Director of Academic Support and Disability Services
Salary: $55,000.00-65,000.00
Position Summary
The Director of Academic Support and Disability Services is responsible for the leadership, coordination, and delivery of student disability services and academic support programs. This is a working director position that combines direct service delivery with oversight of services that promote student access, persistence, and academic success.
Reporting to the Vice President of Student Experience, the Director serves as the lead for student disability accommodations, managing the interactive process and ensuring implementation in alignment with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and institutional policies. The position collaborates with the Colleges Section 504 Compliance Officer (HR Director) to support compliance and address complex or high-risk situations.
The Director also oversees academic support services, including tutoring, testing accommodations, and library services, and collaborates across the institution to reduce barriers to student success. This position is based on the Nelsonville campus and is not eligible for telework.
Supervision and Reporting
Reports to: Vice President of Student Experience and Success Support Services (or designee)
Supervises: Library Manager; academic support staff; testing center staff; student employees (as applicable)
Essential Functions
Lead the delivery and continuous improvement of student disability services.
Manage and participate in the interactive process for students requesting accommodations.
Review documentation and determine appropriate academic accommodations in accordance with ADA and Section 504.
Ensure timely implementation of accommodations in coordination with faculty and staff.
Maintain accurate and confidential student records in compliance with applicable laws and institutional policies.
Develop and maintain procedures related to accommodation requests, documentation review, and service delivery.
Provide guidance to faculty and staff regarding accommodation implementation and accessibility.
Address and resolve student concerns related to accommodations.
Implement disability services in alignment with ADA, Section 504, and institutional policies.
Collaborate with the Section 504 Compliance Officer (HR Director) on policy interpretation and complex cases.
Escalate high-risk or sensitive compliance matters as appropriate.
Support institutional compliance efforts through documentation, reporting, and process improvement.
Assist with training for faculty and staff on disability access and accommodations.
Oversee daily operations of academic support services, including tutoring and testing support.
Coordinate testing accommodations with faculty and academic departments.
Evaluate and improve academic support services to enhance student retention and completion.
Ensure services are accessible, student-centered, and aligned with institutional goals.
Provide administrative supervision to the Library Manager.
Support alignment of library services with academic support and student success initiatives.
Collaborate to enhance student access to academic resources and learning environments.
Coordinate with campus partners to support access to academic technologies and materials.
Coordinate academic accommodations and support services for parenting and pregnant students in alignment with Title IX.
Collaborate with Title IX personnel and campus partners to ensure appropriate support and compliance.
Serve as a resource to students and faculty regarding academic adjustments related to pregnancy and parenting status.
Partner with faculty, academic leadership, and student services to support student success initiatives.
Contribute to retention and completion efforts through academic support and accessibility services.
Serve on institutional committees and workgroups as assigned.
Monitor service utilization and student outcomes to inform program improvements.
Develop and implement processes to enhance service delivery and efficiency.
Assist with budget planning and resource allocation for assigned areas.
Support coordination of services across additional campus locations as needed.
Remain current on emerging technologies, including assistive and accessibility-related tools, to enhance service delivery and support student success.
Evaluate and integrate appropriate technologies, including artificial intelligence (AI)-enabled tools, to improve access, learning outcomes, and student readiness for the workforce.
Perform other duties as assigned.
Minimum Qualifications
Bachelors degree from an accredited institution
One (1) to three (3) years of experience in disability services, academic support, higher education, or a related field
Demonstrated knowledge of ADA, Section 504, and accommodation processes in a postsecondary setting
Experience working directly with students with disabilities
Strong organizational, communication, and interpersonal skills
Ability to manage multiple priorities in a dynamic environment
Preferred Qualifications
Masters degree from an accredited institution preferred
Experience determining and implementing academic accommodations
Experience supervising staff or coordinating programs
Familiarity with assistive technology and accommodation management systems
Experience collaborating with faculty and providing training
Knowledge of best practices in student retention and academic support
Knowledge, Skills, and Abilities
Ability to maintain confidentiality and handle sensitive information
Strong problem-solving and decision-making skills
Ability to interpret and apply policies and procedures
Effective interpersonal and collaboration skills
Commitment to student access, equity, and success
Working Conditions
Primarily office-based environment
Regular interaction with students, faculty, and staff
Occasional evening or weekend hours may be required