• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

About SDLG North America

Position Overview

What You'll Own: Strategic Opportunities

• Build SDLG’s North American aftermarket infrastructure including warehouse operations, inventory positioning strategies, dealer support systems, and distribution processes
• Partner with dealer development and sales teams to strengthen SDLG’s aftermarket competitive advantage through improved support, response time, and parts availability
• Identify opportunities to improve dealer profitability, customer uptime, and overall aftermarket growth
• Evaluate and develop North American sourcing partnerships to improve lead times, emergency parts support, and operational responsiveness
• Support CRM, inventory visibility, dealer communication, and logistics tracking initiatives designed to improve operational efficiency and dealer experience
  
  

Key Responsibilities

• Lead all North American parts operations, dealer parts support activities, and warehouse functions
• Support SDLG dealers with parts availability, order management, freight coordination, and escalation resolution
• Partner with dealers to improve parts stocking strategies, fill rates, and aftermarket profitability
• Support critical machine-down situations by coordinating expedited parts sourcing, logistics, and dealer communication
• Develop and maintain strong dealer relationships focused on improving aftermarket support and customer satisfaction
• Assist in establishing aftermarket operational standards across the dealer network
• Monitor dealer backorders, critical machine-down situations, and parts fulfillment performance
  
  

• Oversee all warehouse operations including receiving, storage, picking, packing, shipping, and inventory organization
• Maintain accurate inventory control through cycle counts, audits, and system reconciliation
• Establish warehouse processes and operational standards focused on efficiency, accuracy, and safety
• Manage container receiving, pallet organization, warehouse layout, and inventory optimization
• Support annual physical inventory processes and inventory reporting
  
  

• Coordinate domestic and international freight operations including LTL, parcel, container shipments, and dealer deliveries
• Work directly with freight providers, customs brokers, and internal teams to resolve shipping delays and logistics issues
• Monitor transportation costs, freight claims, and delivery timelines
• Assist in improving logistics visibility, shipment tracking, and dealer communication processes
• Develop and maintain North American supplier relationships focused on improving lead times, emergency sourcing, operational support, and aftermarket responsiveness
• Assist in forecasting inventory demand based on machine population, dealer growth, seasonality, and market trends
• Work with global supply chain teams to improve inventory planning and reduce backorders
• Travel to dealer locations, warehouses, and logistics facilities to assess operations and build relationships
  
  

• Utilize SAP, CRM, and inventory systems to manage parts transactions, inventory movement, and dealer order processing
• Help develop scalable aftermarket operational processes and reporting systems
• Support CRM development initiatives related to parts ordering, dealer communication, inventory visibility, and logistics tracking
• Identify operational inefficiencies and implement process improvements to support company growth
  
  

• Work closely with service, warranty, sales, and executive leadership teams to support overall aftermarket operations
• Develop and manage KPIs related to fill rates, inventory accuracy, freight performance, dealer response times, and backorder reduction
• Monitor operational metrics and implement corrective actions to improve aftermarket performance
• Assist in developing reporting metrics and operational performance standards
• Support future hiring, training, and development of aftermarket personnel as the company grows
• Serve as a key operational leader in building SDLG North America’s aftermarket infrastructure
  
  

Required Qualifications

• 5+ years of experience in heavy equipment, automotive, industrial, or OEM parts operations
• Strong experience in warehouse management, inventory control, logistics coordination, and aftermarket operations
• Experience supporting dealer networks and aftermarket operational growth
• Working knowledge of SAP or equivalent ERP systems
• Strong understanding of freight operations, shipping documentation, inventory planning, and distribution systems
• Excellent organizational, communication, leadership, and problem-solving skills
• Ability to work in both leadership and hands-on operational environments
• Forklift operation experience and willingness to support warehouse activities when needed
• Willingness to travel approximately 50% of the time
  
  

Preferred Qualifications

• OEM heavy equipment experience strongly preferred
• Experience building or improving aftermarket operational processes
• Knowledge of CRM systems and dealer support workflows
• Experience with KPI development, inventory reporting, and operational analytics
• Familiarity with construction equipment parts distribution and dealer support structures
• Track record of leading start-up or growth-stage operations
  
  

Physical Requirements

• Ability to work in a warehouse environment
• Ability to lift up to 50 lbs when needed
• Forklift operation and warehouse equipment usage
• Ability to stand and walk throughout warehouse operations daily
  
  

What We Offer

• Competitive compensation package
• Health, dental, and vision benefits
• Opportunity to build and shape SDLG’s North American aftermarket business from the ground up
• High-impact leadership role with meaningful influence over strategy, processes, and operational growth
• Growth potential as North American operations continue to expand
• Collaborative and entrepreneurial work environment
• Direct involvement in improving dealer support, customer uptime, and aftermarket performance
  
  

Flexible work from home options available.