.
• Oversight and supervision of students within VOA Recovery Program.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.